Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Painful ear
by Kingywingy - Posted on 24 February 2023
Had terrible pushing pressure in my right ear ..I thought it was infection however my doctor sent me to triage ward 9 where they cleared the right ear though it was extremely painful the lady in blue scrubs was extremely thorough. Even had the doctor to come and put a camera up my nose to check internally .. however after several hours later I’m now pain free So swift care and knowledge saved me from further pain SO A HUGE THANK YOU
Visited February 2023
Provided by Care opinion
Review titled Leicester Royal Infirmary
Replied on 27 February 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Hearing services appointment
Rated 4 stars out of 5
by Anonymous - Posted on 19 February 2023
I attended the hearikg services department on Sunday February 19th for a hearing test and review of my hear aids. The audiologist was very pleasant and helpful. I didn't feel rushed and he listened to my concerns and answered my questions and explained things. I was seen within 7 minutes of my appointment time. Very satisfied with the appointment.
Visited Disability services on February 2023
Review titled Leicester Royal Infirmary
Replied on 20 February 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Rude and unapproachable
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
I came with my mum as she was discharged from hospital and she complained of pain and similar symptoms of her original infection. The staff were not compassionate and i found them to be unapproachable when asking for advice, also i observed them behaving like this towards others. We were dismissed from the department and made to feel like my mothers health problems were obsolete and not important. NHS needs to train staff who actually listen to people’s needs and not dismiss them as people would not sit in a waiting area for 10 hours if they did not have a problem needing immediate attention.
Visited Accident and emergency services on February 2023
Review titled Leicester Royal Infirmary
Replied on 27 February 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled No Answer
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2023
I have been trying to reach Gynaecology at the LRI (0116 2586747) as per referral letter from my GP as I have not heard from them since my referral, however after 63 attempts there is still no-one answering the phone and no option to leave a message to be called back, this is really annoying and dis-heartening
Visited Gynaecology on February 2023
Review titled Leicester Royal Infirmary
Replied on 20 February 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Smoking
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2023
Absolutely disgusting that smoking was allowed outside of the entrance of the maternity building! I witnessed at least 4 people of 3 that were pregnant or had recently given birth smoking in the space of 10 mins whilst waiting to pick up my son who's wife had given birth. Also only allowing 1 person at a time at this special time to visit is awful yet families with 4 children could stay around the bed. At least provide somewhere and something to sit on if you insist on carrying on this ridiculous situation.
Visited Maternity services on January 2023
Review titled Leicester Royal Infirmary
Replied on 24 January 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
Provided by Care opinion
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Review titled Fantastic clinic
Rated 5 stars out of 5
by Sandra cheater - Posted on 30 January 2023
I was recently seen at the eye clinic in Windsor building from booking in to going home was exceptional a very well organised and efficient clinic all staff from the non medical to the doctors and nurses were very good and explained everything even though the clinic was busy to the staff on duty on Saturday the 28th of January Thankyou for your kindness and support well done you should all be proud of the work that you all do
Visited Ophthalmology on January 2023
Review titled Leicester Royal Infirmary
Replied on 31 January 2023
Dear Sandra Cheater, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications TeamLeicester's Hospitals
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Review titled Friendly caring staff
Rated 5 stars out of 5
by Mrs Jane L Clamp - Posted on 08 January 2023
I attended tonight. I was impressed with the staff who looked after me. They gave me Tea and cake ! Friendly staff who are doing there very best. Thank you
Visited Accident and emergency services on January 2023
Review titled Leicester Royal Infirmary
Replied on 12 January 2023
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Lovely experience
Rated 5 stars out of 5
by Becky - Posted on 04 February 2023
Miami Department was a lovely experience felt very welcome, staff were all lovely, polite and very chatty with a smile on there faces I was there about 5 hours and in pain and it went very quickly and didn’t feel like you were on your own and just left in the waiting room The Acp was Declan T was fantastic and put my mind at rest whilst I was having my check done and went through everything can’t thank him enough Fantastic service from all the Miami staff
Visited Accident and emergency services on January 2023
Review titled Leicester Royal Infirmary
Replied on 14 February 2023
Dear Becky Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Awful experience
Rated 1 star out of 5
by Lamia - Posted on 09 December 2022
We arrived at 5.30pm on Thursday was seen within 2 hours by the nurse and having my bloods done. The nurses were amazing. However, we were told blood results would be 45 mins. We were not seen by a Dr untill 915am Friday morning. They kept telling me it would be a couple of hours which was clearly a lie. I think communication between staff and patient needs to improve drastically. The hole time I waited to see a doctor approx 13 for my blood results, they then turned round and said I had an infection but we're giving you no antibiotics! So why someone couldn't have come and told me this 12 hours ago is beyond belief
Visited Accident and emergency services on December 2022
Review titled Leicester Royal Infirmary
Replied on 12 January 2023
Dear Lamia, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled speedy and through treatment
Rated 5 stars out of 5
by william john little - Posted on 30 December 2022
I dropped my elderly father off at a and e at 7.30am on Wednesday 28th December. He had a very bad chest infection - his treatment was excellent and he was sent home around 12.00 having had an xray, blood test, and heart monitored. He was given stronger antibiotics to take away. All in all an excellent level of service that left him reassured. Please pass on our thanks.
Visited Accident and emergency services on December 2022
Review titled Leicester Royal Infirmary
Replied on 12 January 2023
Dear William, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust