King George Hospital
Barley Lane, Ilford, Essex, IG3 8YBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Worst hospital ever
Rated 1 star out of 5
by Rizwana Sabir - Posted on 06 November 2023
Went for a routine check up at GP and was referred to AE to get Ck’s as bloods was high. Went in at 5pm and did not leave till 1pm. Absolute chaos everyone all over the place. All headless chickens don’t have an idea what’s going on . Worst AE experience in my 43 years. Never visit this hospital should be closed. No organisation no telling patients about wait times just making people wait.
Visited Accident and emergency services on November 2023
Review titled King George Hospital
Replied on 29 December 2023
Thank you for making us aware of the experience you had, the Urgent Treatment Care Centre is outsourced by another NHS provider PELC and they can be contacted by either email Pelc.feedback@nhs.net or phone 020 8911 1130.
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Review titled Effective care
Rated 5 stars out of 5
by Mrs Pamela Watkinson - Posted on 05 November 2023
My daughter was seen quickly and efficiently in a&e 10 out of 10. Got the prescription she needed desperately for her illness. However if our GP and 111 had been more effective, and listened to us, in numerous telephone calls to them, in the first place, she would never have had to attend a&e, it is inappropriate, but her condition was worsening. Thankfully she is on the mend now
Visited Accident and emergency services on November 2023
Review titled King George Hospital
Replied on 17 November 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience and received such great care. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Clinical Group Director of Nursing
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
I had vaccum assisted operation on my breast in October and was told I would get the results within a few weeks. I am still trying to get them. When I finally get through I am told that only a nurse can give me my results and when I am told that the nurse will call me back she never does. When you are waiting to hear back about cancer results and you are told you will be told on Tue and you sit and wait with the phone with your family on standby all day and the call never comes this is extremely stressful. I only hope the people in charge of running this results department never have to wait themselves for a cancer result and if they do I hope they don’t wait for 3 months.
Visited Breast cancer services on October 2023
Review titled King George Hospital
Replied on 02 February 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that they can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Kind staff
Rated 5 stars out of 5
by Steven - Posted on 22 September 2023
Kind and friendly staff when I attended an appointment recently. Nurse then went beyond duty by sorting out repeat orders of a new product. Thank you.
Visited Urology on September 2023
Review titled King George Hospital
Replied on 29 September 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS & Complaints BHRUT "
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Review titled Treated me with the utmost care
by Diagh75 - Posted on 24 August 2023
I'm not often moved to give feedback but wanted the service to know the the CNS I saw today is an absolute asset. She was professional and reassuring throughout. Both she and her colleague treated me with the utmost care and attention and made me totally at ease. This is so important in a situation that doesn't lend itself to good vibes. Bravo.
Visited August 2023
Provided by Care opinion
Review titled King George Hospital
Replied on 14 February 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS Team BHRUT
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Review titled Prompt care and expert treatment
by David281 - Posted on 10 August 2023
My GP referred me in September 2021 as my PSA was marginally raised. Two weeks later an MRI at Queens hospital Romford revealed suspicious areas within the prostate. I went on to have prostate biopsy at King George Hospital Redbridge, which confirmed early cancer. In October 2021 I underwent robot assisted radical prostatectomy at Westmorland Hospital. I was discharged the next day. Follow up still continues. I am so grateful to all units for their prompt care and expert treatment.
Visited August 2023
Provided by Care opinion
Review titled King George Hospital
Replied on 25 August 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Clare Bailey Director of Healthcare Professionals Cancer and Clinical Support.
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Review titled Great experience
Rated 5 stars out of 5
by Susan Baxter - Posted on 12 August 2023
I had an appointment for Elm Ward today Saturday 12th August and was a bit apprehensive as it was the weekend, but i can't give enough praise for the efficiency of the Nurses and Doctors who I was seen by. I was called on time, and my problem was dealt with thoughly and careringly and i was given my results within the hour. Can't thank them enough.
Visited Breast cancer services on August 2023
Review titled King George Hospital
Replied on 29 December 2023
Thank you so much for your kind words it is wonderful to hear you have had such a positive experience. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care
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Review titled Gross malpraxis from nursing staff
Rated 1 star out of 5
by Ovidiu Andrisan - Posted on 03 July 2023
What kind of hospital employee does not check the dietary requirement of a pacient before feeding him whatever after waking up for general anesthesia? This one. And than how can a nurse ask someone following a vegan diet for whatever reasons if fish is ok, what kind of training do you get? Absolutely disgusting a schoking, hospital in London 2023
Visited Intensive Care on July 2023
Review titled King George Hospital
Replied on 21 July 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery
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Review titled Good expierence
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
13July, I attended to Adult Care Day Unit,I had operation for my l. knee.Staff was very profesional and friendly.Surgeron fully explain all aspects. I was well looked post my operation. Thank you for the care ,that I received during my procedure.
Visited Paediatric Surgery on July 2023
Review titled King George Hospital
Replied on 21 July 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery
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Review titled Neurosurgery Dept
Rated 5 stars out of 5
by Susan Harrington - Posted on 11 July 2023
I was a patient at the hospital on the 4th of July 2023. I underwent neurosurgery in my spine via my neck. The neurosurgeon, who carried out my surgery was the absolute best I could have had. I would like to thank him and all his staff for the treatment I received and my after care. I am currently Recuperating at home.
Visited Neurosurgery on July 2023
Review titled King George Hospital
Replied on 21 July 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery, Anaesthetics and Critical Care Surgery
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust