Leeds General Infirmary
Great George Street, Leeds, West Yorkshire, LS1 3EXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by David Wood - Posted on 13 March 2023
After having 2 unexpected Transient Ischaemic attacks, that I initially thought were just migraine attacks, I was referred to the hospital by my optician. The Transient Ischaemic attacks caused me to go blind in my right eye for about 3 minutes and then gradually return to full sight over about 1 -2 minutes, both attacks happened while I was exercising. The hospital tests / scans led me quickly to the the vascular surgeons. After scans, their staff pointed out the urgency of my situation. they arranged to operate on my blocked right carotid artery, removing the blockage and enlarging the artery volume. The threat of me having a more serious stroke, led them to operate as soon as was possible, something I am so grateful for. In my opinion, they no doubt saved my life, but also cured lots of other minor health problems at the same time. I have suffered from some memory loss over a few years, suffered some dizzy spells and had lots of other minor problems with my cognition, and they all disappeared, after surgery. I am staggered by the improvements in my memory, my concentration and my well being. I am still a competitive athlete at 72 and am now back training daily, as I have done since childhood. I am back on the ice, speed skating, and my racing stats - mar, vo2 max, etc are all back too normal. We are also back to ballroom dancing several evenings / weekly. There were some complications after surgery and I spent some time in Intensive care unit, where the care I received there was simply amazing too. I will always be grateful for the 100% commitment of all! I would recommend that anyone suffering temporary loss of sight, loss of feelings in any limbs, etc, go straight to your doctor for evaluation, your life / well being, could depend on prompt action! Summing up: the Vascular team did a Great job, and I recommend them for the skill, up to date practices, and pure professionalism! Well done indeed!
Visited Vascular surgery on November 2022
Leeds General Infirmary has not yet replied.
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Review titled Amazing care by all staff!
Rated 5 stars out of 5
by David Wood - Posted on 23 January 2023
After an operation on my right carotid artery on 29th November, there were problems with my blood pressure and extremes of heart rate at both ends of the spectrum, and I was taken into the Intensive Care Unit, where I received the most amazing level of care by all the ICU staff. Nothing was too much trouble for staff at any time, night or day! I had need for help in toileting during the nights, several times having to call for assistance! I really didn't want to ask for, and would much rather toilet myself. However, every time I asked for assistance, staff on duty where very kind and helpful, and nothing was too much trouble for them. They always got me back to bed with a smile and kind words, comfortable and with my dignity feeling OK. The Doctors were all very helpful, caring and thorough in the care they gave, as were all the nurses. I found the ladies that served meals and drinks were likewise caring, kind and very personable, even having a laugh with me when I discussed the hallucinations I was having during the nights, like the little guys climbing up the walls, and the numerous golden butterflies I could see all flying all around the unit. I was very regularly seen by doctors and nurses, checking on the catheters in my wrists, checking my blood pressure, temperature, heart rate and numerous other things, and I can only conclude that working in the ICU is not just a job, it's a vocation! I guess it is really uplifting to see patients getting better and going home, when one has played a part in their recovery? I felt the same when children in my classes gained high level passes in their examination results, especially when their socio economic group (in theory) lessened their academic chances / aspirations. Summing up, and amazing experience in ICU, but one I hope I never need again! Thank you to you all!
Visited Intensive Care on November 2022
Leeds General Infirmary has not yet replied.
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Review titled Poor facilities, poor service
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
My partner was admitted to lgi from Jimmys, since coming here it has been an absolute shambles, lack of communication from staff to patient, and it would appear each other. no call button in his room for three days even though it was reported straight away when he shouts for assistance he got told off for shouting, call button finally repaired only to go faulty again in the same day. poor facilities in the toilets for anyone disabled, have to bring in own cutlery as hospital doesn’t provide utensils for people who require the larger grip cutlery. Bed not changed for two days even though there was blood on the sheets. Would I recommend this hospital No, you would stand a better chance at the Pdsa, or go to Jimmys , as for contacting Pals to assist with complaints don’t bother they are about as much use as a chocolate fire guard, they say they will look into it and get back to but this is like waiting for a phone call from god it never happens, the nursing staff try their best but can only do so much. If I could rate LGI as a minus I would.
Visited Vascular surgery on November 2022
Leeds General Infirmary has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by James Molloy - Posted on 07 November 2022
Emergency admission due to chest pain. Arrived at midnight and was seen immediately by a team who explained what was going to happen and likely outcomes. Angiogram took approx 30 mins but further 20 minutes needed before transfer to ward due to awaiting COVID test results. As soon as result came through I was taken to CCU (ward 20) on F floor. Again, excellent treatment received from all members of staff on the ward. Prompt attention when monitoring equipment sent out alarm following change of sensor pads: staff there within seconds. Further blood tests required to confirm findings of angiogram. When results received I was told I could go home. 13 hours from start to finish. Food was excellent, too. Great choice and nicely cooked and presented.
Visited Cardiology on November 2022
Leeds General Infirmary has not yet replied.
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Review titled a good experience
Rated 5 stars out of 5
by Nick Ward - Posted on 17 October 2022
I was here Monday morning (10th) for a catheter ablation procedure which I was nervous about. As soon as I arrived the welcoming reception and pre-op staff made me feel relaxed. The invasive proceedure itself was done with high professionalism (which you would expect) but also a much needed kindness, encouragement and empathy during the uncomfortable part of the task. My aftercare was pleasant where on of the ladies looked after me bringing much needed tea and a sandwich and stayed with me as I slept! If I do need to return for a repeat procedure then I'd definitely want this same team of great people to look after me again! Thanks so much
Visited Cardiology on October 2022
Leeds General Infirmary has not yet replied.
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Review titled Excellent hospital
Rated 5 stars out of 5
by Alan Gill - Posted on 31 October 2022
I was taken by an ambulance under blues and twos from Keighley with classic heart attack symptoms and a team were already waiting to treat me. I had a blocked artery and a stent was inserted relieving my chronic pain but more to the point saved my life ! My 3 day aftercare stay was in the hands of the staff from wards 14 & 20 and their professionalism shone through as I couldn’t have received better care anywhere on this earth. I was fed to a very acceptable standard and my gratitude cannot be put properly in so many short words. On being discharged I received my bill it said “No Charge” Thank you LGI
Visited Cardiology on October 2022
Leeds General Infirmary has not yet replied.
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Review titled Appalling wait
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2022
84 year old mother, ‘funny turn’ called 111 they said would call an ambulance, possible mild stroke! Ambulance came very high blood pressure, took her in! Arrived just before 3.30pm, took bloods shortly after arrival, now still left sitting in waiting area, no food, no care! Now 22.48pm still waiting! Advertised wait time on arrival was five hours 23 minutes! Now long overdue that! So much for the government recommending 4 hour wait! Appalling service for someone of her age!
Visited Accident and emergency services on September 2022
Leeds General Infirmary has not yet replied.
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Review titled Fantastic care
Rated 5 stars out of 5
by Dawson Bullock - Posted on 06 September 2022
I was admitted for hand surgery through A&E on the Saturday. I never expected to be kept In however I was an in patient for 2 nights. I couldn't have been looked after any better, the staff were fantastic, in every department, food and facilities good! I expected a long wait in A&E, but infact I was seen within an hour. We are lucky to have such a service. Thankyou to all.
Visited Accident and emergency services on September 2022
Leeds General Infirmary has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Gina Bennett - Posted on 28 August 2022
My sober son had his teeth knocked out at the Leeds festival by three men. Seen and discharged within 2 hours. The specialist dentist there has managed to save his teeth. We live two hours away. Offered a drink. Sounds petty but meant the world. I can not praise you enough. Thank you for everything you did for him.
Visited Accident and emergency services on August 2022
Leeds General Infirmary has not yet replied.
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Review titled Waiting game
Rated 1 star out of 5
by Dan - Posted on 19 July 2022
Woke up at 4am in order to transport my girlfriend to Ward l26 at 0715 for a tumor removal in the knee, put £11 in for multistorey parking only to have the operation cancelled 6 times and have it rebooked, meaning we are likely to have to do the same routine again. I would not recommend this hospital to anyone who is already short on money with a busy life as the chance that you will be seen for your appointment is unlikely and will end up paying an extortionate amount for parking.
Visited General Surgery on July 2022
Leeds General Infirmary has not yet replied.
Information supplied by Leeds Teaching Hospitals NHS Trust