King's College Hospital
Denmark Hill, London, SE5 9RSContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled dept. fetal medicine , scanning was horrible
Rated 1 star out of 5
by Ann - Posted on 05 July 2024
I recently had a growth scan appointment at Kings College Hospital Department of Fetal Medicine, and unfortunately, the experience was quite distressing. The sonographer(he) who conducted the scan applied excessive pressure during the procedure, causing discomfort, particularly in sensitive areas such as my breast and belly. Despite my feedback about the discomfort, it was not addressed adequately. his arm was resting in my breast during the scan. I felt that the focus of the staff appeared to be more on research data collection rather than on conducting a thorough scan and measurements of the baby. This raised concerns about whether all necessary information was obtained during the appointment. Specifically, there were missed opportunities to provide detailed information about the positioning and growth of my fibroids and placenta. The sonographer mentioned that the fibroids were in the same position as before but did not measure or provide further details. Additionally, while various tests were conducted for research purposes, there was a lack of clarity or consent process regarding the collection of this data. Having relocated near Kings College Hospital after the 30th week of my pregnancy, I had previously attended appointments at another reputable hospital in London where the ultrasound scans and blood checks were conducted in a more professional manner, without the focus on research data collection. Overall, this experience left me feeling uncomfortable and concerned about the ethical considerations of the care provided. I believe there is room for improvement in ensuring that patient comfort, thoroughness of examinations, and transparency regarding research data collection are prioritized in future appointments.
Visited Maternity services on July 2024
King's College Hospital has not yet replied.
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Review titled Disappointed today
Rated 3 stars out of 5
by Anonymous - Posted on 08 July 2024
In the past I have had very positive experiences at the Harris Birthright but today female research fellow initials M T* (it says names cannot be included but this is not a name. I am not naming and shaming but would have thought it was helpful for internal staff to be able to identify poor practice by clinicians or how can you improve?) was rude and unpleasant. I was having contractions but instead of giving me time to breath she just kept trying to push in harder and harder. When I asked if the baby was ok she was completely dismissive of the question like it was irrelevant to her. I have seen lots of people complain about the research scientists at the centre, that they have no bedside manner etc but this was my first negative experience here.
Visited Maternity services on July 2024
King's College Hospital has not yet replied.
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Review titled Mammogram care at its best
Rated 5 stars out of 5
by Louise - Posted on 10 July 2024
No one looks forward to a mammogram but this centre is very calm. My radiologist was very professional and kind. As a short person, I find the gymnastics quite tricky ( wish they could sort this for anyone 155cm and under). Let's face it, a smear is worse; this is a little ouchy. But I am so grateful that I live in a country where I am invited to have a regular breast check. Please attend if you receive an invitation
Visited Breast cancer services on July 2024
King's College Hospital has not yet replied.
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Review titled Breast Screening Service
Rated 3 stars out of 5
by Denise MH - Posted on 09 July 2024
Breast Screening Service: Rushed in and out. Examination was painful and uncomfortable. Was still sore when left and wasnt much compassion. After exam was getting dressed and she left the room before I did.
Visited Breast cancer services on July 2024
King's College Hospital has not yet replied.
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Review titled 13 hours sat in a chair
Rated 1 star out of 5
by James - Posted on 29 May 2024
I'll start with the nice part, the nurses who we dealt with were lovely and tried their hardest. But my partner was waiting 13 hours being moved around waiting for a bed after being told he had to have an emergency operation for septic arthritis in his arm. He was in pain and this is totally unacceptable!! Along with this we had 5 people with serious mental health issues screaming at us, swearing, and 1 of the stood staring at us wanting to start a fight. There was 1 man following the guy but nothing to stop him intimidating us. We felt extremely anxious and moved seats numerous times because we were getting shouted at. It has now been 26 hours and my partner is still waiting for the operation that they said was critical. It's so unfair to put people in these situations when they are already feeling horrendous. Please sort out security to help normal people attending the hospital and have a separate area for people with severe mental health issues.
Visited Accident and emergency services on May 2024
King's College Hospital has not yet replied.
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Review titled Clinicians are good, administration beyond awful
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2024
Literally hours of my life have been spent phoning different departments, on hold, with calls being cut off, desperately trying to find out why my son has not been given the appointments and scans I was told he needed. Emails asking for help have been ignored. I have been passed from paediatrics to other Departments and back again. Internal systems don’t talk to each other and when we did last suceed in getting an appointment paediatrics was so rammed we spent two hours sitting on the floor in what can only be described as third world conditions. My family has multiple complex conditions and Kings is the very worst hospital we have to deal with - it doesn’t need to be this difficult, stressful and unpleasant.
Visited Paediatric Surgery on May 2024
King's College Hospital has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Anna - Posted on 01 May 2024
My Dad an 83 year old came to a n e 30th April he came to a n e for some blood tests n was told he would need to give a poo sample. He was sent away without the results of blood tests n was told they are too busy to help him n he was told too busy to let him take the poo sample. He now has to go to his GP to do this today 1st May. He is worried about his stools. Deeply worried he is and was sent home without any clarification as he was told they are too busy.
Visited Accident and emergency services on April 2024
King's College Hospital has not yet replied.
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Review titled Amazing care from all staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
I had the misfortune of having to go to A&E twice within one week, and on each occasion, I was treated kindly and thoroughly examined until the cause of my urgent medical issues was found. I couldn't recommend Kings anymore highly.
Visited Accident and emergency services on April 2024
King's College Hospital has not yet replied.
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Review titled Wonderful Service
Rated 4 stars out of 5
by M. Ryan - Posted on 21 February 2024
The help I received from the team manning the pharmacy helpline was fantastic. They were friendly, reassuring and went out of their way to make sure I received some meds from the Outpatients Pharmacy that I needed urgently. I wish I could pass on my thanks personally for their help it made all the difference.
Visited Pharmacy on February 2024
King's College Hospital has not yet replied.
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Review titled Very pleasant Sonographer
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2024
I won't mention the lady's name as per your guidelines but her name starts with K and she's a Sonographer who carried out my echocardiogram today. She was polite, upbeat and chatty which was very welcome and made my appointment go well.
Visited Cardiology on February 2024
King's College Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust