Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding service
Rated 5 stars out of 5
by Les Papp - Posted on 27 March 2024
I came in unwell on Tues 26th at 9am - I was seen promptly and it was quickly diagnosed that I had suffered a heart attack - your team of nurses,doctors and consultants gave me outstanding and exemplary service , which undoubtedly saved my life , so from my family and myself , thank you , for being the best of the best !
Visited Cardiology on March 2024
Lister Hospital has not yet replied.
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Review titled Friendly caring professional staff
Rated 5 stars out of 5
by Simon Warren - Posted on 24 March 2024
Just wanted to say thank you to the staff who saw me today in A&E an Sdec. I was triage v quickly , has an X-ray, ecg, bloods and saw dr. Turns out I have chest infection. But the staff made sure nothing else was wrong. Really caring and understanding and professional. I was there for about 4 hours - was offered tea and coffee. Meds took a while to be dispensed otherwise was a really positive experience. Thank you.
Visited Accident and emergency services on March 2024
Lister Hospital has not yet replied.
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Review titled Amazing dedicated team.
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
After being diagnosed during COVID I have nothing but praise and extreme gratitude and thanks to offer this dedicated and professional and caring team. Without this I would most certainly not be here today . Despite all being so busy and working under stressful times I can honestly say everyone has treated me with the very best care at Lister. So very grateful to you all. Thank you so, so much.
Visited Haematology on March 2024
Lister Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Steven Miller - Posted on 15 February 2024
Thank you to the walk-in Urgent Treatment Centre and Radiography departments. 90 minutes from arrival to departure with broken wrist x-rayed and treated in between. 30 minutes after arriving home I got a call from Orthopedics for my follow up appointment the next week. Lovely, friendly staff and truly impressive efficiency. Thank you.
Visited Don't know on February 2024
Lister Hospital has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
Simply the best care and service during my visit today many thanks to everyone involved in my treatment
Visited Urology on February 2024
Lister Hospital has not yet replied.
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Review titled Geriatric Care
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2024
The staff are very caring & kind, but please don't assume that just because someone is old, or very hard of hearing, that they won't be able to understand their treatment or have any questions about what is being done to them & why. Please, please just take a little time to be close enough for someone to hear what is being said about them, to explain treatments && answer any question.
Visited Geriatric Medicine on February 2024
Lister Hospital has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
Very helpful staff, who helped keep me in an upbeat and positive mood, despite being in pain. I was seen to quickly and efficiently in a friendly way. Couldn't have asked for more.
Visited Accident and emergency services on February 2024
Lister Hospital has not yet replied.
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Review titled I felt cared for
Rated 5 stars out of 5
by Roger Pearce - Posted on 25 February 2024
I spent 6 days as a (Urology) patient on Ward 7B(North) in February 2024 following an urgent operation. Without exception every nursing staff member whom I came into contact with on the ward was professional and caring. There were those who went above and beyond this of course, but I am not allowed to name them here; they know who they are. Aside from the medical and personal care, I wish to state that hospital food is often much maligned but in my case, I report that I found it to be a revelation. Quality, healthy, varied patient food which arrived at my bedside hot (where applicable) and well presented by attentive staff. All this produced for a pittance per patient, per day - some sort of modern day miracle! Well done the catering staff on all counts. Finally, a mention for those who often go unmentioned; the cleaning staff on the ward. They are happy, courteous and efficient. One often hears others bemoaning hospital experiences, but my short stay gives the lie to this, certainly regarding the Urology team and Ward 7B(North) staff. Well done and my warm thanks to all concerned in my case.
Visited Urology on February 2024
Lister Hospital has not yet replied.
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Review titled Dire, Dirty, Degrading & Uncaring
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
Too much to tell. Bring back the domineering matron! It needs a complete cultural change so staff know who has checked in at the relevant reception but not yet been seen: check-in should be carried out before the patient is told to wait in a particular area. All areas need to be properly cleaned and disinfected on a daily basis: nasty germs are rife - it's no wonder I picked up a UTI whilst waiting to be seen. Condescending questions like "do you known what a rupture is?" implying one's knowledge of the English language is limited should be avoided and rephrased to explain the point being made. Staff gathering around a reception desk and clearly having a long social conversation (and being joined by a doctor!) implies they have no work to do.
Visited Gastrointestinal and Liver services on February 2024
Lister Hospital has not yet replied.
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Review titled Rude staff
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
Having had yet another appointment cancelled on the day, the staff member showed no empathy when phoning me, i expressed my frustration as this has happened several times with this speciality, to be told i'm not giving you another appointment and putting the phone down,
Visited Rheumatology on February 2024
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust