King's Mill Hospital
Mansfield Road, Sutton-In-Ashfield, Nottinghamshire, NG17 4JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled P A L S useless. Still awaiting results.
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
I had a dermatological procedure over a month ago now and emailed the P A L S team to ask for their help and assistance in finding out the results of the tissue sample from histopathology. They took a week to even respond to my emails and only then once I had warned them that I would visit them in person, which I had to do last time this happened. I still do not have the results of my tissue sample which is causing some distress, not helped by the incompetent and inefficient 'patient experience team' not doing their jobs properly. Once again, King's Mill Hospital demonstrates appalling service and dire communication for patients.
Visited Dermatology on March 2024
King's Mill Hospital has not yet replied.
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Review titled So well looked after
Rated 5 stars out of 5
by Dianne Scattergood - Posted on 03 April 2024
Went to A and E with A Fib episode lastinv 3 days. Straight to resus after ecg. All quick and looked at straight away. Monitored overnight , 15 hours in all. My heart rate was lowered with medication and injection, from quite high to normal and I could go home. The care I received from all nurses and doctors was exemplary. They are all so caring too. I can't praise them enough. This was Easter weekend and they were all cheerful in their work. I cant say names on this apparently, but many many thanks to them all on Easter Sunday night shift for everything on what was a worrying time for me, I was soon put at ease . You are all wonderful. Bless you xx
Visited Accident and emergency services on March 2024
King's Mill Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Stacey - Posted on 22 March 2024
I can't express this enough, the staff were amazing. I'm such an emotional, uncomfortable person and they helped every step of the way. Three female staff who handled my colonoscopy. I've never written a review before but this is something that needed to be mentioned. Im so grateful I had these women for my appointment. They were happy and chatty and could tell if I was feeling off and needed cheering up or distracting. Honestly can't describe how I feel, it turned out to be the complete opposite of what I thought. Thank you :')
Visited Diagnostic Endoscopy on March 2024
King's Mill Hospital has not yet replied.
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Review titled Minor Op perfect on the day but attrition needed to get it
Rated 2 stars out of 5
by Andy - Posted on 14 February 2024
After months of battling with the hospital to all get an appointment date confirmed for my dermatological procedure and having no assistance at all from PALS, who I eventually had to pay a visit to in person as they were not responding to emails - I finally had my surgery today. On the day the consultant surgeon and associated support / nursing staff were first class and demonstrated kindness, compassion, various skill sets and provided for my communication needs and I have received nothing but the best care and treatment in dermatology today, which I am grateful for. I would not choose to have another appointment anywhere at King's Mill again purely because the communication and inadequate information provision is so appallingly bad, along with the car park. Trying to get access to the information I needed and assistance with what were often rudimentary questions was impossible at times and it was both infuriating and stressful. The care was fantastic once you get through all the barriers and unnecessary bureaucracy which is both killing the NHS and making many patients lose patience and tolerance with them too. I just can't cope with such dire administrative competency and therefore I will travel further afield to another hospital in future, which is a shame as poor communication is perhaps top of the list when it comes to patient dissatisfaction with the health service and yet it is the easiest to remedy.
Visited Dermatology on February 2024
King's Mill Hospital has not yet replied.
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Review titled Utterly useless
Rated 1 star out of 5
by Anonymous - Posted on 18 February 2024
Still sat here 7 hour later and back at square one, no one even read the notes or had any idea why we were here in the first place, would recommend avoiding this a&e departmemt
Visited Accident and emergency services on February 2024
King's Mill Hospital has not yet replied.
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Review titled Great care and service
Rated 5 stars out of 5
by Keith Parkinson - Posted on 27 February 2024
Can't fault the experience that I had during my Biopsy. Not the most pleasant of procedures but excellent care from everyone involved.
Visited Prostate Cancer Service on February 2024
King's Mill Hospital has not yet replied.
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Review titled Front line Staff Amazing
Rated 4 stars out of 5
by Anonymous - Posted on 06 February 2024
Presented from GP Referral busy day triage was amazing, had ecg X-ray, Consultant was very of hand send me on my way with Steroids and Antibiotics he said you could have Flu but your X-ray picked up a Infection
Visited Accident and emergency services on February 2024
King's Mill Hospital has not yet replied.
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Review titled Lovely and caring team
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2024
My dad and is as a family have been looked after so well and so thoughtfully during a really terrible time. I can’t thank them enough and am incredibly grateful for their care and support.
Visited Stroke on February 2024
King's Mill Hospital has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Mrs Rita Ibbs - Posted on 03 April 2024
Please pass on our grateful thanks to mr rao and nurse gemms we saw them this morning Tuesday 2 April Mr rao gave us the good news on my recently broken right hip after a fall , during my two week stay in kings mill I received wonderful treatment from everyone we cannot thank you all enough, lovely pleasant people who really care , thank you all so much , god bless you all Mrs Rita Ibbs
Visited Orthopaedics on February 2024
King's Mill Hospital has not yet replied.
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Review titled Great place but doctor was distracted
Rated 4 stars out of 5
by Anonymous - Posted on 13 February 2024
Took my daughter here. She was triaged quickly in the children's section and we then waited 2 hours to be seen by a doctor, which isn't bad. I knew the problem beforehand but the doctor was more focused on asking me why my child doesn't have a sibling yet (I'm not planning on having any other children, not that it's any of the doctors business) and why only half of my daughters hair was braided. Maybe if she paid more attention to the illness I could have avoided a visit to the GP this week to get another antibiotic as my daughter was given a 5 day dose at kings mill, when she required a 10 day dose.
Visited Accident and emergency services on February 2024
King's Mill Hospital has not yet replied.
Information supplied by Sherwood Forest Hospitals NHS Foundation Trust