Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Andrea Long - Posted on 13 December 2024
We brought my father into adult urgent care centre . We had battled with GPs all day. We were seen quickly and by kind caring nurses . Then the doctor (female GP specialist but can’t remember name) saw us and was thorough , sensible and gave us plenty of time. My mum and I attended as dad is very deaf and we had lots of questions. The doctor was excellent and we would like to say a massive thank you. X
Visited Accident and emergency services on December 2024
Lister Hospital has not yet replied.
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Review titled No doctors available
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2024
My daughter in law arrived at 9am this morning and it's now 1am the next day still not been treated no communication other than to be told " no doctors available as they are all burnt out
Visited Accident and emergency services on December 2024
Lister Hospital has not yet replied.
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Review titled Supportive and patient
Rated 5 stars out of 5
by Lea Prior - Posted on 03 December 2024
I have many underlying health conditions and extreme anxiety so the prospect of having a tooth extraction in theatre was very frightening. The team in the day care surgery were friendly, reassuring and extremely patient with me. They kept me informed, calm and treated me with the greatest respect. As a result I had the procedure without problems. I cannot thank them all enough, they made a very daunting prospect so much easier with their care and attention, thank you all so much.
Visited Dentistry and Orthodontics on December 2024
Lister Hospital has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2024
Left me in AMC/resus until 10 at night. Horrible service. Only one nurse was on the ward. Bless her heart... Stabbed needles in my arm and had to wait longer for medicine. I need to get home.
Visited Accident and emergency services on December 2024
Lister Hospital has not yet replied.
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Review titled Urgent Care Absolutely amazing!
Rated 5 stars out of 5
by Anita - Posted on 22 December 2024
We went to the urgent care treatment centre and all the stuff were lovely and got seen incredibly quickly and was in an out within the hour and the staff were willing to listen to any worries I had. Would thoroughly recommend to anyone
Visited Accident and emergency services on December 2024
Lister Hospital has not yet replied.
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Review titled Fantastic care
Rated 5 stars out of 5
by Sara Lawrence - Posted on 11 December 2024
I would like to say a very big thank you to all the staff in the Cardiac Suite. I arrived yesterday 3rd December for an Angiogram after a narrowed artery had shown up on a CT scan. The angiogram showed that a stent was needed as the artery was 95-99% blocked. This was fitted at the time. From the time I arrived to the time I left the level of care I received was exceptional. I was kept fully informed of everything that would happen and things that could or may happen. The nurses after the procedure were compationate, caring and went above and beyond with their level of care and concern. I felt safe and so well cared for throughout the whole day. Well done to everyone there yesterday you really are the magnificent team and I wanted to give you a big shout out. Thank you all so very much. You made my ordeal much easier to deal with through your level of care. 🥰 xxx
Visited Cardiology on December 2024
Lister Hospital has not yet replied.
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Review titled Great service from A and E
Rated 5 stars out of 5
by Roger G - Posted on 19 December 2024
Attended Lister A and E Saturday 14 Dec 2024. Very pleased with care received. I came away feeling much better.
Visited Accident and emergency services on December 2024
Lister Hospital has not yet replied.
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Review titled Non existent telephone appointment
Rated 1 star out of 5
by Raymond Hughes - Posted on 18 December 2024
Promised my telephone appointment would go ahead waited 3 hours still no phone call. This is the second oncology appointment that did not happen
Visited Don't know on December 2024
Lister Hospital has not yet replied.
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Review titled Disorganised pharmacy
Rated 4 stars out of 5
by Anonymous - Posted on 05 December 2024
Overall the care and the staff at Lister is brilliant. However, the pharmacy is an absolute mess. There is no system at all. Was handed a number and asked to come back in 40mins. When we returned, still waited for another 30mins for the screen to say that the prescription was ready. Then suddenly the screen shows 20+ prescriptions ready at the same time (from I70 - 195). Mad rush to queue. Then we notice people coming to the collection desk stating that their doctor had virtually sent their prescription and the pharmacist then leaves to find the prescription, absolutely delaying those in the queue. Furthermore, there is another counter open where the pharmacist is randomly calling out patients names, and some who came way after us, plus how are the people in the queue supposed to hear their name if they're queuing outside the waiting room? Ideally, there should be 4 counters for collection and patients need to be served in the order or their number. The seating area needs to be an open area with plenty of seats so patients do not need to queue and can just walk up to the counter when their number is called. We saw extremely old seniors, kids on crutches and patients in pain queuing. We spent 1.5hrs in queue waiting at the pharmacy, which was more than getting my scan and seeing a doctor. This should not be happening! Please make some serious process changes because the pharmacy is letting down the hospital.
Visited Pharmacy on December 2024
Lister Hospital has not yet replied.
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Review titled Good diagnosis
Rated 5 stars out of 5
by Gill Pledge - Posted on 04 November 2024
I’ve been seen three times in a/ein the last ten days and though the waiting was horrific, the care and attention I received from all the staff including the dr who I’m not allowed to name. ?? On duty Sunday 3 Nov He was outstanding in every way ,knowledge polite caring and finally finding a cause of pain. With many thanks to you all, from a retired qualified nurse.
Visited Accident and emergency services on November 2024
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust