Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Highly recommend
Rated 5 stars out of 5
by Tom Montgomery - Posted on 02 June 2024
I was highly impressed with my visit to Leicester Royal Infirmary. Arriving at 2 pm, I went through triage, x-rays, and received a diagnosis within three hours, with a practitioner with initials Lg. handling the diagnosis and displaying excellent bedside manner. After tearing my Acl, I had many questions about recovery, and she patiently explained everything thoroughly. I am very grateful for the entire team's help, especially Lg, on Saturday 2 June.
Visited Accident and emergency services on May 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Friendly caring team and efficient diagnosis and treatment
Rated 5 stars out of 5
by Suzanne Wall - Posted on 04 May 2024
Sent to Eye Casualty yesterday by my GP. Everyone I met was friendly, clear and helpful. The nurse who examined my eye was kind, gentle and reassuring, gaining a second opinion before full diagnosis. I left 2 hours later, feeling cared for. To receive a follow -up appointment this morning for a week's time was an added boost and conveyed thoroughness of practice. Credit and thanks for excellent standards of care and treatment.
Visited Accident and emergency services on May 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2024
I received excellent care from every member of staff involved in my visit to eye casualty. Efficient and caring approach by administrator, nursing assistant, nurse, imaging staff and doctor. Thank you.
Visited Ophthalmology on May 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2024
I had to attend the endocrinology dept today for tests, I was there for about 6 hours The staff were incredible. Kind, informative and just lovely.
Visited Endocrinology and Metabolic Medicine on May 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Thank you for such excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2024
My husband (nearly 76 years old) was advised by Loughborough Walk-in Centre to attend LRI for heart checks and arrived at 9pm Thursday 2nd May. His condition was not acute, although needed this to be confirmed because of his current health problems. The A & E department was packed and the flow of patients thoroughout the night was relentless. My husband had all the necessary tests and we eventually got home at 5am on Friday morning, reassured that my husband's heart was not in failure. I am writing to thank and praise all the staff concerned who were doing an amazing job and never stopped all night. They were kind, caring and efficient giving us the time and explaining each procedure. Thank you all at the LRI emergency department.
Visited Accident and emergency services on May 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Appalling communication
Rated 1 star out of 5
by Rachel - Posted on 03 May 2024
My mum is currently in LRI following emergency surgery for a perforated bowel 9 days ago. Communication since surgery has been appalling. The surgery was high risk and the Doctors were supposed to call when she was out of theatre with an update - we received nothing we had to ring around trying to find out if she was out of surgery and eventually found her in ITU. We have asked numerous times since to speak to a doctor to discuss the surgery and prognosis, and have been promised a call but have not received one. 5 days after the operation an ITU nurse finally told us what had happened in surgery but she had to caveat she was not a doctor. They have not kept us up to date with results from CT scans, X-rays etc. As ward rounds are out of visiting hours we are unable to be there when there is a doctor around. Mum has memory issues and is being tested for dementia so cannot tell us herself what has been said. Despite filling out 2/3 contact forms and a getting to know you form where we requested to be kept updated we have had no communication.
Visited Gastrointestinal and Liver services on May 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Terrible - Poor communication
Rated 1 star out of 5
by Shabnam Tayaballi - Posted on 22 April 2024
Appalling service from the staff at LRI - My father has been passed around like a yo-yo and to date his problem has not been resolved. No update from the hospital when he gets moved around & despite asking for call backs from the DRs - Nothing Terrible communication all round.
Visited Don't know on April 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Exemplary care
Rated 5 stars out of 5
by Sue - Posted on 23 April 2024
The care I received at A & E (and subsequently the stroke unit assessment bay) was efficient, professional and caring at all times. Thank you very much to all the staff who saw me through a difficult 24 hours.
Visited Accident and emergency services on April 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: UHL Recognition Awards (leicestershospitals.nhs.uk) We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Highly professional and kind
Rated 5 stars out of 5
by David Hill - Posted on 10 April 2024
The surgeon was highly skilled careful and thoughtful. The nursing staff , funny, numerous and very kind. The reception , highly efficient and better than anything I could have expected. I had wondered about paying privately for this treatment. I’m so pleased a member of the medical team dissuaded me, as no private health care could have improved upon my care yesterday. I hope the team do receive this feed back. Morale can’t be great right now , they deserve all the praise and rewards they can get. A possibly difficult day, with so many positives. David Hill
Visited Dermatology on April 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: UHL Recognition Awards (leicestershospitals.nhs.uk) We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Delay in gynaecologist appointment
Rated 2 stars out of 5
by Anonymous - Posted on 15 July 2024
I was referred to Leicester royal infirmary gynaecology in the month of January. At the time of referring, my GP informed me that it will take 22 weeks for me to get appointment. I was patiently waiting for the same.but now it's more than 22 weeks and in my NHS app it still says waiting time as 21 weeks. I am getting continuous menstrula bleeding from Nov 2023 till now and I have no idea why it is happening. I am so disappointed with NHS. Please take necessary actions to make my appointment at the earliest.
Visited Gynaecology on April 2024
Review titled Leicester Royal Infirmary
Replied on 19 August 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust