Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled AnE Visit
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
My visit was extremely long buy I have no complaints regarding it. The staff every single one were kind caring and thorough. People should be prepared to wait to receive the care they came for in a system that is overwhelmed and the staff do amazingly well to continue providing such wonderful care. So grateful for our NHS
Visited Accident and emergency services on August 2024
Review titled Leighton Hospital
Replied on 16 September 2024
Dear patient, Thank you for the lovely feedback which has been shared with staff, compliments are always lovely to share with the team and we appreciate the time taken to provide this feedback. Kind regards, Lead Nurse Manager Emergency Department
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Review titled Endoscopy experience
Rated 4 stars out of 5
by Lauren - Posted on 25 August 2024
My name is Lauren Seton I was recently committed to later hospital to help an undeska Bay and the treatments and it was very long day for all the stuff on duty that day were very helpful and my mum they were very plight with their one ever be needed them they help me and my mom to care for me they were very helpful and consider it to both of us if we needed anything they were very helpful and willing to assist they helped me transfer from the bed to the commode and willing to help with anything that we need to help us okay assisted me with the hoist I am a wheel tell you I felt very comfortable showed enthusiasm throughout the day and a very hot stressful experience as the actual weight most of the day for the treatment we don't me and my mom a very grateful to all the stuff on shift that day that helped us transfer and get through the the stressful day we were very tired at the end of it so we would like to say you thank you for all the support and effort made that day to all the stuff on on duty that day we will be sure that if that we needed anything they will try and assist us which made the experience easier to me and mom as it was a very stressful and hard day for us to both cope with as an industrated is very uncomfortable and stressful waiting for the industropy we are very thankful ungrateful that the stuff were very understanding of what was needed that day and that they will will encount I'm definitely put situations they would do their best to resolve these problems and format people later thank you all help and this given as a patient and a patient's parents are very good thank you and for that what recommend this department unreal people that they were willing to help a very hot sticky one day for it on so you put these they put us at lowest points during the day cancel the positives in the methods which helps get through the day
Visited Ear, Nose & Throat on July 2024
Review titled Leighton Hospital
Replied on 23 September 2024
Dear Lauren, Thank you so much for your lovely comment. It's nice to know that both you and your Mum felt looked after and cared for. I have sent your comment onto the team who were involved with your care. I'm sure they will be very grateful. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Thanks for all
Rated 5 stars out of 5
by Rodrigo Marcos de Castro - Posted on 11 June 2024
They save my life. Ward 28 did incredible work. All staff amazing. Ward, rooms and toilets clean. As a tip, attention with kind of food and diet to provide for each patient, I almost got wrong dietary. The taste of food very nice! On toilets sometimes I couldn't reach the tissue. I'm my general opinion, amazing. Was very comfortable about the pain and medicine to take. All staff double check the medicines. Thanks again.
Visited Gastrointestinal and Liver services on June 2024
Review titled Leighton Hospital
Replied on 11 June 2024
Dear Rodrigo, Thank you for taking the time to feedback on your stay on ward 28. I will discuss with the staff about them being aware of the dietary requirements for each specific patient. Kind regards, Samantha Davey Ward 28 Ward Manager
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Review titled Breast Screening Service
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
Attending for a mammogram is never the most enjoyable of events but the staff of the Breast Care Unit at Leighton Hospital are lovely. They are welcoming, professional and do everything with a smile. Everything was explained fully and I was treated with the upmost dignity. I would encourage everyone to attend for their screening appointments, the team will put you at ease and guide you through the whole process. Thank you
Visited Breast cancer services on June 2024
Review titled Leighton Hospital
Replied on 17 June 2024
Dear patient, Thank you for your time writing such kind feedback, we really appreciate it. Patient care and satisfaction is always our main priority so it is wonderful to hear that your experience was a pleasant one. Kind regards The Breast Care Unit
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Review titled Son with sunburn
Rated 5 stars out of 5
by Donna Louise Roberts - Posted on 27 June 2024
My son was in a lot of pain with sunburn, we had tried everything but was unable to relieve his pain. I was embarrassed at having to attend emergency department with my adult son with sunburn but the triage nurse and the out of hours GP Dr chapple were both so caring and professional. Gave him stronger analgesia and got his pain settled. Very grateful to them all.
