Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled DVT
Rated 5 stars out of 5
by Kerry Dunkley - Posted on 16 December 2023
I was sent to Kettering as a I had a possible DVT . The staff were all very efficient and I was impressed by all the staff from the reception, nurses through to the Doctors . Thank you
Visited Accident and emergency services on December 2023
Review titled Kettering General Hospital
Replied on 18 December 2023
Dear Kerry, Thank you so much for taking sometime to leave us feedback. We are so pleased you had a positive experience with us and our staff were efficient. Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Traum
Rated 2 stars out of 5
by Anonymous - Posted on 22 November 2023
my 2-year-old child was left for 3 hours with a temperature of 41 degrees without a doctor seeing him, and I, as a mother, kept asking for help, I was scared, the staff said that they were busy
Visited Children's & Adolescent Services on November 2023
Review titled Kettering General Hospital
Replied on 04 December 2023
Dear Parent, We are very sorry to hear that you had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 20 November 2023
Just wanted to say had to attend A&E 19.11.23 and was seen in Minor injuries. Sent for an x-ray and back into Minor injuries for the results. Experienced great service and were in an out in just over an hour. Thank you KGH.
Visited Accident and emergency services on November 2023
Review titled Kettering General Hospital
Replied on 04 December 2023
Dear Patient, Thank you so much for you feedback. We are really pleased that you have had a positive experience in our Accident and Emergency Department. I will make sure the team in Accident and Emergency receive your feedback. Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled cardiac investigation
Rated 5 stars out of 5
by Jo07 - Posted on 10 November 2023
I visited the cardiac investigation department today with my two year old child who required an echocardiogram. I was apprehensive about how the appointment would go with such a young child. My fears were instantly elevated by everyone that we encountered and in particular the sonographer. She was superb. She was gentle, friendly and warm and both myself and my little one felt at ease. She was incredibly skilled and knowledgeable and turned a potentially frightening and stressful experience in to a positive one. Thank you.
Visited Cardiology on November 2023
Review titled Kettering General Hospital
Replied on 13 November 2023
Dear Patient, Thank you for taking the time to send us such positive feedback. We are really pleased to hear that your young child had a positive experience in our Cardiac Investigation Department. I will make sure your feedback is passed onto the team. Many Thanks Mandy McQueenie Patient Experience Manager.
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Review titled Long wait
Rated 1 star out of 5
by Andrew Michael McQuaid - Posted on 27 November 2023
I brought my wife via St Luke's, Harborough to Kettering A&E on advice from 111. We arrived at 5.30 on 27th, and are still waiting at 12.30 on 28th! I appreciate we are treated by priority but we have no way of knowing how long will still have to wait, and nobody in charge! Crazy!
Visited Accident and emergency services on November 2023
Review titled Kettering General Hospital
Replied on 04 December 2023
Dear Andrew, We are very sorry to hear that you had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Awful
Rated 1 star out of 5
by Tina White - Posted on 23 January 2024
I've been under endocrine for nearly 3 years for hypercalcaemia , only ever seen consultant once, every 6 months I get a 5 min phone call, have never been given answers as to why calcium is high. Back in November they believed I have hyperthyroidism, did tests, neve had results, despite trying to chase them up and leaving details with secretary, meanwhile my health is deteriorating rapidly
Visited Endocrinology and Metabolic Medicine on November 2023
Review titled Kettering General Hospital
Replied on 31 January 2024
Dear Tina, We are very sorry to hear that you had a negative experience with care around your hypercalcemia. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. Could I suggest that you could discuss your concerns further with our PALS team as they would be best placed to contact the team providing your care. Here is their contact details 01536 49 3305 Kgh-tr.pals@nhs.net Kind Regards, Mandy Mandy McQueenie Patient Experience Manager
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Review titled Treatment Centre - KGH - 4.11.2023
Rated 5 stars out of 5
by Angela Lee - Posted on 09 November 2023
Went in on 4.11.2023 for gall bladder removal (Laparoscopic Cholecyctectomy) - I had not had an operation for over 40 years and was very nervous, the staff in Treatment Centre were absolutely wonderful they explained the process and what would happen and they made me feel at ease with no worries and the care I was given was the absolute best by all the NHS Nurses and Doctors and I would like to say a big thank you to all of them, and hope all patients appreciate them!
Visited Gastrointestinal and Liver services on November 2023
Review titled Kettering General Hospital
Replied on 13 November 2023
Dear Angela, Thank you so much for taking the time to send us some feedback for our team in the Treatment Centre. We are so please that you had a positive experience with us. I will make sure this feedback is passed onto the team. Yours Sincerely, Mandy McQueenie Patient Experience Manager
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Review titled Excellent experience
Rated 4 stars out of 5
by Sara - Posted on 07 November 2023
I took my Great Uncle (96 years old) to have his pre-op assessment for his cataract operation yesterday and it was such a good experience that I had to leave a review. We were seen on time, greeted by very friendly nurses who explained just what was going to happen and put his mind at rest. Near the end of the appointment a consultant/surgeon popped his head in and asked if he wanted the surgery there and then, I jumped at the chance, my Uncle not so much! The nurse spoke to him so calmly that he relaxed and agreed to the operation. 30 minuted later all done and dusted, excellent! The staff in the department went above and beyond, even bringing him a cup of tea and a ham sandwich. I can't express just how much we appreciate how he was treated, so a huge thank you to all the staff in the department
Visited Ophthalmology on November 2023
Review titled Kettering General Hospital
Replied on 08 November 2023
Dear Sara, Thank you so much for taking the time to leave a review for our Ophthalmic team. We are really pleased that your Great Uncle had a good experience with us. I will pass on this feedback to the team. Many thanks Mandy McQueenie Patient Experience Manager
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Review titled Wonderful people
Rated 5 stars out of 5
by Mark Sanders - Posted on 08 December 2023
Discovering a hole in my retina, I was offered laser treatment the same day. During the treatment, I had a seizure (never had one before - very frightening!). The nursing staff leapt into action without drawing breath. A completely unforeseen situation was dealt with as if everybody had been ready and fully prepared for it to happen. Caring nursing staff could not have been more supportive to me and my wife in what was a deeply unpleasant experience. Returning later in the week to have the laser treatment completed, I was naturally extremely anxious. A conversation with the surgeon beforehand put me somewhat at ease. Being greeted by the nursing staff who remembered me from earlier in the week, though I had no recollection of them, having been very much "out of it", was helpful too. And having one particularly special nurse sit with me with a soothing hand on my back, singing gently to me and soothing me through the completion of the laser treatment - you will know who you are - thank you so much:-) - made the experience bearable. I spent the remainder of the day at KGH being ferried about from one test to another to ensure my well-being in light of the seizure. An absolute testament to everything that the NHS should be about.
Visited Ophthalmology on November 2023
Review titled Kettering General Hospital
Replied on 11 December 2023
Dear Mark, Thank you so much for taking the time to leave us some feedback. We are so pleased that you had a positive experience at our hospital and that our nursing staff were kind and caring. I will make sure your feedback is passed onto the team. Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Harrowden Ward A
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2023
Our Grampy had been in Harrowden Ward A over the last few weeks. The majority of our family do not live locally but would catch up with our Grampy via video calls. It was apparent that every single staff member had patient care and comfort at the heart of everything they did - he looked very comfortable and was looked after. Unfortunately, he took a turn for the worse and a few family members were travelling down the see him. He passed before we could get there in time, but the staff were extremely accommodating and allowed us to sit with him for as long as we wanted. Can not fault anything that we saw, every single staff member is a credit to our NHS service. A huge thank you to the Harrowden A Ward team for everything.
Visited Don't know on October 2023
Review titled Kettering General Hospital
Replied on 25 October 2023
Dear Family Member, Thank you so much for taking the time to leave this feedback. Firstly please except our condolences on the passing of your Grampy. We are so pleased to hear and that our staff were compassionate and caring. I will make sure that this feedback is passed on to the team in Harrowden A. Kind regards, Mandy McQueenie Patient Experience Manager
Information supplied by Kettering General Hospital NHS Foundation Trust