Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Leicester Royal Infirmary.
Reviews
-
Review titled Appalling communication
Rated 1 star out of 5
by Rachel - Posted on 03 May 2024
My mum is currently in LRI following emergency surgery for a perforated bowel 9 days ago. Communication since surgery has been appalling. The surgery was high risk and the Doctors were supposed to call when she was out of theatre with an update - we received nothing we had to ring around trying to find out if she was out of surgery and eventually found her in ITU. We have asked numerous times since to speak to a doctor to discuss the surgery and prognosis, and have been promised a call but have not received one. 5 days after the operation an ITU nurse finally told us what had happened in surgery but she had to caveat she was not a doctor. They have not kept us up to date with results from CT scans, X-rays etc. As ward rounds are out of visiting hours we are unable to be there when there is a doctor around. Mum has memory issues and is being tested for dementia so cannot tell us herself what has been said. Despite filling out 2/3 contact forms and a getting to know you form where we requested to be kept updated we have had no communication.
Visited Gastrointestinal and Liver services on May 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Terrible - Poor communication
Rated 1 star out of 5
by Shabnam Tayaballi - Posted on 22 April 2024
Appalling service from the staff at LRI - My father has been passed around like a yo-yo and to date his problem has not been resolved. No update from the hospital when he gets moved around & despite asking for call backs from the DRs - Nothing Terrible communication all round.
Visited Don't know on April 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Exemplary care
Rated 5 stars out of 5
by Sue - Posted on 23 April 2024
The care I received at A & E (and subsequently the stroke unit assessment bay) was efficient, professional and caring at all times. Thank you very much to all the staff who saw me through a difficult 24 hours.
Visited Accident and emergency services on April 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: UHL Recognition Awards (leicestershospitals.nhs.uk) We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
-
Review titled Highly professional and kind
Rated 5 stars out of 5
by David Hill - Posted on 10 April 2024
The surgeon was highly skilled careful and thoughtful. The nursing staff , funny, numerous and very kind. The reception , highly efficient and better than anything I could have expected. I had wondered about paying privately for this treatment. I’m so pleased a member of the medical team dissuaded me, as no private health care could have improved upon my care yesterday. I hope the team do receive this feed back. Morale can’t be great right now , they deserve all the praise and rewards they can get. A possibly difficult day, with so many positives. David Hill
Visited Dermatology on April 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: UHL Recognition Awards (leicestershospitals.nhs.uk) We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
-
Review titled Delay in gynaecologist appointment
Rated 2 stars out of 5
by Anonymous - Posted on 15 July 2024
I was referred to Leicester royal infirmary gynaecology in the month of January. At the time of referring, my GP informed me that it will take 22 weeks for me to get appointment. I was patiently waiting for the same.but now it's more than 22 weeks and in my NHS app it still says waiting time as 21 weeks. I am getting continuous menstrula bleeding from Nov 2023 till now and I have no idea why it is happening. I am so disappointed with NHS. Please take necessary actions to make my appointment at the earliest.
Visited Gynaecology on April 2024
Leicester Royal Infirmary has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2024
Today I has to visit the eye clinic for the first time the staff were all very welcoming and excellent at explaining what was happening and what they were doing for a very nervous patient. Thank you
Visited Ophthalmology on April 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
-
Review titled Brilliant Service
Rated 4 stars out of 5
by Gail - Posted on 23 April 2024
Attending floor 6 for an eye injection this morning, the practitioner was great at explaining, reassuring and administering the jab... with hardly any discomfort. Assisting staff went above and beyond with reassurance and made me feel relaxed and well looked after. Many thanks and great service. Much appreciated.
Visited Ophthalmology on April 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: UHL Recognition Awards (leicestershospitals.nhs.uk) We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
-
Review titled Good practice, room for improvement
Rated 4 stars out of 5
by Anonymous - Posted on 10 April 2024
After going to the hospital recently for my Ultrasound scan procedure. ( to hopefully rule out cervix cancan) we are told to go with a comfortable full bladder . Not so easy, now as a more mature client. Only to find when I got there there is two possible procedure to choose from . First requires the full bladder just like a baby type scan .Second one I was told they can get a clearer and more accurate picture of the cervix if they do this one by using a probe inside the cervix, however this meant then emptying the bladder. They explained they ask everyone to come with a full bladder, in order to offer you the choice or in case you do not want the more invasive one. All want to say is if they could please instead ask over the phone or email and send some details of both procedures , giving us a clear choice before we arrive. Because for me I believe this is a way forward and much more helpful. I would be so greatful. Please consider this in the further. Thank you for your service.
Visited Gynaecology on April 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Dear patient, Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Operation cancelled at the 11th hour.
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
I was due to have an operation a specific day, turned up to the appt, was checked in, and after waiting a period of 7 hours with no food or drink was told that there not enough beds to accommodate and the operation is cancelled. This is shocking. How our NHS has got to this state is beyond me, especially as we now have the highest tax burden in a cost of living crisis for 70 years.
Visited Ear, Nose & Throat on March 2024
Review titled Leicester Royal Infirmary
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Good Care
Rated 5 stars out of 5
by Debbie - Posted on 15 March 2024
My husband was treated in this unit for nearly 2weeks . All the staff from Professors,doctors, nurses ,healthcare assistants,catering staff and cleaners were kind,helpful and positive . He was eventually diagnosed and discharged .We will be going back for continuing care in the next few days . We are so grateful to everyone involved in his care .
Visited Infectious Diseases on March 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust