Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Keep delaying
Rated 3 stars out of 5
by Anonymous - Posted on 16 March 2023
Been really struggling with colitis, had the camera last year , they couldn’t complete as too inflamed was prescribed steroids there and then . Since then been doctors every 2 weeks . Always flaring up . Telephone app with consultant has been moved back 3 times . Ibs support team are always unavailable.
Visited Gastrointestinal and Liver services on October 2022
Review titled Leicester Royal Infirmary
Replied on 03 April 2023
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled 5 Stats
Rated 5 stars out of 5
by GARY - Posted on 07 November 2022
Went to sau then got amited to ward 16 were I stayed for three nights and had my operation. All the staff was out of this world . nothing was to much trouble. And the doctor was very good .he explained everything to me. This is not the first time I have been in this hospital . All I can say I have never had a bad experience in this hospital. Well done to you all .
Visited General Surgery on October 2022
Review titled Leicester Royal Infirmary
Replied on 17 November 2022
Dear Gary, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Very efficient and friendly
Rated 5 stars out of 5
by Robert Heighton - Posted on 23 September 2022
I attended Ophthalmology for a glaucoma test, and was dealt with very quickly, but efficiently. All the staff were friendly and helpful, which made the experience enjoyable. Everything was explained clearly at each stage, which included three tests, with plenty of opportunity to ask questions. Very pleased with the way the whole process was handled.
Visited Ophthalmology on September 2022
Review titled Leicester Royal Infirmary
Replied on 28 September 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Great service and friendly staff
Rated 5 stars out of 5
by Mr. S Fifield - Posted on 07 September 2022
I was sent to A&E after my doctors practice diagnosed very high blood pressure. I was quickly checked in and did not have to wait long before a nurse checked me over. I was then seen by someone who reviewed my symtoms and said that I would have some blood tests and an ECG. Within a short time I had my ECG carried out by two very pleasant trainee nurses and then my blood tests. I was also given a Covid test. I was then seen by a very pleasant junior doctor who thoroughly checked me over and discussed any possible symtoms I might have. After assuring me that my blood pressure was a lot lower than initially stated at my surgery and that he could not find any reasonable cause, but I would have to wait for the blood tests to come back (approx 2 to 3 hours) The results all came back normal, but he advised me to have my medication checked by my surgery. All in all, I cannot fault my treatment and the pleasant staff that I met, considering the amout of hours and pressure they are under. Thank you
Visited Accident and emergency services on September 2022
Review titled Leicester Royal Infirmary
Replied on 21 September 2022
Dear Mr Fifield, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Recent visit
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2022
After suffering a deep cut on my leg I can only give praise for the staff in a and e and the injuries unit. Everyone worked hard to make me as comfortable as possible and kept me informed the whole of the time. However a shortage of porters did result in a delay going and returning from the xray department.
Visited Accident and emergency services on September 2022
Review titled Leicester Royal Infirmary
Replied on 28 September 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Please answer the phone 0116 204 7984
Rated 1 star out of 5
by Elizabeth McElroy - Posted on 26 October 2022
Phoned daily on 01162047984 since September as asked but the phone is never answered, just rings and rings and then cuts out.I need an urgent appointment to get the treatment I am told I need. How can I rate the hospital when I cannot make an urgent appointment.
Visited Endocrinology and Metabolic Medicine on September 2022
Review titled Leicester Royal Infirmary
Replied on 17 November 2022
Dear Elizabeth, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Prompt and efficient treatment of a painful condition
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2022
I attended LRI A&E at 05.16 on 1st September because I was unable to pass water and was extremely uncomfortable. I received prompt and efficient treatment and with a catheter fitted I had been 'relieved' (literally!) of my condition before 06.00. I remained in the department for a further six hours until I was discharged just after 12.00, having had a blood test and other observations and two visits from one of the junior doctors. I am grateful to all concerned for their care and attention.
Visited Accident and emergency services on September 2022
Review titled Leicester Royal Infirmary
Replied on 21 September 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled grateful to staff in the GP Assessment Unit
by Somethinggood - Posted on 16 August 2022
My daughter attended the GP Assessment Unit (GPAU) at Leicester royal. We knew there would be a wait, but the treatment my daughter received was superb. The doctor who examined her was thorough and professional. He persisted in tests an x-rays and even a CT scan until he discovered she had CAP. Then he gave us the antibiotics she needed. I am so grateful to him and the staff and nurses who were part of her care. Well done all of you.
Visited August 2022
Provided by Care opinion
Review titled Leicester Royal Infirmary
Replied on 16 August 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Amazing staff and department
Rated 5 stars out of 5
by Mum247 - Posted on 21 August 2022
My son had a fracture and the staff in the paediatric dept are just amazing it’s so lovely having amazing dr’s & nurses who genuinely show care and love! Having a dedicated paediatrics a&e is amazing too! The whole experience reminded me how lucky we are to have the NHS especially when the staff are as fabulous as we encountered today!
Visited Accident and emergency services on August 2022
Review titled Leicester Royal Infirmary
Replied on 21 September 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled The service as always is awful.
Rated 1 star out of 5
by Anonymous - Posted on 28 August 2022
This hospital seem to have no regard for elderly patients with dementia. This is my second experience and whilst we got into the department from the ambulance quickly once inside the hospital so far we have waited 9 hours to see a doctor and as next of kin with her knowone has told me when or what is going on. She is so confused and distressed. Just the worst experience.
Visited Accident and emergency services on August 2022
Review titled Leicester Royal Infirmary
Replied on 21 September 2022
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust