Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent on all levels
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
Physiotherapy has been outstanding. The care, support and guidance has been superb. The difference it has made to improving my quality of life has been fast and significant. I can't thank them enough for helping me, giving me the positive mindset to trust that it does work. I never anticipated such a change and it has made everything feel like it is physically possible again. Be proud Physiotherapy team, you are amazing.
Visited Physiotherapy on November 2022
Review titled Leicester Royal Infirmary
Replied on 30 November 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Generally Good, Until Admin get involved
Rated 3 stars out of 5
by Kev B - Posted on 04 November 2022
Spoke to main reception, given number for department required. Got through and left a message on Monday and told would get a call back, Friday 1600, no call. Had called back earlier today, listened to recorded message, told to leave message then system hangs up, did this 3 times. Not good when patient is in pain and treatment not working :-(
Visited Rheumatology on November 2022
Review titled Leicester Royal Infirmary
Replied on 17 November 2022
Dear Kev, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled call system is shocking
Rated 1 star out of 5
by amy skinner - Posted on 16 November 2022
tried to call ent on the direct contact number given to me to get an emergency appointment for my son first started off saying that the user was busy then started ringing then went back to being user busy (how could the user be busy when no one answered the phone and i had tried to call through 50 times previous) then went back to ringing through then again went back to user busy!!! either they cant be bothered to do there job and answer calls or they ae just being lazy either way not a very good service. just to add i have called 128 times since 1:23pm on wednesday 16th november 2022 and still trying this is a disgrace!!!!
Visited Ear, Nose & Throat on November 2022
Review titled Leicester Royal Infirmary
Replied on 17 November 2022
Dear Amy, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust