Leicester General Hospital
Gwendolen Road, Leicester, Leicestershire, LE5 4PWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful staff
Rated 5 stars out of 5
by Vivienne - Posted on 03 March 2023
Such kind friendly considerate staff They made the afternoon so much easier than I had feared Everything was explained before the procedure was carried out please pass on my grateful thanks to your wonderful staff
Visited Urology on March 2023
Review titled Leicester General Hospital
Replied on 06 March 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Still no results
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
I had a scan 2 months ago and was told my results would be with my GP within a week.. I still haven't received any results. My GP tells me to contact gynaecology, and the number for gynaecology is never answered, I've tried ringing multiple times! Will be attempting to go to the hospital in person today to try and track down the results. Really disappointing service.
Visited Gynaecology on March 2023
Review titled Leicester General Hospital
Replied on 02 June 2023
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Impossible to get in contact
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2023
I had a scan around a month ago and was told the results would go back to my GP within a week. Here we are and still no results showing on my medical record or even evidence of the appointment. My GP says to contact gynaecology to get the results sent through and when I call the only number I can find for the department, it rings out or the phone is picked up and then put down again. How am I supposed to get my results?
Visited Gynaecology on March 2023
Review titled Leicester General Hospital
Replied on 10 May 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Very grateful
Rated 5 stars out of 5
by Sandra Williams - Posted on 09 March 2023
I attended the radiology department for a proctogram. What could have been an embarrassing, stressful experience wasn’t at all - the staff were so professional, kind and supportive. I am so very grateful - our wonderful NHS. Thank you.
Visited Imaging services on March 2023
Review titled Leicester General Hospital
Replied on 13 March 2023
Dear Sandra Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Diabolical Service
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
I am a patient having endured chronic pain whilst awaiting further consultation at this department for the last three months. Despite exhausting all communication channels via GP practice, 111, local health hubs, the nurse helpline provided in the consultant’s letter is non existent and frankly pointless. I have called multiple times during the timeframe advised in the pre-recorded answer message on various days across several weeks and not once has the call been answered. Receptionists are rude refusing to share their names let alone escalate my complaints of agony and pain in seeking urgent medical care and pain management support. Unacceptable.
Visited Rheumatology on February 2023
Review titled Leicester General Hospital
Replied on 06 March 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Cancelled Appointment
Rated 1 star out of 5
by Claire Driver - Posted on 11 June 2023
Arrived at Rheumatology only to be told the appointment had been cancelled due to the doctor being on Holiday!! and that we should have been informed, we weren’t. It took an hour to get to the hospital, patient has advanced heart failure, has a catheter and is in a wheelchair. We then received a letter stated that ‘due to us not attending the appointment, patient is now discharged’. This is incompetence at the highest level - and they want a pay rise?? Some certainly do not deserve it!
Visited Rheumatology on February 2023
Review titled Leicester General Hospital
Replied on 16 June 2023
Hello Claire, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Appointment cancellation /rebook
Rated 3 stars out of 5
by Susan Botting - Posted on 24 February 2023
After cancelling an appointment & asking to have it rebook. I have now received a letter stating i have been discharged... This was all done by text and i still have details stating this.. I have tried constantly to get in touch with the urology department and medical secretary also appointment office but nobody answers or line just goes dead... This has been so annoying... Even tried going through the switchboard but still no joy.... This is just not acceptable & very frustrating..
Visited Urology on February 2023
Review titled Leicester General Hospital
Replied on 06 March 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
Provided by Care opinion
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Review titled I wouldn’t know ,always cancelled
Rated 3 stars out of 5
by Mrs b harris - Posted on 17 February 2023
Im72 and after struggling to get there ,find out it’s been cancelled , no cancelled tex , 30 mile round trip ,paid parking left feeling like I needed to cry ,
Visited Rheumatology on February 2023
Review titled Leicester General Hospital
Replied on 20 February 2023
Dear Mrs Harris, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Unhelpful receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2023
Hi I have been awaiting a dxa scan since July 22. Having received a letter last Friday I realised that I cannot make the appointment given me ,as I'm away on holiday.Therefore this morning I rang through to change( and notify),so it can be used by someone else. I was transferred to a very curt lady in Radiology,who asked when I would be back from my holidays. She then offered me a new appointment on the 3rd of March,which I am unable to take,because of a prior commitment to my 86year old mother.(She lives in Derby,and I will be with her all day).I explained that I could not make the alternative day offered and at this point she got very agitated and said that I would have to go back on the waiting list,and they would write to me. At that point I was still trying to speak,and she hung up. Obviously was left feeling rather at a loss and upset by her unsympathetic response. No idea why she could not be a little kinder in her approach to dealing with me. I can make any other date in March,if she had been a little more patient. Now I've no idea how long my wait might be.
Visited Don't know on February 2023
Review titled Leicester General Hospital
Replied on 13 February 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Good care - poor parking practices!
Rated 3 stars out of 5
by GDJP - Posted on 04 February 2023
Firstly my wife had an appointment for a scan today. Her appointment was on time and the team who dealt with her were very friendly and proficient - she was very impressed. On the other hand I was amazed at how poor the carpark payment facilities are. On arrival my wife went off to her appointment and I went to one of the machines to pay, only to find that it was coin only. In the three years since Covid, in addition to cash, every car park I have used has offered other options such as chip and pin; contactless; payment by phone; payment via website or payment by app. On examining the signs of your contractor (which incidentally threaten fines of £100 for non-payment whilst making it incredibly difficult pay the required fee) the only option was a change machine located in the hospital and I wasn't carrying any notes either - very few people do these days. After 20 minutes of fruitless searching for cash in the car or your website for an alternative means of payment I gave up and parked further down Coleman Road where no charges applied. I was not the only one who gave up! Imagine the situation if my wife had been on her own. Whether or not you operate the carpark yourself or leave it to a contractor I assume that you do appoint said contractor and therefore are accepting of this archaic system and the difficulties it causes to your patients. There is no mention of this issue in the appointment letter or on your website and this should be corrected immediately with a warning to all using your car parks that they may only pay in cash or alternatively providing them with a voucher for free parking (as a patient of the hospital) to display in their vehicle. To do otherwise is tantamount to causing patients to risk fines. Should you wish to include the company name and address of your parking contractor in your response I will be happy to send them a cheque for the £1.70 parking fee.
Visited Don't know on February 2023
Review titled Leicester General Hospital
Replied on 13 February 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust