Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled "Nil Point" for admin
Rated 4 stars out of 5
by Paul Williamson - Posted on 15 December 2023
My 12 October appointment, made by text only, was cancelled by phone a few days before. The alternative date offered was not acceptable. You would get back to me, you said. You didn't, so I contacted my helpful MacMillan point of contact on 1 December. An appointment for 14 December arrived, by text (from QE2), on 7 December. A paper confirmation letter, dated 6 December, arrived on 15 December, 1 day after the appointment. What's the point? If you can't get paperwork out on time, don't bother.
Visited Ear, Nose & Throat on December 2023
Lister Hospital has not yet replied.
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Review titled Excellent, professional and pleasant service
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2023
My sister, visiting from Scotland, had been poorly for 2 weeks with a truly dreadful hacking cough. This morning she was worse and 111 said we should go to A &E. The service, despite the department being very busy, was friendly, rapid and efficient. She saw a triage nurse, then a doctor, another nurse, had an xrays and bloods taken. In other words, a really thorough examination and help with breathing and then appropriate medication dispensed. Very helpful as by now it was 4pm on a Saturday. Our wonderful NHS at its very best. Thank you all at Lister.
Visited Accident and emergency services on December 2023
Lister Hospital has not yet replied.
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Review titled superb treatment
Rated 5 stars out of 5
by verna cant - Posted on 10 January 2024
My husband underwent kidney surgery on the 27th December 2023. We would like to thank the urology surgical team for the excellent treatment that he received. It was first class in every way. We would also like to thank the nursing staff who took good care of him post-surgery. Thankyou so much.
Visited Urology on December 2023
Lister Hospital has not yet replied.
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Review titled Kindness and consideration
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
The staff in the hysteroscopy unit were really welcoming, kind, friendly and also maintained patient dignity. I could not fault them in their care of me throughout the procedure and afterwards. However, the consultant expected me to have brought someone with me so that I had support for hearing the outcome of the investigation. I had come alone because that was what the letter had said I should do. The letters don't seem to have been reviewed/revised since the COVID restrictions were relaxed, which is unhelpful.
Visited Gynaecology on December 2023
Lister Hospital has not yet replied.
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Review titled Great service from start to finish
Rated 5 stars out of 5
by Samantha - Posted on 11 December 2023
My recent visit at the hysteroscopy clinic was first class. All the staff treated me with dignity and respect and most of all kindness. I can’t thank them enough. The NHS is working under some very challenging times and yet they remain professional and caring
Visited Gynaecology on December 2023
Lister Hospital has not yet replied.
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Review titled Incredible care and compassion
Rated 5 stars out of 5
by Max - Posted on 17 November 2023
Our grandfather was taken ill and admitted to resus via ambulance. Five relatives including me turned up to be with him shortly after he was admitted. Throughout the day, the nurses, doctors and hospital staff could not have been more considerate, caring, thoughtful and supportive, both for our grandfather and everyone around him. Over the course of 24 hours our grandfather deteriorated and passed away. The support and care that was shown for our grandfather, but also for us, was impossible to fault. Despite being incredibly busy and being rushed off their feet, staff always found time to answer our questions, address our concerns, and do all the small things that make the biggest difference when you're going through such a difficult time. A huge thank you to all the amazing staff in resus, the brilliant paramedics, and staff in the ward 6a (probably the wrong name - apologies) for their care, compassion, and patience when looking after my grandfather and family. You made one of the most difficult moments in our lives as easy as it could have been.
Visited Don't know on November 2023
Lister Hospital has not yet replied.
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Review titled Amazing care
Rated 5 stars out of 5
by Emelie - Posted on 21 November 2023
Attended A&E department on 19th November and later had surgery on Monday 20th November. I was amazed by the care, empathy, attention to details and reassurance every one from the receptionist, care staff, nurses, doctors, anaesthetists, surgeon, staff in recovery and discharge team gave me during my stay. Absolutely outstanding and caring people who made me feel safe and cared for. The empathy and attention given to me was outstanding and although they were stressed and very busy I never felt I was being overlooked or uncared for.
Visited Accident and emergency services on November 2023
Lister Hospital has not yet replied.
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Review titled Wonderfull Treatment
Rated 5 stars out of 5
by Peter miller - Posted on 08 November 2023
I had a cataract operation at eye clinic Lister Hospital, the whole treatment was first class, the consultant is skilled and experienced the staff were also professional and friendly. I am so grateful for the work they do. Thank you.
Visited Ophthalmology on November 2023
Lister Hospital has not yet replied.
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Review titled Great treatment
Rated 5 stars out of 5
by JANET NEEDHAM - Posted on 15 November 2023
I was admitted to Lister Hospital on 13.11.23 for an operation to remove one of my parathyroid glands. I was warmly welcomed into the admissions department. I was checked in by a doctor who explained the procedure to me fully. I was nervous and the ladies in the anaesthetics room put me at ease. I came round in the recovery room and was given a wonderful cup of tea and some biscuits. An overnight stay was required and the staff on Ward 5 were all very helpful. I was discharged the next day after assessment by a member of the team and everything was done very efficiently. Sincere thanks for everybody concerned.
Visited Endocrine and thyroid surgery on November 2023
Lister Hospital has not yet replied.
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Review titled Amazing care!
Rated 5 stars out of 5
by Liz Needham - Posted on 21 December 2023
I was admitted for 5 days to have surgery on my hand following an infected dog bite. From the surgeons to the nurses to the catering staff to the porters (and anyone else I've forgotten) I could not have asked for better care. I also received excellent follow up care from the team at the hand therapy clinic. Thank you all!
Visited Plastic surgery on November 2023
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust