King George Hospital
Barley Lane, Ilford, Essex, IG3 8YBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Rude inconsiderate staff
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2024
My first experience was terrible. I had my 12 weeks ultra scan with this same midwife. Found out I had a missed miscarriage. This incident occurred last year February. Firstly I was seen 30 mins late. And when I had gone inside I was feeling extremely shocked full of emotions. I was rushed by the midwife to leave, though I was crying in distraught. I had to request for them to give me a minute. She was extremely rude and horrible when my husband had asked an innocent question as we are first time pregnancy we were unaware of the jargons being used as well as not understanding what had happened. And in response she said “did you not hear what I just said. There’s no baby in there.” Which was extremely ignorant and insensitive. Due to this experience for my current pregnancy (2024) I requested all my appointments At Queens Hospital. As I had been traumatised how this midwife lacked compassion. My more recent incident with the same midwife was irritating. Due to being diagnosed with diabetes I had been shifted back to King George Hospital. I was 8minutes late (bare in mind every other appointment I’ve had I’ve been on time. But seen 15-30 mins late). This day was strictly due to the parking at the hospital I’m also heavily pregnant so I rushed as much a so could. My husband had to drop me off and I had got myself checked in. I was called inside pretty much straight away, not leaving me any time to inform my husband that I’ve been called in and what room to go into when he arrives. This was a very important scan for us due to the risk so I wanted him present. I firstly apologised for being late and I advised the trainer that my husband will knock on the door and if she will allow him inside. She said yes. Whereas the other midwife in burgundy said “you’re already running late.” I had again apologised corrected her and clarified, “no im happy to start but I’m just letting you know it’ll be my husband.” My husband then called me as I sat laid down on the bed for my scan. And as a normal wife, I answered and told him which room to come too. The midwife was extremely rude and had 0 understanding. Instead she’s like “you’re already 10minutes late, and there’s a no phone policy”. Whilst I’m trying to communicate to my husband. There’s a no phone policy in recording the ultrascan. Not for answering a call from your partner. She sat there huffing & puffing. There was no harm in her still resuming her job, instead kept banging on about how my husband should go to the reception. We never come to King George’s so my husband is unaware of what the steps are.Then she started lecturing me about i shouldn’t have been on the phone when she’s told me I’m not allowed & continued lecturing me about my lateness though I had apologised. This midwife in particular has ruined the experience of me becoming a mother for the both of my pregnancies. I was appalled by her attitude. I do not wish to ever be seen by her again. All other staff were friendly.
Visited Maternity services on March 2024
King George Hospital has not yet replied.
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
My mother is in a care home and had to have a hearing test. I went there to await her arrival. Was told by a rude receptionist who was eating food to go to another bay bar that bay a lovely receptionist told me to return to the gutsy bay. Waited there 10 mins as no one was present. Eventually the rude receptionist arrived. I asked if my mother dead in one of the consulting rooms. Her response was rudely that she does t know she don’t work for them all. When the carer arrived with my mum he gave the letter to her which she refused to take. Again speaking rudely to Him. She is not typical of front desk staff at KG who I have sheets fouvd to be polite and helpful.
Visited Don't know on March 2024
Review titled King George Hospital
Replied on 28 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Still waiting more than 5 hours
Rated 1 star out of 5
by Karan Prajapati - Posted on 22 March 2024
after me more than 30 people came they also done before me still waiting and reception doesn’t give proper answers
Visited Intensive Care on March 2024
Review titled King George Hospital
Replied on 25 April 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Run!!
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2024
I am actually ashamed to say I work for this trust Went into A and E 4 days post op severe abdo pain via ambulance took 9 hours to even get a nurse to triage me and prescribed analgesia. There was literally trolleys thrown about the corridor no organisation or communication from staff what so ever.
Visited Accident and emergency services on March 2024
Review titled King George Hospital
Replied on 20 June 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled cannot contact
Rated 3 stars out of 5
by robert negus - Posted on 29 February 2024
dont answer calls department unobtainable in emergency tried ringing goes to messaging recieved urgent message and cannot get hold of anybody 2 30 pm
Visited Urology on February 2024
Review titled King George Hospital
Replied on 12 March 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards PALS and Complaints Department
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Review titled Rude staff
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
Went for an ultrasound appointment, was 5 minutes late due to a queue in the car park that I hadn’t anticipated. Receptionist was lovely and reassured me when I arrived. Sat outside the ultrasound room, I heard discussion and laughter but assumed they were in with a patient. The saw people going in and out of the room casually. A lady in a burgundy uniform came out and I approached her to let her know I had arrived in case I had been forgotten and she rudely snapped at me ‘yes, you were late’ I was called in a few seconds later and there had been no patient in before me! I had been kept waiting for 30 minutes because I was 5 minutes late. If I knew that would have been the reaction I would have called to reschedule from the car park! As opposed to be snapped at in front of other patients!
Visited Don't know on February 2024
Review titled King George Hospital
Replied on 25 April 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Pathetic service
Rated 1 star out of 5
by Nazish Sheikh - Posted on 01 January 2024
I went to hospital today morning got an emergency as I got urine retention severe problem. I was litrlly dying in pain. They put me catheter, took blood samples, put canola etc n then asked me to wait to be called by a doctor. I have been waiting since 18:00. No body has seen me yet. The staff giving very casual n rude response. Am in extreme pain again bcz of my catheter n also got sharp nonstop lower abdominal pain. Am pregnant I really can’t bear it. The worst service ever I witnessed in my life!!
Visited Don't know on January 2024
Review titled King George Hospital
Replied on 15 January 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Ruth Green Clinical Director of Nursing Frailty, Acute Medicine and Emergency
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Review titled Admirable dedication to the patients
by Alamanda - Posted on 15 December 2023
I was recently at King George hospital with my son's partner, who's pregnant, to check with diabetic midwife/nurse whose name is Samira. She was so friendly, polite and extremely patiently to explain and respond to our questions of how to use or monitor the blood sugar during the pregnancy. I just want to thank you for her dedication to the patients which is admirable, and it shows in the excellent care that she provides.
Visited December 2023
Provided by Care opinion
Review titled King George Hospital
Replied on 14 February 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS Team BHRUT
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
I had a mri scan done and the results are out and I have been trying to chase it up for so long but it’s getting dragged on and they not telling my result.
Visited Endocrinology and Metabolic Medicine on December 2023
Review titled King George Hospital
Replied on 02 February 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that they can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Great care
Rated 5 stars out of 5
by Pamela Jane Isabel Watkinson - Posted on 18 December 2023
Very happy with the care my husband and I received. My husband became ill, whilst I was being seen to in a&e. He ended up staying in, as he was diagnosed with a heart condition. It was a difficult weekend with me being ill as well, but I knew he was in the right place.
Visited Accident and emergency services on December 2023
Review titled King George Hospital
Replied on 29 December 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Ruth Green Clinical Group Director of Nursing Frailty, Acute Medicine & Emergency
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust