Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2024
The Lister Hospital is in a dire state. On Tuesday, 10th September 2024, I experienced appalling service. After being urgently referred by my local GP to the eye clinic, I received a call from the receptionist, who informed me that no doctors were available to see me that day and that I could only have an appointment in two days. Despite stressing the urgency of my situation, the receptionist showed no concern and instead suggested I visit the urgent eye clinic, which is open until 7:30pm. Upon my arrival, I was told that the staff were all on lunch and wouldn’t be back until 1:30 pm—a detail the receptionist failed to mention. After waiting, I was eventually seen by a triage nurse who displayed no personality, sympathy, or care. The nurse conducted a brief assessment, including reading letters from a distance, taking my blood pressure, and an eye pressure test. I was then told that my subconjunctival hemorrhage was normal and advised to take paracetamol for the pain I was experiencing, along with a suggestion that I’m probably not resting enough. Since then, my condition has worryingly worsened, and today, my appointment was canceled because the doctor is off sick. My new appointment isn’t for another week! At no point did the nurse listen to my concerns or acknowledge the frequency of my symptoms. The entire experience left me feeling that the staff at Lister Hospital are completely indifferent and lack any compassion. This, unfortunately, reflects the current state of the NHS at Lister—utterly uninterested in helping those in need.
Visited Ophthalmology on September 2024
Lister Hospital has not yet replied.
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Review titled Really needs to improve
Rated 3 stars out of 5
by Dominic Cox - Posted on 18 September 2024
I received a text message giving me a telephone appointment time of 13:00. I made arrangements so that I would be free to receive the call at the appointment time. The next day I got a letter telling me that if the appointment is in the afternoon I may be called between 1.30pm and 6.30pm. So I now have to make further arrangements to accommodate this. The letter states that I can change the appointment online at enherts-trdotnhsdotuk "and follow the link". No indication of which link. The only choice which seems relevant is 'Change or cancel my appointment' then 'E-Referral Service (Ers) for new appointments' but I need a booking reference number and a password or access code which I don't have. The other option - the Patient Hub - is not operational yet. (Ers would be in capitals, but that's not allowed!) So I tried calling the number given. That too gives the message that I can change my appointment online. Otherwise I'm twentieth in the the queue! Please can you make this easy to use; keep your information accurate, up-to-date and helpful instead of inaccurate and vague. Why when I type in wwwdottellusmoredotorgdotuk do I get a list of choices from Google, not a website for the url (url would be in capitals, but that's not allowed!)That? These services are aimed at people who are ill and really don't need any extra stress. Does anyone who sends out these letters actually try the urls to see that they perform as expected? (url would be in capitals, but that's not allowed!)
Visited Cardiology on September 2024
Lister Hospital has not yet replied.
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Review titled Contacting the Cardiology Department
Rated 3 stars out of 5
by Frank Bowron - Posted on 23 September 2024
The cardiology department is very good, but unfortunately, if you need to contact them, this is impossible. The phone system redirects you to another number - 01438284444 - but after half an hour in the queue they answer by saying you have to call Cardiology and cut you off.
Visited Cardiology on September 2024
Lister Hospital has not yet replied.
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Review titled Very efficient and thorough
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
I cut the top of my head open so went to A&E and from the start to finish everything was very efficient and I was very well looked after. I would like to thank the team and say how much I appreciate their efforts
Visited Accident and emergency services on August 2024
Lister Hospital has not yet replied.
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Review titled Suggestion
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2024
I’ve received letters to appointments I no idea about. Can the letters include what the appointment is for. Tried to call to find out and have been number 32 in the queue for over an hour
Visited Children's & Adolescent Services on August 2024
Lister Hospital has not yet replied.
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Review titled SDEC (Same Day Emergency Care)
Rated 2 stars out of 5
by NHS key worker - Posted on 29 August 2024
The SDEC entrance at Strathmore Wing is open from 8am and closes 8pm everyday. I noticed this morning that it was 8:10am already and the entrance has not been opened. I attempted to knock a couple times and even made eye contact with one of the ward clerks there but pretending not to do anything about it and got completely ignored.Very unprofessional and rude. Considering I work in the NHS. Please work on this.
Visited Accident and emergency services on August 2024
Lister Hospital has not yet replied.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Annie - Posted on 09 August 2024
I went to the Lister for a procedure ..namely hip injections …& as I’ve never been in hospital b4 I was a little nervous .Right from the start the staff were so good so caring & completely put me at ease …NHS u shld be proud of the staff at the Lister Hospital
Visited Don't know on August 2024
Lister Hospital has not yet replied.
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Review titled Great service from all staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2024
Had a short stay in the gastro ward alongside AMU and SDEC. All the nurses are absolutely fabulous very kind, caring and supportive. The ward staff also do a wonderful job. The care at lister is amazing and cannot recommend the staff enough. Please keep up the great work - you make a huge difference in patient care just by doing a good job
Visited Don't know on August 2024
Lister Hospital has not yet replied.
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Review titled Met with a smile. Minimum waiting. Perfect experience
Rated 5 stars out of 5
by Jackie - Posted on 06 August 2024
Level 4 appointment for small BCC on my ear on 5th August. Greeted by a smiling receptionist then shown to a comfortable chair and offered biscuits and a drink. After confirming details with a nurse the doctor discussed alternative treatment which eliminated a skin graft. Thank you. Procedure went well with very friendly caring staff and even given a sandwich afterwards. This is the standard of a private hospital. Much appreciated
Visited Plastic surgery on August 2024
Lister Hospital has not yet replied.
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Review titled Fantastic diabetes team
Rated 5 stars out of 5
by Alexandra - Posted on 09 August 2024
I came to see the lovely diabetic consultant yesterday and just wanted to say how impressed I am by the whole team.I have just been diagnosed and the whole team the diabetic nurses and consultant have been fantastic.I got an appointment quickly and the team are alway there for me if I need any help and have been there for me massively always making it clear if i need any help I can phone them or email them any time.
Visited Diabetic Medicine on August 2024
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust