Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Professional and thorough
Rated 5 stars out of 5
by Jacqueline Adams - Posted on 08 April 2024
I had to attend casualty with my Mum on Sunday. I don't often leave a review but the service was so thorough and the staff so kind and professional I just wanted to say thank you.
Visited Accident and emergency services on April 2024
Review titled Leighton Hospital
Replied on 07 May 2024
Dear Jacqueline, Thank you for taking the time to provide this lovely compliment, I have ensured this has been shared with staff. Kind regards, Heather Summerfield Lead Nurse Manager Emergency Department
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Review titled Great care from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 13 April 2024
I had to visit A&E yesterday morning. From the ambulance men to every member of staff who helped me they were professional, calm and very kind. I just wanted to say thank you, they made a scary experience not so daunting.
Visited Accident and emergency services on April 2024
Review titled Leighton Hospital
Replied on 07 May 2024
Dear patient, Thank you for taking the time to provide this lovely feedback, this has been shared with the team. Kind Regards, Heather Summerfield Lead Nurse Manager Emergency Department
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Review titled A&E service
Rated 5 stars out of 5
by Geoffrey Stockton - Posted on 11 April 2024
Needed to go to A&E by ambulance on the 8\4\2024 it was very busy I was there for 11hours but didn’t mind I was well treated
Visited Accident and emergency services on April 2024
Review titled Leighton Hospital
Replied on 07 May 2024
Dear Geoffrey, Thank you for the positive feedback, I apologise about the waiting time, but it is lovely to hear that you were treated so well. Kind regards, Heather Summerfield Lead Nurse Manager Emergency Department
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Review titled Outstanding
Rated 5 stars out of 5
by Paul Hulme - Posted on 22 April 2024
I have been visiting Leighton Hospital for what for me, was a major operation (Gall bladder removal) for several months. I received outstanding attention from all the doctors, nurses, anaesthetists and all the other NHS staff who cared for me, and they really did care. They were not just going through the motions and doing a job which they were paid to do, because NHS staff are paid at a shamefully low level, they are not doing it for the money. I am really impressed by the way I was treated. Thank you Leighton Hospital.
Visited Don't know on April 2024
Review titled Leighton Hospital
Replied on 13 May 2024
Dear Paul, Thank you for your wonderful feedback. It's so nice to hear that you received outstanding attention from all the staff who cared for you. I have sent your comment onto The Treatment Centre, where it will be shared with the staff. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Rubbish hospital go elsewhere
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2024
My whole stay was horrible had to put up with rude nurses downstairs and a rude blonde woman upstairs none of them were helpful I might aswell been in prison they kept us there 3 weeks didn't want to let us go felt uneasy leaving my son in people like themselves care
Visited Maternity services on April 2024
Review titled Leighton Hospital
Replied on 27 August 2024
Dear patient, We apologise for your recent experience with us. If you wish to discuss your concerns further we would need some more information, please contact our Patient Advice and Complaints Team (PACT) with the relevant details. Please email patientadviceandcomplaints@mcht.nhs.uk or call 01270 612410. Thank you Kind regards, Sheree Welch Patient and Public Involvement Officer
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Review titled Excellent Service
Rated 5 stars out of 5
by Jean Taylor - Posted on 27 March 2024
Just had a cataract procedure this morning, made to feel comfortable in a very calm environment. The staff are amazing from pre med to finish. A very big thank you to everyone, I’ll see you in a few weeks for the other eye. Can’t thank you enough.
Visited Cataract Surgery on March 2024
Review titled Leighton Hospital
Replied on 02 April 2024
Dear Jean, Thankyou for your lovely feedback. I have sent your comment onto the Ophthalmology Department, where it will be shared with the team involved in your care. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Excellent care
Rated 5 stars out of 5
by Pamela Copeland - Posted on 01 March 2024
Attended A&E minors today after a fall while on a recent holiday. The service I received from start to finish was excellent. The consultant who looked after me was friendly, efficient and clearly explained treatment for my injury. ( Sorry I forgot his name) The whole visit took two hours... I'd expected to spend the day there! Thank you.
Visited Accident and emergency services on March 2024
Review titled Leighton Hospital
Replied on 18 March 2024
Dear Pamela, Thank you for taking the time to provide the positive feedback, I am pleased to hear you were seen quickly and that staff were friendly and efficient. Kind regards, Heather Summerfield Lead Nurse Manager Emergency Department.
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Review titled First class treatment
Rated 5 stars out of 5
by Christine Kimpton - Posted on 13 March 2024
Having had an operation on 30th September by an excellent surgeon I have received first class treatment for many months from all staff mainly the staff nurse and other nurses who treated my wound with the utmost care and attention. The staff nurse who treated me was always friendly and made me feel at ease at the same time being very professional. It’s been a long haul with the healing process but now coming to an end and it’s all down to the most caring staff nurse and other nurses who have treated me through these months. I can only show my appreciation by saying a very big thank you to the Orthopedic clinic and the brilliant staff who work in this department. Thank you
Visited Orthopaedics on March 2024
Review titled Leighton Hospital
Replied on 02 April 2024
Dear Christine, Thank you for your lovely feedback. It's nice to know you were very well looked after at the Orthopaedic Clinic, by all the staff there. I have forwarded your comment to the clinic, who I'm sure, will be very grateful. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Waiting time of 40 weeks plus
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2024
I was referred by my GP on 18 March 2024 the letter and NHS app both said don't progress until 25th March. Today 2 April I find out that although the NHS app says no triaged yet that is not the case. A consultant has looked at referral and decided without discussion with me that I'm not urgent and the waiting time will be at least 40 weeks. I was told by booking that you are still dealing with patients like me from August 23. How can this be any service whatsoever? I don't recall being allowed to with hold NI contributions when interest rates went to 18% in 70s.
Visited Gastrointestinal and Liver services on March 2024
Review titled Leighton Hospital
Replied on 07 May 2024
Dear patient, The wait time for routine first appointments in Gastroenterology are now at approximately 8 weeks so I apologise if the information you received was incorrect. Regarding the consultant triaging your referral as routine without consultation, this is standard practice and is based on the clinical detail in the initial referral from your GP. If you feel that your referral needs to be dealt with urgently, you would need to contact your GP so they can get in touch with the service to expedite the referral. We have been providing additional clinic capacity in gastroenterology over the past few months to bring down the waiting time for patients, as we understand how frustrating it is to have a long wait to be seen. Kind regards, Leila Griffiths Service Manager- DMEC
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Review titled Worse than awful
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
I attended A&E on the recommendation of NHS 111 after not being able to manage my pain with GP prescribed medication. I attended for severe back and abdominal pain with an idea of what the GP suspected the issue to be. My GP also said to go to A&E should my condition worsen as I am at risk of something rupturing. During triage I was asked what my pain was on a scale of 1 to 10 and I said 8. I did not feel like I was being listened to. I had my blood pressure done and was sent back to the waiting room. After 2 or so more hours of sitting on the hard chairs as well as standing whilst being bent double with the pain, I had to knock on the door and practically beg for pain relief with tears running down my face. Pain knocking on a 10 at this point. Not once was I asked if I was okay. A nurse came and administered oral morphine in the waiting room. This didn’t help so an hour later I asked to go home. I needed to be laying down not sat in chairs. I really felt like the staff didn’t care. Just because I wasn’t rolling around in the floor, it doesn’t mean that I’m not in severe pain. As I was leaving I saw two nurses who I’d spoken to on arrival. They could not believe that I was leaving without being seen given they knew how much pain I was in. If I ever need treatment again I would rather drive over an hour to Wythenshawe than be treated at Leighton hospital.
Visited Accident and emergency services on March 2024
Review titled Leighton Hospital
Replied on 02 April 2024
Dear patient, Thank you for your feedback. Please accept my apologies that you felt you were not listened to, on your arrival to the ED. There is a criteria that has to be met to be able to sit a patient back into the waiting room safely. However, I would expect pain control to be given as required and I'm sorry that this was not the case. We have recently made changes to our escalated staffing to support the waiting room with a qualified nurse in times of increased demand, and so I hope this offers some assurance that we take patient's feedback seriously. Kind regards, Kaylie Stone Matron - Emergency Department
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust