Leicester General Hospital
Gwendolen Road, Leicester, Leicestershire, LE5 4PWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Travel money own car continued
Rated 1 star out of 5
by Sharni foxon - Posted on 05 July 2024
Useless pals replied to review just another broken promise discusting if u have dialasis cancer etc and travel in your own car you get 15 pence a mile I suggest u go anywhere but Leicestershire as I’ve bin fighting over 3 years to sort the money travel out to no avail no contact still from finance dep@artment mp still involved like I said the kidney foundation said press the finance department he got like I said 14 years ago in Sheffield 49 pence a mile this can not continue anymore I’m sick to deaf of trying to sort out discusting broken promises
Visited Don't know on July 2024
Leicester General Hospital has not yet replied.
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Review titled Really let down.
Rated 1 star out of 5
by David Hackett - Posted on 16 July 2024
Today the 16th of July 2024, I had an appointment at the General Hospital for biopsies to be taken from my prostrate. Appointment time was 7.15 am . So up at 5.30 to get their on time I was seen by the nurses ho were great so thank you nurses. Having bin told nothing to eat or drink from 5 pm the night before. Not a problem because I was having a General anaesthetic and under stood that. But to sit in a chair from 7.30 until after 1 o’clock to be told sorry we will have to let you go and will be put on another list with no real explanation The Day cost us £52 in taxi fares, My wife who has Parkinson’s came with me but was told she couldn’t stay and had to go home. Had we had a letter about the days visit rather than just a text we may have known that. I’ve not told my family so they don’t worry about me until I know that is it if anything. There must have been about 20 people turn up for similar to me and people coming in the afternoon. It’s no wonder I was kept waiting and sent home.
Visited Urology on July 2024
Leicester General Hospital has not yet replied.
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Review titled gynaecology never answer their phone
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
I have 7 different numbers they all ring off the hook, I have been waiting for my results since the 1st of June, Dr's said they are still with gynecologist how can you get them when they don't answer I have rang more than 20 times a day for a week and yet to have my call answered!!! Unimpressed
Visited Gynaecology on June 2024
Review titled Leicester General Hospital
Replied on 28 June 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-advice-and-liaison-service-pals/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Great surguary
Rated 5 stars out of 5
by Peter Durran - Posted on 29 May 2024
Had a hernia repair and found everybody involved from Consultant, Register, Theater team and after care were fantastic. The repair had to be done and it turned out to be a great experience, very little pain or discomfort. Thank you very much to all that were involved on the 22nd. May.
Visited General Medicine on May 2024
Review titled Leicester General Hospital
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Caring, Considerate and professional Staff xx
Rated 5 stars out of 5
by Jodi - Posted on 17 May 2024
I visited the Leicester General Hospital with my daughter as she had an ultrasound scan. My daughter is 15, her scan was done in the Radiology Department and we were looked after by 2 truly lovely ladies - The sonographer/radiographer and the lady who assisted. Both ladies made us feel completely at ease, explained everything really clearly, kept checking my daughter was OK during the process and were kind, caring, reassuring, professional, calm, positive and polite throughout the whole process. These ladies are a real credit to the NHS and deserve a huge pat on the back, cup of tea and a cake! The lady on the Radiography Reception was also very nice and I was extremely impressed with how quickly our appointment came through after my daughter had been referred for her scan by our GP. The information we received with the letter we were sent was perfect too - very clear and informative - and I had to change our appointment date which again was done quickly, promptly and easily and the person I spoke to on the phone (it was a man, but I don't remember his name unfortunately) was really helpful and polite too. So all in all, I am thrilled with the service we received as a whole and would like to pass on my heartfelt thanks as it really does make a massive difference to people like us when things run smoothly, are easy to change and understand and when care, consideration and kindness are shown to us by staff at all levels.
Visited Imaging services on May 2024
Review titled Leicester General Hospital
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Speedy and supportive service
Rated 5 stars out of 5
by Rachael - Posted on 03 May 2024
Had an MRI at Leicester General after suffering claustrophobia and panic attacks in a smaller, older model elsewhere in the county. Arrived feeling apprehensive after my pervious experience. Thankfully the team, from reception to the MRI techs, were amazing and so supportive. They were patient and talked me through every step of the scan. Once I was comfortable I actually found myself dozing off! Quick, efficient, and brilliant! That larger scanner makes all the difference and the room is large and well lit with a calming ambience. Thank you so much and keep up the good work!
Visited Imaging services on May 2024
Review titled Leicester General Hospital
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Such patience and kindness
Rated 5 stars out of 5
by Dee - Posted on 01 April 2024
On arriving at the General for a CT scan I was extremely nervous due to being very claustrophobic. The nurse was amazing and without her patience and going through everything with me I would of ran out the door. Thank you
Visited Imaging services on April 2024
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled A little more time
Rated 3 stars out of 5
by Anonymous - Posted on 16 April 2024
It's all the title. Went for a gynaecologist appointment and procedure today . Due to somewhat bleeding abit after Menopause. So naturally they want to offer an investigation. It's a good thing. I get it. However, it's somewhat confusing and stressful by not only procedures before this no results given . Then you get a follow-up procedure because they feel its s good idea, then a standard letter containing every possible worry or possible concern s that could be the reason or reasons. No personalised letter is sent. Which can leave you even more lost to the point of confusion and lost and in panic. Go for the appointment mainly due this. And the whole procedure is somewhat rushed, they say you can ask questions However you feel get on with it . They just want you out. There was no real time for questions and no real interest was shown. It was like you either want the procedure or you don't. Yes they did there best and yes they mean we'll. However I feel that a little more time and compassion is required . And far less conveyor belt situation going on. Please know that we a patients and individuals. trea us with more understanding and less harshness. It is needed. It is a every day procedure to you the Doctor. For us we all count. I just hope changes are made Thank you
Visited Gynaecology on April 2024
Review titled Leicester General Hospital
Replied on 28 June 2024
Hello Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-advice-and-liaison-service-pals/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Superb treatment
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2024
From arriving on Ward 18 to discharge the ward nurses and all other staff were absolutely amazing, completely putting me at ease whilst preparing for my operation. Dr G and all the theatre team treated me with great respect and I received the very best of care throughout my operation. Special thanks to the male theatre nurse for chatting to me whilst the operation took place and I hope all goes well with the future addition to his family 😊 I received excellent aftercare and before leaving I was given full information of my follow up appointments. Well done to the staff on ward 18 and many thanks to everyone
Visited Orthopaedics on March 2024
Review titled Leicester General Hospital
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Inadequate
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
From date of referral it took this dept 14 months (9 months to provide positive blood test results) to realise and diagnose an illness that actually needs to be seen by Rheumatology department instead. The delays in this dept have caused prolonged suffering, and an unecessary worsening of the dibilitating condition. If standard tests had been scheduled before the first consultation this diagnosis could have been made within 6 months. The waiting has been an absolute farce, exascerbated by disorganisation and poor communication between stages of administration and quite possibly lack of thoroughness from someone leading this team. The most shocking part is that every member of this team knew of it's own incompetance.
Visited Orthopaedics on March 2024
Review titled Leicester General Hospital
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust