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Luton and Dunstable Hospital

Lewsey Road, Luton, Bedfordshire, LU4 0DZ

Contact details and Patient Advice and Liaison Service (PALS)

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Luton and Dunstable Hospital.


Reviews

Displaying 51 to 60 of 96

  1. Review titled Speedy X-ray !

    Rated 5 stars out of 5

    by Milly - Posted on 28 July 2023

    The wait time to receive an appointment through after speaking with my GP was very acceptable, only about 3-4 weeks. My appointment was at 18:30 and I arrived at about 17:45. I have never been seen so fast! The lady on reception was kind and approachable, and the radiologist called me in as soon as I had a gown on. Very friendly and comforting chap , explained his actions as he went along. Spent less than 30 minutes there, thanks for the care !

    Visited Imaging services on July 2023

    Report as unsuitable

    Review titled Luton and Dunstable Hospital

    Replied on 07 August 2023

    Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

    Report as unsuitable


  2. Review titled Very honest an kind Doctors

    Rated 1 star out of 5

    by Anonymous - Posted on 27 September 2023

    On 7th June 2023 in late evening I attended a&e due to suffering with breathing difficulties as I suffer with asthma. I was sent to urgent g.p by staff where I met the most honest and kindest doctor I think I have ever met. I was particularly surprised at how understanding she was about my difficulties with my mental and physical health issues. She was also very knowledgeable and realistic about the issues the nhs face. I couldn't believe how real an honest She was being. It was very refreshing to learn that there are still genuine good hearted doctors still out there. I was prescribed my asthma medication an was able to obtain them that same night from my local pharmacy.

    Visited Accident and emergency services on June 2023

    Report as unsuitable

    Review titled Luton and Dunstable Hospital

    Replied on 07 March 2024

    Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

    Report as unsuitable


  3. Review titled Very kind and attentive staff

    Rated 5 stars out of 5

    by Glen thornton - Posted on 01 July 2023

    Suffered a snapped quadrilateral left knee and broken right ankle. From A and E to the surgical team to the nursing care received in cobham clinic and in ward 20 staff were extremely kind considerate and available. I really appreciate your help and am so grateful for the kindness and attention you gave me during a very painful few days. Clinically i noticed how well organised everything was and was impressed by the constant cleaning on the ward. Special thanks to my surgeons. Im in awe of your work. Thank you everone.

    Visited Major trauma on June 2023

    Report as unsuitable

    Review titled Luton and Dunstable Hospital

    Replied on 11 July 2023

    Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

    Report as unsuitable


  4. Review titled Excellent Care

    Rated 5 stars out of 5

    by Slipnanny - Posted on 09 June 2023

    With my husband In a and e today with really painful leg Receptionist really helpful seen by triage nurse sent us over to minor injuries unit seen very quickly given a fast X-ray then talked to by a lovely lady practitioner who diagnosed a pulled ligament All over in the space of two hours!!! Considering all the building work going on the hospital was very clean Extremely happy Thank you Luton and Dunstable Hospital

    Visited Accident and emergency services on June 2023

    Report as unsuitable

    Review titled Luton and Dunstable Hospital

    Replied on 12 June 2023

    Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team

    Report as unsuitable


  5. Review titled Horrible practice

    Rated 1 star out of 5

    by Anonymous - Posted on 04 May 2023

    I am 9 months pregnant and had to wait for 3 hours in hot waiting room with horrible smell. When I asked how much time left I have to wait to be seen received a rude response from receptionists. Instead of getting necessary help, I got just nervous, dizzy, anxious!

    Visited Maternity services on May 2023

    Report as unsuitable

    Review titled Luton and Dunstable Hospital

    Replied on 10 May 2023

    We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

    Report as unsuitable


  6. Review titled Excellent care

    Rated 5 stars out of 5

    by Mrs Jacqueline L Jenkins - Posted on 25 May 2023

    My mother was treated for a suspected stroke today - from the efficient 111 service, to the incredible paramedics who attended her at home, to the amazing A&E staff who were considerate efficient and treated her so so well, to the doctors and nurses on the stroke unit - thank you so much - you have made what was a distressing experience comfortable and full of care and consideration. Me and my family cannot thank you enough for your hard work and dedication and the wonderful treatment you gave to my mum ! God bless you all

    Visited Accident and emergency services on May 2023

    Report as unsuitable

    Review titled Luton and Dunstable Hospital

    Replied on 30 May 2023

    Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

    Report as unsuitable


  7. Review titled Friendly and efficient care

    Rated 5 stars out of 5

    by Chris Hart - Posted on 02 June 2023

    Apart from a uncomfortable day in Accident and Emergency, I found the the staff in ward eleven to be friendly, helpful and efficient for my 3 day stay there.

    Visited Don't know on May 2023

    Report as unsuitable

    Review titled Luton and Dunstable Hospital

    Replied on 12 June 2023

    Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.

    Report as unsuitable


  8. Review titled Outstanding professional, caring and compassionate

    Rated 5 stars out of 5

    by Susan Tomes-Rolt - Posted on 02 June 2023

    My mother received outstanding care. The staff were professional, and worked as a team seamlessly. She was cared for with compassion and although speed was of the essence everything was explained clearly and calmly. Although we hope not to require your assistance again we are confident that if we do we will be in safe hands. Thank you.

    Visited Major trauma on May 2023

    Report as unsuitable

    Review titled Luton and Dunstable Hospital

    Replied on 12 June 2023

    Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team

    Report as unsuitable


  9. Review titled Disgraceful practice

    Rated 1 star out of 5

    by Anonymous - Posted on 11 May 2023

    Over a year waiting time no appointment given Im suffering recurring b/ l ear infections with discharge and pain fever and swollen glands . This hospital ENT wouldn't care less. It effects my balance and strength and hearing. Awful awful truly horrifying.

    Visited Ear, Nose & Throat on May 2023

    Report as unsuitable

    Review titled Luton and Dunstable Hospital

    Replied on 30 May 2023

    We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

    Report as unsuitable


  10. Review titled Hopeless to contact dept

    Rated 1 star out of 5

    by Dr S Bhatt - Posted on 23 May 2023

    I tried to contact xray dept multiple times and every time received msg that we are extremely busy .and got disconnected .this I tried to after I received a msg from hospital about procedure being carried out at different sites and to get the confirmation.which alas I am non the wiser

    Visited Imaging services on May 2023

    Report as unsuitable

    Review titled Luton and Dunstable Hospital

    Replied on 30 May 2023

    We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

    Report as unsuitable




Information supplied by BEDFORDSHIRE HOSPITALS NHS FOUNDATION TRUST