Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Caring Service
Rated 4 stars out of 5
by D. Blanchard - Posted on 16 October 2023
I always find the Audiology Department so kind and caring from the receptionists to the Audiologists. I had a particularly good experience recently when my hearing aids failed. It was a very short wait for an appointment and the person who dealt with the problem was excellent. The hospital suffers much criticism but this department is unfailing in its caring attitude.
Visited Ear, Nose & Throat on October 2023
Review titled Kettering General Hospital
Replied on 25 October 2023
Dear D Blanchard, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were caring. I will ensure that this feedback is passed on to the team in the Audiology Department. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled working in adversity
Rated 4 stars out of 5
by June Cool - Posted on 04 October 2023
I had to attend A&E very recently during the strike of junior doctors and consultants . It was packed and I spent 8 hours there. I wish to congratulate the nurses and all the staff who were there on the way they dealt with this situation.Yes,it was a very long wait but the admirable staff were run off their feet having to work and treat people in unacceptable conditions. How they managed to remain professional and empathetic in such conditions is amazing. I take my hat off to them.
Visited Accident and emergency services on October 2023
Review titled Kettering General Hospital
Replied on 05 October 2023
Dear June, Thank you so much for taking the time to give our team in A&E such positive feedback. I will make sure this is feedback is passed onto the team in Accident and Emergency. Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Outstanding Care and Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2024
At the most vulnerable and scariest time of my entire life, every member of the team on Maple Ward that I encountered was truly amazing. I cannot even begin to adequately describe just how wonderful my Consultant Gynaecologist and her team were to me. I was very, very ill when I was admitted at the end of October having lost a lot of blood and being severely anaemic and not only did the team save my life but they did so with so much kindness and empathy. When I was admitted again for the second time for surgery which by the way my Consultant had organised very quickly, and which was very eventful for her and her team, I was again shown such amazing care and kindness by everyone on Maple Ward. I will be forever grateful to them for everything that they did for me at the very worst time of my life. All I can say to them is thank you over and over again. I will remember them always.
Visited Gynaecology on October 2023
Review titled Kettering General Hospital
Replied on 08 April 2024
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were able to support you with your care at a very difficult time for you. I will ensure that this feedback is passed on to the team on Maple Ward and to the Consultant on this ward. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Superb treatment
Rated 5 stars out of 5
by Mick - Posted on 04 October 2023
Had a colonoscopy in the endoscopy department. Such brilliant and funny staff. That made me feel very much more relaxed about my procedure. That procedure was very professionally and sympathetically carried out and I was kept informed throughout. I really cannot praise everyone enough. Thank you all.
Visited Gastrointestinal and Liver services on October 2023
Review titled Kettering General Hospital
Replied on 05 October 2023
Dear Mick, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were compassionate. I will ensure that this feedback is passed on to the team in our Endoscopy Unit. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Best care practises and great bed side manners
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
My son was at the paeds emergency unit on the early hours of Wednesday after midnight 13th September for diarrhoea and vomiting. The team on arrival who were on the night shift were brilliant, I remember the deputy sister and another member of the team( can’t remember if a nurse or healthcare assistant) who attended to us were amazing. I want to say a big thank you to them and the doctors who attended to my son and us. You guys showed real empathy and passion for your profession. I am very grateful and please keep doing what you do.
Visited Accident and emergency services on September 2023
Review titled Kettering General Hospital
Replied on 19 September 2023
Dear Parent, Thank you so much for taking the time to leave this feedback. We are so pleased that you had a positive experience with us in Children's Accident and Emergency. I will make sure that this feedback is passed on to the team. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Excellent care given at end of life
Rated 4 stars out of 5
by Beverley Bone - Posted on 11 October 2023
My 90 year old mother was cared for with kindness and compassion on the three days she was a patient on Naseby ward but sadly passed away due to respiratory conditions. All staff, both clinical and non clinical worked so hard to ensure the best possible care was given to my mum and all of the patients. I am a nurse and spent many hours with my Mum during her final days so witnessed first hand the exemplary care delivered. My only comment is that the environment was not ideal as the ward was a dementia ward but no other beds were available. Thank you to everyone for the great care given to my Mum and us as a family too. Well done.
Visited Dementia Services on September 2023
Review titled Kettering General Hospital
Replied on 16 October 2023
Dear Beverley, Thank you so much for taking the time to leave this feedback. We are so happy that your Mother was treated with kindness, and that our staff were compassionate. I will ensure that this feedback is passed on to the team at Naseby Ward. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Grateful
Rated 5 stars out of 5
by PDrage - Posted on 18 September 2023
Rang 111 amazing ambulance came within 25mins. A&Estart to finish was extremely attentive to my mum. Had to wait for results quite sometime but what do u expect when every NHS worker was unbelievable busy A&E was ramped (sunday) grateful to all NHS workers thank you
Visited Accident and emergency services on September 2023
Review titled Kettering General Hospital
Replied on 19 September 2023
Dear P Drage, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were attentive to you Mum. I will ensure that this feedback is passed on to the team in our Accident and Emergency. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Exceptional department
Rated 5 stars out of 5
by Ann C. - Posted on 07 October 2023
life time dental phobia so terrified of this procedure, every member of staff treated me with kindness, patience, and competence, the doctor was exceptional in every way and treated me with respect and kindness ,he explained all was happening in a straightforward way that i understood and was excellent at performing the procedure.
Visited Oral and Maxillofacial Surgery on September 2023
Review titled Kettering General Hospital
Replied on 09 October 2023
Dear Ann, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were compassionate and they explained everything you needed to know in an easy way. I will ensure that this feedback is passed on to the team. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Exceptional care
Rated 5 stars out of 5
by Veronica Jane Hooper - Posted on 24 September 2023
The care my brother-in-law received 21/22 September 2023 was so kind, intense, professional, gentle, respectful and amazing. He subsequently died in Clifford Ward where he received equally amazing professional and respectful care. His treatment was outstanding. Thank you.
Visited Accident and emergency services on September 2023
Review titled Kettering General Hospital
Replied on 05 October 2023
Dear Veronica, Thank you so much for taking the time to leave this feedback. We are so pleased to hear that your brother in-law received such compassionate care from our staff in Clifford Ward. We would also like to offer our condolences to you and your family. I will make sure your kind feedback is passed onto to the team in Clifford Ward. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Terrific service!
Rated 5 stars out of 5
by Seamus Houghton - Posted on 07 August 2023
Saw my GP, saw the specialist within a couple of months, had the surgery within a few weeks. I was treated extremely well, the surgeon and nurse had a great sense of humour, and were very skilled and caring. So many people complain about the NHS but I received great care from beginning to end.
Visited Dermatology on August 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Seamus Houghton, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us and that our staff were caring and also had good humour too. Kind regards, Mandy McQueenie Patient Experience Manager
Information supplied by Kettering General Hospital NHS Foundation Trust