Visited Urgent care centre on June 2024
Review titled Leighton Hospital
Replied on 01 July 2024
Dear Donna, Thank you for taking the time to post your positive feedback. This is much appreciated and has been shared with the nursing team and GP to record in her portfolio. We hope your son is feeling more comfortable and makes a fully recovery. Kind regards, Clare Sandelands Service Manager Urgent Care Centre
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Review titled Great service
Rated 5 stars out of 5
by Jean shenton - Posted on 01 June 2024
Thank you to all the staff in a&e also x Ray &ambulance service very kind&considerate to my husband after having a fall very compassionate and love the jobs they do our deepest thanks the shentons
Visited Accident and emergency services on May 2024
Review titled Leighton Hospital
Replied on 11 June 2024
Dear Jean, Thankyou for your lovely feedback. I have sent your comment onto the relevant departments for them to share with their teams. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Eye surgery
Rated 5 stars out of 5
by keith stokes - Posted on 16 May 2024
Nurses and Surgeons were just fabulous. Cannot express my gratitude enough. All the staff were helpful .
Visited Ophthalmology on May 2024
Review titled Leighton Hospital
Replied on 20 May 2024
Dear Keith, We are extremely pleased you had a positive experience within ophthalmology . We strive to ensure all patients experiences are like yours. We thank you for taking the time in writing this review. Kind regards, Nicky Mullin Eye Care Centre Manager
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Review titled Awful Customer Service
Rated 1 star out of 5
by Charles Butterworth - Posted on 10 May 2024
I turned up for a gynaecology appointment which should have gone ahead at 10am. Turning up 15 minutes early, I expected to be out of the appointment by 11am. After waiting 90 mins, I was told I was late when I stated to the reception that I’d waited over an hour and a half already (other people turned up and were seen to after 5mins). It’s now been over 2 hours and I’ve been told to sit and wait numerous times. I didn’t realise a hospital appointment meant taking a full day out from work these days. Rude staff and poor communication. Do better.
Visited Gynaecology on May 2024
Review titled Leighton Hospital
Replied on 20 May 2024
Dear Charles, I think there was a lack of communication between reception and the nursing team. You had not been booked in on PCS so unfortunately the nursing team were not aware of you attending your appointment. We apologise for the delay. Kind regards, Michaela Onolfo Gynaecology Outpatient Manager
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Review titled Treatment Centre
Rated 5 stars out of 5
by Amy - Posted on 04 May 2024
My son is 19 and had a scheduled operation, the staff in the recovery were amazing and the aftercare was really good, offering toast drinks constantly and were very friendly and professional and caring, it was greatly appreciated.
Visited Urology on May 2024
Review titled Leighton Hospital
Replied on 21 May 2024
Dear Amy, It is always nice to receive positive comments regarding our service we provide, this will be shared with all the team. Thank you for taking the time to share your thoughts. Kind regards, Amanda Kiernan Sister/Ward Manager Treatment Centre
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Review titled Answer the phone please.
Rated 4 stars out of 5
by Anonymous - Posted on 26 April 2024
Just a quick comment. Ward 15 refused to answer the phone numerous times in one day, even after the operator tried for me, so I was unable to get any update on my Mum who was a patient. I find this upsetting and inefficient.
Visited Don't know on April 2024
Review titled Leighton Hospital
Replied on 10 June 2024
Dear relative, We would like to apologise that the phone upon ward 15 was not answered in a timely manner, the staff do endeavour to answer the telephone as promptly as possible. Due to the high volume of calls received this unfortunately did not happen. Kind regards, Kate Williams DMEC Matron
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust