Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Ru-de ru-de ru_de
Rated 1 star out of 5
by Get them trained - Posted on 28 March 2024
So I am writing this, because the other rEVIEWS I’ve sent have not been replied to by the National Health Service stop your young Drs going on strike stop your nurse is going on strike retrain them how to be not rude to patients regardless of our diet they are give them training Give them breaks and get them back into the right status of pride that they had in the 70s and 80s when they were wearing their uniforms don’t bother answering me because I know you’re rude there is nothing you can say because you’ll come back with your shortstaffed. I want a doctor that speaks English not with a foreign accent the same way as somebody who wants a Hindu doctor can have that I’m fed up with saying pardon every time a consult or a doctor speaks to me because I can’t make out the accent. I want English speaking doctor with English accent, the same way Hindu want Hindu speaking doctor with Hindu accent language, not a problem, but for me, I want to be able to understand what the doctor saying Understand, bring back the uniform and I don’t mean these silly trousers proper uniform with the capes and hats. Make them look smart give them a pride is much more important than any money
Visited Don't know on March 2024
Review titled Leicester Royal Infirmary
Replied on 08 April 2024
Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Helpful
Rated 5 stars out of 5
by Tina Leslie - Posted on 12 March 2024
I have been waiting for help/advice for 18 months to no avail. But all it needed was some clear understandable advice and i was also given one a day painkillers which has finally given me back some quality of life and much needed sleep!! Thank you!
Visited Rheumatology on March 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great doctors
Rated 5 stars out of 5
by Lisa Armstrong - Posted on 13 March 2024
I took my son to an appointment. The doctor was so good with him. He called a more senior doctor in for a second opinion who was also really nice and informative. They were also running on time.
Visited Dermatology on March 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Rude sonographer
Rated 3 stars out of 5
by Anonymous - Posted on 11 March 2024
Had experience with this sonographer twice, and left really upset by her rudeness both times. Full of attitute and extremelly rude!
Visited Gynaecology on March 2024
Review titled Leicester Royal Infirmary
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Awful experience
Rated 1 star out of 5
by Ryan - Posted on 06 March 2024
Our gp referred us for urgent bloods. Went at 9am into the blood room and they said it had to be pre booked appointment as we were told it’s “all about money “ we called and were then told it can’t be same day even though the room was empty and it was urgent Refferal. We went back to our gp who wrote a letter for us with all details and reasoning and told us to go back to a+e. It was 4 hours before we were even assessed and sent to have bloods taken then a further 4 hours to actually have it taken and we are still waiting another 4 hours later for our results. Everyone around us has been waiting 8-12+ hours, one lady fainted, there wasn’t enough seats for the stagnant waiting room and all 3 vending machines broken. Staff communication was poor, we were not kept in touch, staff came out and said people’s names but was too quiet and often missed. Staff were repeating names of people already being treated and when I asked questions she seemed blunt/ rude saying it’s been 11.5 hours as if that is any better than 12 ? Overall awful experience, spent most of my time looking at private insurance, if I can avoid coming back I will at all cost
Visited Accident and emergency services on March 2024
Review titled Leicester Royal Infirmary
Replied on 08 April 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Well looked after
Rated 5 stars out of 5
by DOMINIC - Posted on 15 March 2024
I was admitted to the hospital on 11/03/24 with appendicitis. From that moment until my discharge on 14/03/24 all of the staff at the hospital took such good care of me. I am so grateful to them all.
Visited Emergency Abdominal Surgery on March 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled NHS staff
Rated 5 stars out of 5
by Mick Leeson - Posted on 03 February 2024
I had my operation yesterday on the day ward and I can’t praise all the staff enough from being booked in to being booked out to go home right from the start every thing was extremely professional and I was explained what was going to happen to from the nurseing staff and the doctors and surgeons that did the operation putting me at ease thanks to everyone 👍
Visited General Surgery on February 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled The staff on Ward 14 are a credit to this hospital
Rated 5 stars out of 5
by Hannah - Posted on 09 February 2024
During our stay on Ward 14, with our poorly 3 month old, the staff could not do enough. Despite clearly being incredibly busy, they always greeted us with a smile, took the time to get to know our daughter and explained everything that was going on. Whenever we needed advice or support, someone was always available.
Visited Children's & Adolescent Services on February 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Broken NHS
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
My son has been waiting for a follow up appoint for over 2 years. He is rapidly losing his sight after a diagnosis of retinitis pigmentosa. Each time we are told the waiting list is very long. No one in dept answers the phone regardless of when you ring. After 10mins ringing and being “1st in the queue” my most recent call was terminated. Totally, totally deflated by our broken NHS that has let a young boy down and consigned him to lose his sight. Gutted., totally gutted.
Visited Ophthalmology on January 2024
Review titled Leicester Royal Infirmary
Replied on 16 February 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Thank you
Rated 5 stars out of 5
by Sue Grant - Posted on 17 February 2024
On January 10th I was admitted to LRI for plastic surgery following a biopsy that proved positive for melanoma. As I had only recently started having panic attacks and very high BP, I was extremely nervous. From the minute of my arrival to the point of discharge I was treated with utmost care and professional attention. The receptionist for theatre admissions had about thirty patients waiting and each of us was treated calmly and efficiently, as if we were the only person that mattered at that moment. From then on the nurses admitting me, the surgeon, the anaethetist and his assistant could not have been more caring and kind. The nurses on the recovery and discharge wards continued this exceptional role of care and attention. I short, I was tremendously greatful for the care I received that day, which was one of the most traumatic experiences of my life, but made so much easier by the professional care of every member of the team. I could not fault anyone at any point. This week I was given the good news that I am now cancer free and need no further treatment and I was able to thank my consultant in person, but I would like this extended to the whole team. I do thank you all. Sue Grant.
Visited Plastic surgery on January 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust