Kingston Hospital
Galsworthy Road, Kingston Upon Thames, Surrey, KT2 7QBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service and ongoing care
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
I had to bring my 14month daughter in and was quickly seen and triaged in A&E sent initally to urgent care then to Pediatrics. The nurse bought inital medication to help whilst waiting and then a doctor reviewed during treatment. This was refered to a Pediatric Dr who then admitted us to a ward. The treatment and care on the ward was brilliant, all staff great and no complaints. They all seemed calm and looked after us. The Dr then came to discharge very early the next day (which was really well received as wanted to get home) at this point I heard there were a further 7 kids waiting for beds. We would not have known the stress they were under elsewhere so thank you for still providing a great service despite the fact your overwhelmed. This goes to all Nurses and Doctors in A&E, Paediatric Dr's and Sunshine Ward Dr's and Nurses.
Visited Children's & Adolescent Services on December 2022
Kingston Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
In mid-December 2022 my son had a partial thyroidectomy to remove a tumour. From pre-surgery consultations and checks through to post-surgery treatment on ward and the post surgery appointment the staff have shown dedication and professionalism. They helped him through a stressful and painful experience. I am very grateful to Kingston Hospital and the National Health Service!
Visited Don't know on December 2022
Kingston Hospital has not yet replied.
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Review titled Very Disappointing
Rated 2 stars out of 5
by Janet M - Posted on 29 December 2022
Last year a relative received superb care here. Today the service was terrible. I spent 9 hours in pain in the waiting areas before I got treatment. It took more than 1 hour to see a triage nurse. Then nearly 4 hrs waiting to see a doctor and be x-rayed. Another 1 hour waiting to see the doctor again to review the x-ray and be sent for a CT scan. 2 hrs more waiting to review the scan. Then finally treatment of my fracture. We went home at 4am. I was lucky. Some people around me had waited 8hours and hadn't seen any doctor at all. I stress this is not the fault of the staff who were great. There just weren't enough of them. It must be soul-destroying to see people suffering and not be able to offer care that you are trained to deliver. Also the Urgent Treatment Centre shut at 8pm. Why? Many of the people in the waiting room could have been treated there. Another thing. In the UTC not far away there were large waiting areas with no one in them. Surely when the main waiting area is crammed with people coughing, in pain, vomiting and obviously feverish, other areas could be opened up for everyone's comfort and to protect patients from getting other illnesses from eachother? The pregnant women in great discomfort on the hard chairs under bright lights would surely have appreciated that. Compared to last year this was unbelievable.
Visited Accident and emergency services on December 2022
Kingston Hospital has not yet replied.
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Review titled Fantastic experience, very professional and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
Had an appointment at the willow colposcopy department, the staff were fantastic so friendly, professional and reassuring, couldn’t ask for anything more. Very impressed. Thank you!
Visited Gynaecology on November 2022
Kingston Hospital has not yet replied.
Information supplied by Kingston Hospital NHS Foundation Trust