Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2022
I came to the hospital on 3rd August 2022 with facial injuries due to a dog attack. There are not enough words to describe my graditude of all the staff that looked after me that evening. They worked so hard and kept so cheerful and upbeat. My injuries required a Maxillofacial surgeon and I cannot tell you what a fabulous job that person did ( I took the name but I know I can’t say…..I want to though). I want this person to know how talented and gifted they are and to always know that they made me feel calm (with music) and did a super job of my face. I have recently had my stitches out and the nurse said what a fabulous job they did and that scarring would be minimal due to their efforts and hard work. I hope you see this.
Visited Plastic surgery on August 2022
Review titled Leicester Royal Infirmary
Replied on 21 September 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Acute Care Bays - Very Poor Service by night staff
Rated 2 stars out of 5
by Anonymous - Posted on 18 August 2022
My 83yr old mother was recently in the Acute Care Bays. The other night the staff wouldn't listen to what she was saying whilst in extreme pain. She told them she needed to pee, they replied "you don't you have a catheter"... They didn't even check. She then messed herself and needed cleaning, which happened twice that night. She was then moved to a different ward the next morning and still had her own excrement under her finger nails 15hrs later. They hadn't even checked/cleaned her hands! Disgraceful!
Visited Don't know on August 2022
Review titled Leicester Royal Infirmary
Replied on 21 September 2022
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Getting there
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2022
The treatment received and the staff administering it are first class, however to be given an attendance time and then to regularly be kept waiting for over 2.30 hours without any information or explanation undoes some of good work being done.
Visited Cancer Services on August 2022
Review titled Leicester Royal Infirmary
Replied on 21 September 2022
Hello, Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled A Disgrace!
Rated 1 star out of 5
by Patricia - Posted on 24 July 2022
Leicester Royal A&E kept me 76 & my 78 year old husband waiting from 8:10pm on Friday 22nd July 2022 until 11am on Saturday 23rd to see a doctor. We finally received medication at 2pm. We waited 18 Hours. It was a very humiliating and degrading experience. You all deserve to be sacked.
Visited Accident and emergency services on July 2022
Review titled Leicester Royal Infirmary
Replied on 27 July 2022
Dear Patricia, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Amazing care and attention - paediatric Cardiology
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2022
My daughter had an appointment with the Paediatric Cardiology appointment today. I can’t express how impressed I am with this department. We were running a couple of minutes late as I couldn’t get parked. Phoned and this was not an issue at all the lady was lovely and told us not to worry. We walked into the department and the first nurse was ready at reception for us. Once her checks had been completed she took us to the next room for an ECG, we were then escorted straight to have an echo. It was such a smooth, quick transition from practitioner to practitioner. We then waited in the main waiting room whilst the consultant checked through all the tests. The chairs were the comfiest I have sat in at a hospital. There were tv screens, entertainment for the children - including nurses / nursery nurses entertaining the little ones in the waiting room. The decor was clean and appropriate to the age range so would be visiting. Every member of staff we had contact with explained their procedure clearly and to my daughter - who’s a teen, so appreciated being spoken to as a young ‘adult’. Nothing felt rushed and we had opportunities to ask questions. The consultant couldn’t have been nicer or more reassuring. She was clear and concise with her information and checked that we were also clear with everything and next steps. A huge thank you to everyone.
Visited Paediatric Surgery on July 2022
Review titled Leicester Royal Infirmary
Replied on 27 July 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great service from A&E
Rated 4 stars out of 5
by Rojina Subhan - Posted on 15 August 2022
I went to A&E on the 13th of July around 7am due to excessive bleeding from my wound (I had my gall bladder removed on the 12th of july at Kettering woodlands hospital). The nurse, HCA and advanced practitioner were amazing. They listened and although they couldn't do much for the excessive bleeding - they were amazing. There was compassionate care, thoughtful care and most of all very respectful. I've had very poor care from the NHS on previous occasions even though I myself work for the NHS. The surgical team wouldn't accept me but the nurse in charge must have gone above and beyond to get me transferred to Glenfield. I would like you to give my thanks to those involved that morning. Unfortunately I have forgotten everyones names. Thank you
Visited Accident and emergency services on July 2022
Review titled Leicester Royal Infirmary
Replied on 16 August 2022
Dear Rojina, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Helpful staff
Rated 4 stars out of 5
by Will - Posted on 12 July 2022
Visited the plastic surgery department today and want to thank the nurses for their hard work and extremely helpful attitudes
Visited Plastic surgery on July 2022
Review titled Leicester Royal Infirmary
Replied on 27 July 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2022
Attended today for a scan - the nurse who carried out the scan was very professional and helpful. The department was extremely organised and I was seen promptly. Thank you.
Visited Gastrointestinal and Liver services on July 2022
Review titled Leicester Royal Infirmary
Replied on 27 July 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Exceptional staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2022
I would like to say a massive thank you to the exceptional staff on wards 22 and 42 who took amazing care of my 80 years old mother in the last couple of weeks. You were extremely patient, attentive and caring whilst having to deal with multiple tasks. I know I am not able to mention names, nut there was a female nurse who I want to highlight as when I was visiting my mother on Saturday, 9th July, I had a minor diabetic episode and she looked after me as well as the real patients. My mother also spoke of the anesthetist who paid attention to her concerns and offered reassurance to a scared lady. We should all be very grateful for the NHS and the staff that keep us well, but the staff are an absolute credit to the hospital. Thank you once again.
Visited General Surgery on July 2022
Review titled Leicester Royal Infirmary
Replied on 27 July 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust