Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Experience feedback
Rated 4 stars out of 5
by Anonymous - Posted on 03 January 2023
Arrived at 12 with patient who had experienced a stroke. Assessment and scans were quick, treatment and further action that was required was delayed by a further 9 hours. The dept was understandably busy and everyone was working ever so hard. Care was very good, everyone lovely. But as an outside observer you have a serious technical system failure hindering the staff. In ambulatory once a patient has been seen they are then removed off the screen? Senior nurses were struggling to track patient's (openly and verbally discussing this problem). As a result they didn't know who was going where next. Some patient's were sent back to the waiting area and were forgotten if they were not on screen. After waiting 9 hours we approached a dr walking by and explained the stroke. They couldn't believe we had been waiting with no further action for so long. They had him sent to stroke unit within 15 minutes. I think the issue is also poor communication between teams to keep the flow going. Stroke unit on arrival had plenty of empty beds, should they have told ambulatory dept? On day of discharge there was a wait for medicines. We decided to leave to free the bed and was astonished to see it only just being made for a new patient when I returned to collect medicines 8 hours later. A free unused bed for 8 hours?! Pharmacy was overwhelmed by discharge medicine requests hence 8 hours. To improve they need a system to indicate when discharges are imminently or most likely the following day. Give them advance time to prepare medicine's and/or have a delivery system so that patient's can go home and free the beds quickly. Just ideas but it's the efficiency of the systems that will get things moving better. Or have someone in charge of checking the system flow, pin point the causes of delay and act to resolve it. Good luck.
Visited Accident and emergency services on December 2022
Review titled Leicester Royal Infirmary
Replied on 12 January 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
Provided by Care opinion
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Review titled Is LRI rheumatology still seeing patients?
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2022
I've been on biological therapy and methotrexate for psoriatic arthritis for about 20yr. I haven't been seen by LRI rheumatology as an out patient for probably 3 years. My blood tests get lost, the helpline isn't answered and it's impossible to contact the rheumatology team. Today, I received a text asking if I still need an unspecified appointment in the department (that I don't actually have). Am I being discharged? Is it safe to have patients on biological therapy/methotrexate with no input from secondary care?
Visited Rheumatology on December 2022
Review titled Leicester Royal Infirmary
Replied on 12 January 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled awful wait lists and communication
Rated 3 stars out of 5
by Anonymous - Posted on 16 December 2022
After 14 months on the waitlist to see a gynaecologist with suspected endometriosis, I got a text with an appointment date but no letter. On the website gynaecology is shown in a completely different building and when I found it there was no receptionist to check I was in the right place, luckily I found some lovely nurses who helped me and let me know I was there to see a doctor (not have a scan). The gynaecologist was also lovely. But I am now on a waitlist to have a scan and then will be on another to get diagnostic surgery and then another to have surgery to remove the endometriosis (if that's what it is). I have been left in serious, progressively worsening pain, for over a year and it looks like I'll have another year before I can actually diagnosed and appropriately treated. I'm not the only one - lives are being placed on hold indefinitely and people left in pain because gynaecology is being neglected by the Royal.
Visited Gynaecology on December 2022
Review titled Leicester Royal Infirmary
Replied on 12 January 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled A brilliant NHS and a really efficient A&E service
Rated 5 stars out of 5
by Santhosh - Posted on 08 November 2022
My nephew had a bad fall in a bicycle and had multiple injuries. Loughborough Hospital referred us to Leicester Royal Infirmary due to the complexity of the injury. Right from the start we had really efficient care from Nurses to Doctors. We had a CT Scan and Xray taken with Emergency doctor, ENT doctors and Maxillofacial Doctor reviewing and advising us. The nurse and staff all very helpful in checking the blood pressure, administering medicine and guiding us. My nephew is all right now and ever so grateful for our NHS and the excellent services in the odd hours of the night. I was also delighted as my nephew was able to have hot chocolate at 4am in the morning. NHS is such a brilliant service. Thanks to all who supported us.
Visited Accident and emergency services on November 2022
Review titled Leicester Royal Infirmary
Replied on 17 November 2022
Dear Santosh, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great hospital
Rated 5 stars out of 5
by Rosemary Johnson - Posted on 28 November 2022
I went in to leicester Royal infirmary on thursday 24th november 2022 to have a operation on my neck.from the moment i arrived i was treated with such amazing care from all of the staff i was informed of my operation in detail by my surgeon she was amazing she made me feel so relaxed i was moved on to recovery after my operation where again i was treated so well nothing was to much trouble for any of the staff.i was then transferred to Kinmonth unit With my own private room which was so clean staff all amazing.i cant fault Leicester Royal as a patient i was treated with dignity & respect from Admission to discharge being a retired palliative care HCA everything i experienced from my stay was first class.well done to you all you are all amazing kind regards Rosemary Johnson
Visited Oral and Maxillofacial Surgery on November 2022
Review titled Leicester Royal Infirmary
Replied on 30 November 2022
Hi Rosemary, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent on all levels
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
Physiotherapy has been outstanding. The care, support and guidance has been superb. The difference it has made to improving my quality of life has been fast and significant. I can't thank them enough for helping me, giving me the positive mindset to trust that it does work. I never anticipated such a change and it has made everything feel like it is physically possible again. Be proud Physiotherapy team, you are amazing.
Visited Physiotherapy on November 2022
Review titled Leicester Royal Infirmary
Replied on 30 November 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Generally Good, Until Admin get involved
Rated 3 stars out of 5
by Kev B - Posted on 04 November 2022
Spoke to main reception, given number for department required. Got through and left a message on Monday and told would get a call back, Friday 1600, no call. Had called back earlier today, listened to recorded message, told to leave message then system hangs up, did this 3 times. Not good when patient is in pain and treatment not working :-(
Visited Rheumatology on November 2022
Review titled Leicester Royal Infirmary
Replied on 17 November 2022
Dear Kev, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled call system is shocking
Rated 1 star out of 5
by amy skinner - Posted on 16 November 2022
tried to call ent on the direct contact number given to me to get an emergency appointment for my son first started off saying that the user was busy then started ringing then went back to being user busy (how could the user be busy when no one answered the phone and i had tried to call through 50 times previous) then went back to ringing through then again went back to user busy!!! either they cant be bothered to do there job and answer calls or they ae just being lazy either way not a very good service. just to add i have called 128 times since 1:23pm on wednesday 16th november 2022 and still trying this is a disgrace!!!!
Visited Ear, Nose & Throat on November 2022
Review titled Leicester Royal Infirmary
Replied on 17 November 2022
Dear Amy, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Refused to be seen
Rated 1 star out of 5
by Kerry Stafford - Posted on 20 October 2022
Immunologist refused to see me even though my hospital letter was with him. I was told to see a registrar who I have never seen before and knows nothing about my condition. My last appointment was with a registrar and that caused me a lot of stress that’s why I insisted on seeing the Consultant that knew me.
Visited Immunology on October 2022
Review titled Leicester Royal Infirmary
Replied on 26 October 2022
Dear Kerry, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2022
I came with arm and chest pain. A&E was very busy but great efficiency and I finally ended up in the GP service. All tests were completed -bloods and X-ray and the GP was excellent and didn’t rush the consultation despite how busy it was. I felt listened to and can’t fault the staff and the service
Visited General Medicine on October 2022
Review titled Leicester Royal Infirmary
Replied on 12 October 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust