Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful Receptionist
Rated 4 stars out of 5
by Extremely Helpful - Posted on 19 March 2025
Sarah at the opthalmology reception is absolutely wonderful. She has handled a few phone calls from me and has been so helpful each and every time. She is a credit to the NHS! Thank you Sarah
Visited Ophthalmology on March 2025
Lister Hospital has not yet replied.
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Review titled Best and Worst of A&E
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2025
Had occasion to take my partner to Lister Hospital A&E last week re suspected Cardiac Incident. Department was manic and felt under resourced resulting in long wait. However treatment received was first class and thorough and all staff were brilliant despite being under obvious stress.
Visited Accident and emergency services on March 2025
Lister Hospital has not yet replied.
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Review titled Most wonderful staff
Rated 4 stars out of 5
by Jessie - Posted on 14 March 2025
I recently went into hospital for planned gallbladder removal surgery, I was extremely nervous and didn’t have anyone with me. I suffered with a panic attack whilst awaiting surgery and was comforted by the most wonderful nurses and sister on the ward. All staff I came across from the anaesthetist, student anaesthetists and the aftercare nurses were just amazing, so kind, patient and made me so safe and cared for. I have recovered brilliantly and am so glad I went ahead with the surgery thanks to the reassuring team I had around me whilst in hospital!
Visited Gastrointestinal and Liver services on March 2025
Lister Hospital has not yet replied.
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Review titled Paeds ED
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2025
Went to ED today with my disabled son. Not happy at all with the care we received. Nursing staff took three hours to decide he needed bloods again and no nobody acknowledged the fact he has severe additional needs. No communication from staff. Am happy to wait but it would be nice to be told a plan when you are traiged.
Visited Accident and emergency services on March 2025
Lister Hospital has not yet replied.
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Review titled Good and bad
Rated 3 stars out of 5
by Anonymous - Posted on 19 March 2025
on the whole staff were great including receptionists, nursing staff and doctors, however, when the new staff came on shift at 8pm there was one particular member of the nursing staff that was not so good. Although she was fine with patients, the way she was with other staff members was not nice, very rude in the way she spoke to them and constantly rolling her eyes after telling them what to do. I assume she was a more senior member of staff but uncomfortable to watch and unprofessional. All the other staff were great though, working together as a team in a professional and polite manner.
Visited Accident and emergency services on March 2025
Lister Hospital has not yet replied.
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Review titled Brilliant service and treatment
Rated 5 stars out of 5
by Gaye Lloyd - Posted on 20 March 2025
I am 58 and following a positive poo test I was referred to the team and met a nurse at QE2. She was great, patient and explained the whole process. A week later I had a colonoscopy, which was so much easier and not at all embarrassing, the team throughout the procedure were understanding and informative. The following day I received a call checking up on me and 7 days later (yesterday) I received my 'good news' phone call and all is okay. I cannot praise the service/people I have received treatment/support/information highly enough and would happily put anyone's mind at ease if you are referred.
Visited Colorectal cancer services on March 2025
Lister Hospital has not yet replied.
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Review titled Fabulous Team
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2025
I attended A&E today, for the first time, with my elderly Mum. All of the staff were so good and took their time answering my questions as well as speaking to my Mum where relevant. We had a lot of tests completed- which, to be expected, took a very long time - but each time we had a test it was explained in detail which was easily understood by non-clinicians. As we were there for so long it enabled us to see just how hard everyone works and not once was anyone any less than professional regardless of their role. Thank you Lister for bringing amazing!
Visited Accident and emergency services on February 2025
Lister Hospital has not yet replied.
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Review titled Kind, Caring & Professional Staff
Rated 4 stars out of 5
by Anonymous - Posted on 13 February 2025
We visited A&E with my son and while there is a wait, which is to be expected, all staff we came in contact with were excellent. We were admitted overnight and stayed on the CAU and again on call and day shift doctors, nurses, support staff and receptionists were all helpful, friendly, kind, caring, knowledgable and professional. No one wants to be in A&E for the amount of time we were, especially with a child, but they made the visit easier. In this time where the NHS is criticised heavily it is important to remember and acknowledge the great things it provides and the great staff working within in.
Visited Accident and emergency services on February 2025
Lister Hospital has not yet replied.
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Review titled Children’s A&E Staff
Rated 4 stars out of 5
by Alex smith - Posted on 19 February 2025
Firstly we got seen within 10 minutes at the children’s A&E which was great. The main thing is our babies obs were taken by a lovely lady who had an amazing ora, very very pleasant and was very helpful so thank you
Visited Accident and emergency services on February 2025
Lister Hospital has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Veronica Fraser - Posted on 19 February 2025
Referred by GP to A&E and by them for surgery to drain an abscess the following morning. Everyone, from Admission to Discharge, that I came into contact with was helpful, attentive, caring and professional even though I could see they were very busy and fully stretched. You have staff you can be really proud of. This morning I received a phone call to check if I needed any practical support.
Visited Accident and emergency services on February 2025
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust