Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Worse experience
Rated 1 star out of 5
by Sarah whitmore - Posted on 10 January 2024
I was left all day in birth gown. I was given only cocodimal for labour. All my notes were wrong as I had no c section I was left to suffer and refused gas and air by night staff
Visited Don't know on February 2023
Review titled Kettering General Hospital
Replied on 10 January 2024
Dear Sarah, We are very sorry to hear that you had a negative experience whilst on our Labour Ward. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Kind Regards, Mandy McQueenie Patient Experience Manager
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Review titled Exemplary practice
Rated 5 stars out of 5
by K R Hubbard - Posted on 28 January 2023
On the 23rd of January my wife was unfortunate enough to require urgent care under the direction of her doctor. She was cared for in the medical SDEC department. I would like to thank all the staff across two shifts for her excellent treatment and for the care and attention they provided for me too as her partner. It is with this in mind that I consider our NHS.to be amongst the best health care systems. I would also like to offer my support in these troubled times and say that I am fully sympathetic with all their demands.
Visited Accident and emergency services on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear K R Hubbard, Thank you so much for taking the time to leave this feedback. We are so glad that you and your wife had a positive experience whilst using our services. I will ensure that this feedback is passed on to the team in Medical SDEC. Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Thanks to Rheumatology nurses
Rated 5 stars out of 5
by June Cory - Posted on 11 January 2023
Once again, when worried about my health, I contacted the wonderful Rheumatology nurses, and once again , they responded quickly, and warmly to help ,advise and pass my concerns on to a GP for further discussion. All in the same 24 hours, they provided comfort and reassurance and a way forward .I can never thank the nurses enough for their diligence ,kindness and responsiveness to my needs.
Visited Rheumatology on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear June Cory, Thank you so much for taking the time to leave this feedback. We are so glad that our Rheumatology nurses provided comfort and reassurance when you reached out to them after concerns for your health. I will ensure that this feedback is passed on to the team in Rheumatology. Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Excellent department
Rated 5 stars out of 5
by JANET ELIZABETH HARPER - Posted on 30 January 2023
The speed with which everything was handled. 1 week from notification of an abnormal bowel screening result to seeing a nurse to discuss a colonoscopy, 1 week to the actual procedure. The professor was pleasant and when carrying out the procedure answered my questions clearly and explained what he was seeing on the screen. My sincere thanks to him, the nurses and reception staff.
Visited Diagnostic Endoscopy on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear JANET ELIZABETH HARPER, Thank you so much for taking the time to leave this feedback. We are so glad that you had a positive experience whilst using our Colorectal department, and that you felt well communicated to regarding your care. I will ensure that this feedback is passed on to the team. Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Lack of communication with fertility treatment
by carinane56 - Posted on 03 February 2023
I tried back in 2020 to get fertility treatments through Kettering General Hospital and was left feeling frustrated and isolated as they insisted on me having a blood test on certain days of my cycle. But due to having very irregular and long periods I could never guess which day to book, by the time I knew it would already be too late as all appointment slots would be gone. So we gave up and went private for treatment, which sadly failed. Now we are back and trying again to get taken seriously by KGH. Luckily we have had an amazing GP who has pulled strings to get us our cycle day 25 blood test as we were once again having the exact same issue with not being able to get booked in. This blood test was back in January, I've still not heard anything back from KGH, even after I emailed and left a voicemail in mid January. I have tried calling multiple times since and am always left with a voicemail, however we are told not to leave more than one voice mail at a time. I feel so frustrated and basically feel as if I have been ignored several times over the years and really not sure what else to do anymore.
Visited January 2023
Provided by Care opinion
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear carinane56, Thank you so much for taking the time to leave this feedback. We are sorry that on that you feel frustrated with your experiences at KGH for fertility treatment. We apologise that there has been a lack of communication regarding your next steps. If you feel that you would like to discuss this further, please get in touch with our PALS team: 01536 49 3305 Kgh-tr.PALS@nhs.net Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Wonderful Emergency Care
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I had an urgent opthalmic issue and was seen promptly on the same day. Many thanks to all the staff who work in this department.
Visited Ophthalmology on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear patient, Thank you so much for taking the time to leave this feedback. We are so glad that you had a positive experience whilst using our services. I will ensure that this feedback is passed on to the team in Ophthalmology. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Waiting for the music to stop
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
Whilst fully appreciating how busy all hospitals are at present, this does not provide an excuse for failing to treat patients with compassion and care. My elderly parent remains in Kettering General Hospital, but each day this week I have needed to play ‘hunt the relative’ as they are moved from ward to ward in the early hours of the morning. We are now on the fifth ward, with the last three moves taking place between 2am and 4am. Not due to any clinical reason, but because my relative is waiting for a community bed, so is no longer ‘owned’ by any speciality. And with each ward move a new person is allocated to oversee the still incomplete discharge plan. Again accepting moves need to happen to facilitate flow, and meet the needs of a wide range of patients, why do the family need to chase around the hospital looking for the relative, when the last ward doesn’t actually know where the person has moved to. Communication with the family in these inadequate circumstances might at least help. And as for the relative, with disturbed nights, and inconsistent care, with no understanding of needs, the fitness to discharge becomes more tenuous day by day. We are waiting for the music to stop each day to find out where our relative has landed. I think this behaviour and lack of respect for patients and their families fully justifies the current CQC assessment - certainly nowhere approaching ‘good’ quality of care.
Visited Don't know on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear patient, Thank you so much for taking the time to leave this feedback. We are sorry that on that you feel that your elderly parent was not treated with compassion and care whilst using our services. We apologise that there has been a lack of communication regarding your parents’ whereabouts in the hospital and that you felt that you did not know where they would be from one day to the next. If you feel that you would like to discuss your concerns further, please get in touch with our PALS team: 01536 49 3305 Kgh-tr.PALS@nhs.net
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Review titled Strange practice
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2023
This is my first visit at this hospital with certain members of staff devoid of empathy.How can a patient be left in a waiting room with progressively worsening breathing problems on the verge of passing out having to wait more than 2 hours to be seen? Never have I known anything like this. This will be my first and last visit here.
Visited Accident and emergency services on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear patient, Thank you so much for taking the time to leave this feedback. We are sorry that you felt that our staff did not show empathy towards you on your recent visit to our hospital, and that you endured a 2 hour wait. If you feel that you would like to discuss this further, please get in touch with our PALS team: 01536 49 3305 Kgh-tr.PALS@nhs.net
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Review titled Amazing experience
Rated 5 stars out of 5
by Ellie Dowsett - Posted on 04 February 2023
From labour ward to the delivery suite, Theatres, Rowan ward and the community Midwives. I could not be more grateful at how I was treated when I had my baby on 31/1. Everybody was so kind and caring, what ended up as a traumatic birth was eased immensely by every staff member who attended to my needs, cared for me, my baby and my husband. I will forever be in their debt for helping me deliver such a beautiful boy. Thankyou to every single one of you.
Visited Maternity services on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear Ellie Dowsett, Thank you so much for taking the time to leave this feedback. We are so glad that you had a positive experience whilst using our Maternity Services. We are happy to hear that our staff were kind and caring. I will ensure that this feedback is passed on to the Midwifery teams. Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 01 January 2023
I was taken by ambulance following a consultation with my GP to KGH on 13 December 2022. From the moment I arrived I cannot speak highly enough of the first class treatment I received from all grades of staff, even though they were under tremendous pressure. Following blood tests and chest X-ray and being hooked up to oxygen, I was informed that I would be admitted to hospital. Due to shortage of beds I stayed in A&E for 24 hours, then transferred to Clifford Ward, then eventually arrived on Harrowden C Ward. Once again I must commend the staff on these wards for the first class care I received. I would also like to mention hospital food. One hears so many bad comments about this subject, but I must say that the menu offered was extensive and something to suit everybody's taste, varied with copious portions. I can fully recommend the Omelettes, so thank you Chef! In my opinion restaurant quality.
Visited Accident and emergency services on December 2022
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear patient, Thank you so much for taking the time to leave this feedback. We are so glad that you found our staff to deliver care to a high standard, and that you enjoyed the food during your hospital stay. I will ensure that this feedback is passed on to the staff in A&E, Clifford, Harrowden C and our Catering team. Lucy Jones - Head of Patient Experience and Engagement.
Information supplied by Kettering General Hospital NHS Foundation Trust