King George Hospital
Barley Lane, Ilford, Essex, IG3 8YBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Rude staff
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
Went for an ultrasound appointment, was 5 minutes late due to a queue in the car park that I hadn’t anticipated. Receptionist was lovely and reassured me when I arrived. Sat outside the ultrasound room, I heard discussion and laughter but assumed they were in with a patient. The saw people going in and out of the room casually. A lady in a burgundy uniform came out and I approached her to let her know I had arrived in case I had been forgotten and she rudely snapped at me ‘yes, you were late’ I was called in a few seconds later and there had been no patient in before me! I had been kept waiting for 30 minutes because I was 5 minutes late. If I knew that would have been the reaction I would have called to reschedule from the car park! As opposed to be snapped at in front of other patients!
Visited Don't know on February 2024
Review titled King George Hospital
Replied on 25 April 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Pathetic service
Rated 1 star out of 5
by Nazish Sheikh - Posted on 01 January 2024
I went to hospital today morning got an emergency as I got urine retention severe problem. I was litrlly dying in pain. They put me catheter, took blood samples, put canola etc n then asked me to wait to be called by a doctor. I have been waiting since 18:00. No body has seen me yet. The staff giving very casual n rude response. Am in extreme pain again bcz of my catheter n also got sharp nonstop lower abdominal pain. Am pregnant I really can’t bear it. The worst service ever I witnessed in my life!!
Visited Don't know on January 2024
Review titled King George Hospital
Replied on 15 January 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green Clinical Director of Nursing Frailty, Acute Medicine and Emergency
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Review titled Admirable dedication to the patients
by Alamanda - Posted on 15 December 2023
I was recently at King George hospital with my son's partner, who's pregnant, to check with diabetic midwife/nurse whose name is Samira. She was so friendly, polite and extremely patiently to explain and respond to our questions of how to use or monitor the blood sugar during the pregnancy. I just want to thank you for her dedication to the patients which is admirable, and it shows in the excellent care that she provides.
Visited December 2023
Provided by Care opinion
Review titled King George Hospital
Replied on 14 February 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS Team BHRUT
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
I had a mri scan done and the results are out and I have been trying to chase it up for so long but it’s getting dragged on and they not telling my result.
Visited Endocrinology and Metabolic Medicine on December 2023
Review titled King George Hospital
Replied on 02 February 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that they can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Great care
Rated 5 stars out of 5
by Pamela Jane Isabel Watkinson - Posted on 18 December 2023
Very happy with the care my husband and I received. My husband became ill, whilst I was being seen to in a&e. He ended up staying in, as he was diagnosed with a heart condition. It was a difficult weekend with me being ill as well, but I knew he was in the right place.
Visited Accident and emergency services on December 2023
Review titled King George Hospital
Replied on 29 December 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Ruth Green Clinical Group Director of Nursing Frailty, Acute Medicine & Emergency
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Review titled Worst hospital ever
Rated 1 star out of 5
by Rizwana Sabir - Posted on 06 November 2023
Went for a routine check up at GP and was referred to AE to get Ck’s as bloods was high. Went in at 5pm and did not leave till 1pm. Absolute chaos everyone all over the place. All headless chickens don’t have an idea what’s going on . Worst AE experience in my 43 years. Never visit this hospital should be closed. No organisation no telling patients about wait times just making people wait.
Visited Accident and emergency services on November 2023
Review titled King George Hospital
Replied on 29 December 2023
Thank you for making us aware of the experience you had, the Urgent Treatment Care Centre is outsourced by another NHS provider PELC and they can be contacted by either email Pelc.feedback@nhs.net or phone 020 8911 1130.
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Review titled Effective care
Rated 5 stars out of 5
by Mrs Pamela Watkinson - Posted on 05 November 2023
My daughter was seen quickly and efficiently in a&e 10 out of 10. Got the prescription she needed desperately for her illness. However if our GP and 111 had been more effective, and listened to us, in numerous telephone calls to them, in the first place, she would never have had to attend a&e, it is inappropriate, but her condition was worsening. Thankfully she is on the mend now
Visited Accident and emergency services on November 2023
Review titled King George Hospital
Replied on 17 November 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience and received such great care. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Clinical Group Director of Nursing
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
I had vaccum assisted operation on my breast in October and was told I would get the results within a few weeks. I am still trying to get them. When I finally get through I am told that only a nurse can give me my results and when I am told that the nurse will call me back she never does. When you are waiting to hear back about cancer results and you are told you will be told on Tue and you sit and wait with the phone with your family on standby all day and the call never comes this is extremely stressful. I only hope the people in charge of running this results department never have to wait themselves for a cancer result and if they do I hope they don’t wait for 3 months.
Visited Breast cancer services on October 2023
Review titled King George Hospital
Replied on 02 February 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that they can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Kind staff
Rated 5 stars out of 5
by Steven - Posted on 22 September 2023
Kind and friendly staff when I attended an appointment recently. Nurse then went beyond duty by sorting out repeat orders of a new product. Thank you.
Visited Urology on September 2023
Review titled King George Hospital
Replied on 29 September 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS & Complaints BHRUT "
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Review titled Treated me with the utmost care
by Diagh75 - Posted on 24 August 2023
I'm not often moved to give feedback but wanted the service to know the the CNS I saw today is an absolute asset. She was professional and reassuring throughout. Both she and her colleague treated me with the utmost care and attention and made me totally at ease. This is so important in a situation that doesn't lend itself to good vibes. Bravo.
Visited August 2023
Provided by Care opinion
Review titled King George Hospital
Replied on 14 February 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS Team BHRUT
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust