Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Waiting time too long
Rated 2 stars out of 5
by Aoi - Posted on 17 September 2024
I went to the yellow zone for an outpatient appointment. Told my doctor was gonna be 10 minutes late. Surely that was going to be okay, right? Of course not. Was sat there waiting for over an hour, and even then, the doc didn't show up. The appointment I had was meant to be short... it took them 20 minutes longer. Will definitely be switching hospitals.
Visited Don't know on September 2024
Lister Hospital has not yet replied.
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Review titled Amazing staff!
Rated 5 stars out of 5
by Nazaret Fernandes - Posted on 01 September 2024
We attended children’s A&E on 01/09/2024, we arrived at around 10:15pm and were discharged at around 12:15am. Our reason for visiting was that my son had cracked his head open. My son is an autistic, non verbal child who does not like to be touched. The staff working that night were absolutely amazing with him. They showed a great level of patience and gave him a lot of comfort whilst he was having his cut glued shut. I have visited lister hospital many times and for various different reasons but the staff that were working that night, went above and beyond massively!! Taking an autistic child into a&e is never easy but thanks to the staff I didn’t feel on edge or stressed at all throughout our entire visit. Thank you again to the amazing staff. I massively appreciate everything that they did.
Visited Accident and emergency services on September 2024
Lister Hospital has not yet replied.
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Review titled Appointment system (outpatients)
Rated 3 stars out of 5
by Anonymous - Posted on 02 September 2024
Couldn’t change appt online as suggested so had to call the number on the letter. Over 1 hour on hold then get told that I needed to call cardiology directly to change the appointment. The system is a joke.
Visited Don't know on September 2024
Lister Hospital has not yet replied.
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Review titled Superb Staff
Rated 4 stars out of 5
by Helen - Posted on 16 September 2024
Thank you to AMU and Straithmore Ward staff who were so caring, kind and diligent in looking after my father. We could not fault the support, patience and understanding my dad received and we are so grateful for your professionalism and expertise. While the NHS is under immense pressure, you were a wonderful example of this deeply caring profession. Thank you.
Visited Accident and emergency services on September 2024
Lister Hospital has not yet replied.
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2024
The Lister Hospital is in a dire state. On Tuesday, 10th September 2024, I experienced appalling service. After being urgently referred by my local GP to the eye clinic, I received a call from the receptionist, who informed me that no doctors were available to see me that day and that I could only have an appointment in two days. Despite stressing the urgency of my situation, the receptionist showed no concern and instead suggested I visit the urgent eye clinic, which is open until 7:30pm. Upon my arrival, I was told that the staff were all on lunch and wouldn’t be back until 1:30 pm—a detail the receptionist failed to mention. After waiting, I was eventually seen by a triage nurse who displayed no personality, sympathy, or care. The nurse conducted a brief assessment, including reading letters from a distance, taking my blood pressure, and an eye pressure test. I was then told that my subconjunctival hemorrhage was normal and advised to take paracetamol for the pain I was experiencing, along with a suggestion that I’m probably not resting enough. Since then, my condition has worryingly worsened, and today, my appointment was canceled because the doctor is off sick. My new appointment isn’t for another week! At no point did the nurse listen to my concerns or acknowledge the frequency of my symptoms. The entire experience left me feeling that the staff at Lister Hospital are completely indifferent and lack any compassion. This, unfortunately, reflects the current state of the NHS at Lister—utterly uninterested in helping those in need.
Visited Ophthalmology on September 2024
Lister Hospital has not yet replied.
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Review titled Very efficient and thorough
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
I cut the top of my head open so went to A&E and from the start to finish everything was very efficient and I was very well looked after. I would like to thank the team and say how much I appreciate their efforts
Visited Accident and emergency services on August 2024
Lister Hospital has not yet replied.
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Review titled Suggestion
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2024
I’ve received letters to appointments I no idea about. Can the letters include what the appointment is for. Tried to call to find out and have been number 32 in the queue for over an hour
Visited Children's & Adolescent Services on August 2024
Lister Hospital has not yet replied.
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Review titled SDEC (Same Day Emergency Care)
Rated 2 stars out of 5
by NHS key worker - Posted on 29 August 2024
The SDEC entrance at Strathmore Wing is open from 8am and closes 8pm everyday. I noticed this morning that it was 8:10am already and the entrance has not been opened. I attempted to knock a couple times and even made eye contact with one of the ward clerks there but pretending not to do anything about it and got completely ignored.Very unprofessional and rude. Considering I work in the NHS. Please work on this.
Visited Accident and emergency services on August 2024
Lister Hospital has not yet replied.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Annie - Posted on 09 August 2024
I went to the Lister for a procedure ..namely hip injections …& as I’ve never been in hospital b4 I was a little nervous .Right from the start the staff were so good so caring & completely put me at ease …NHS u shld be proud of the staff at the Lister Hospital
Visited Don't know on August 2024
Lister Hospital has not yet replied.
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Review titled Great service from all staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2024
Had a short stay in the gastro ward alongside AMU and SDEC. All the nurses are absolutely fabulous very kind, caring and supportive. The ward staff also do a wonderful job. The care at lister is amazing and cannot recommend the staff enough. Please keep up the great work - you make a huge difference in patient care just by doing a good job
Visited Don't know on August 2024
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust