Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Lister Hospital.
Reviews
-
Review titled Good diagnosis
Rated 5 stars out of 5
by Gill Pledge - Posted on 04 November 2024
I’ve been seen three times in a/ein the last ten days and though the waiting was horrific, the care and attention I received from all the staff including the dr who I’m not allowed to name. ?? On duty Sunday 3 Nov He was outstanding in every way ,knowledge polite caring and finally finding a cause of pain. With many thanks to you all, from a retired qualified nurse.
Visited Accident and emergency services on November 2024
Lister Hospital has not yet replied.
-
Review titled Disgraceful and appalling service at the pharmacy
by Barry - Posted on 25 October 2024
Without doubt, Lister Pharmacy has the worst run service that I have ever come across. Having been given a prescription, which I was told could not be used elsewhere, I was forced to go to the hospital pharmacy. What an appallingly disgraceful and badly managed experience. I joined the queue to hand in my prescription and was eventually given a ticket “Number 86” and was told it would be around 30 to 40 minutes, so I sat down and waited. Beside me were two ladies, one with No.27, and the other with No.47. I asked No.47 how long she had been waiting and she said it was over 2 hours. I suggested that she should inquire at the desk. There, she was told that it was still "In Progress”!! Eventually after 2hrs 35mins her number came up on the screen, but she was then told they couldn't find it. Numbers kept flashing on the screen and were now showing numbers of 120 or more were ready for collection. Eventually, after 2hrs 10mins my number came up as "Completed", and I then had to join another queue which stretched outside, and it took over 15 mins to reach the front. Having handed in my ticket, the member of staff walked up and down the rows of dispensing staff, lifting up trays and sorting through paperwork, without success. He returned to say he was looking for it and disappeared. After a few minutes another staff member asked if she could help. I suggested that she should find the person who had my ticket or better still find my medication. She too spent ages looking for him, and then walked up and down searching before she also disappeared. I was then asked by a third person, and having explained the situation, he too set off and walked up and down searching in trays. This whole disgusting performance had become a complete farce. Believe me I was not the only one being treated in this disgusting show of total incompetence. I eventually received my prescription. This whole disgraceful fiasco had taken well over two and a half hours. I noticed that there were several signs stating that abuse to staff was not tolerated, and I can well see the necessity and reason for this. I can understand that there are times when it is really busy, but although the numbering system and display board seem efficient and the dispensing staff seem to do their job, thereafter the system completely falls apart. There were four members of staff walking up and down the lines of dispensing staff searching for completed prescriptions by sorting through piles of trays and boxes. To me this was caused by total bad management that would allow such complete and utter chaos, and the manager involved should be thoroughly ashamed of themselves.....or perhaps they couldn't care less.
Visited Pharmacy on October 2024
Lister Hospital has not yet replied.
-
Review titled Totally incredible
Rated 5 stars out of 5
by Rev Nash Tear - Posted on 13 October 2024
Had an accident at stevenage railway station as I was trying to change trains to get home. Taken to Lister Hospital. From the start, every single member of staff I met were completely dedicated to the patients. This starts right from the cleaners, porters up through all the different positions within the hospital, the nurses, doctors, they are incredible people who do not get enough recognition for their sheer dedication and determination. I was blessed to be brought to such a hospital as this and have requested, I continue my treatment there until recovery no matter the distance because I trust them completely with my life. To say the words thank you to them all, they certainly are Not! enough. I certainly will make the trip back to continue treatment there and to keep reminding them of just how wonderful they all are.
Visited Orthopaedics on October 2024
Lister Hospital has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Helen M - Posted on 31 October 2024
We visited the urgent eye care unit today after a referral from my son's optician appointment. We had an appointment time but were seen before it by a triage nurse, the team who took photos of my son's eye and the doctor. In all, these three parts took less than an hour. I am so impressed. Each team made my son (aged 6) feel calm and explained everything to me clearly. I've never had a bad experience here on the few occasions I've visited different departments. Thank you to everyone for looking after my son today.
Visited Don't know on October 2024
Lister Hospital has not yet replied.
-
Review titled Waiting time too long
Rated 2 stars out of 5
by Aoi - Posted on 17 September 2024
I went to the yellow zone for an outpatient appointment. Told my doctor was gonna be 10 minutes late. Surely that was going to be okay, right? Of course not. Was sat there waiting for over an hour, and even then, the doc didn't show up. The appointment I had was meant to be short... it took them 20 minutes longer. Will definitely be switching hospitals.
Visited Don't know on September 2024
Lister Hospital has not yet replied.
-
Review titled Amazing staff!
Rated 5 stars out of 5
by Nazaret Fernandes - Posted on 01 September 2024
We attended children’s A&E on 01/09/2024, we arrived at around 10:15pm and were discharged at around 12:15am. Our reason for visiting was that my son had cracked his head open. My son is an autistic, non verbal child who does not like to be touched. The staff working that night were absolutely amazing with him. They showed a great level of patience and gave him a lot of comfort whilst he was having his cut glued shut. I have visited lister hospital many times and for various different reasons but the staff that were working that night, went above and beyond massively!! Taking an autistic child into a&e is never easy but thanks to the staff I didn’t feel on edge or stressed at all throughout our entire visit. Thank you again to the amazing staff. I massively appreciate everything that they did.
Visited Accident and emergency services on September 2024
Lister Hospital has not yet replied.
-
Review titled Caring Staff
Rated 3 stars out of 5
by Angela Hounsell - Posted on 19 September 2024
Just wanted to thank staff in the Bancroft Clinic yesterday for being so very, kind, gentle and patient with my mum during a hysteroscopy. She has significant mobility issues and you really made, what could have been quite a traumatic experience for her, stress free and comfortable. Just wanted to thank you for your kindness and the great job you do. Thank you.
Visited Gynaecology on September 2024
Lister Hospital has not yet replied.
-
Review titled Appointment system (outpatients)
Rated 3 stars out of 5
by Anonymous - Posted on 02 September 2024
Couldn’t change appt online as suggested so had to call the number on the letter. Over 1 hour on hold then get told that I needed to call cardiology directly to change the appointment. The system is a joke.
Visited Don't know on September 2024
Lister Hospital has not yet replied.
-
Review titled Superb Staff
Rated 4 stars out of 5
by Helen - Posted on 16 September 2024
Thank you to AMU and Straithmore Ward staff who were so caring, kind and diligent in looking after my father. We could not fault the support, patience and understanding my dad received and we are so grateful for your professionalism and expertise. While the NHS is under immense pressure, you were a wonderful example of this deeply caring profession. Thank you.
Visited Accident and emergency services on September 2024
Lister Hospital has not yet replied.
-
Review titled Lack of common sense
Rated 5 stars out of 5
by Bruce Morton - Posted on 14 November 2024
I was scheduled for an appointment on a Friday in September but responded on the web-site that I was on holiday. An appointment was the booked for the following Monday! I again responded on the web-site that I was on holiday. I was then offered an appointment on 15th November, about 2 months later.
Visited Ear, Nose & Throat on September 2024
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust