Luton and Dunstable Hospital
Lewsey Road, Luton, Bedfordshire, LU4 0DZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disgraceful practice
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Over a year waiting time no appointment given Im suffering recurring b/ l ear infections with discharge and pain fever and swollen glands . This hospital ENT wouldn't care less. It effects my balance and strength and hearing. Awful awful truly horrifying.
Visited Ear, Nose & Throat on May 2023
Review titled Luton and Dunstable Hospital
Replied on 30 May 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Hopeless to contact dept
Rated 1 star out of 5
by Dr S Bhatt - Posted on 23 May 2023
I tried to contact xray dept multiple times and every time received msg that we are extremely busy .and got disconnected .this I tried to after I received a msg from hospital about procedure being carried out at different sites and to get the confirmation.which alas I am non the wiser
Visited Imaging services on May 2023
Review titled Luton and Dunstable Hospital
Replied on 30 May 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Led me to panic attack
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2023
After growth scan, had to spend 4 hours overall in waiting room to be seen. As result, only thing I received is printed leaflet and was told that will receive a call within 1 week to have a follow up appointment! To wait 4 hours in a smelly waiting room to get printed paper (which I could find myself on NHS website) and information about follow up appointment (which I could get by phone) ??? In addition, on my arrival, I was told by security that I am not able to get the ticket to pay parking because barrier is broken and I don’t need to pay. When I came back to my car I found parking notice charge!!! So, when I called security again, they were completely indifferent and unprofessional! I am 37 weeks pregnant. Instead of receiving qualified support, the Maternity unit service made me feel just anxious and led me to the panic attack.
Visited Maternity services on May 2023
Review titled Luton and Dunstable Hospital
Replied on 10 May 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Excellent service
Rated 5 stars out of 5
by Andy - Posted on 14 May 2023
I was referred to the Luton and Dunstable due to a suspected mini stroke. The day after my referral I received a call from a nurse to book a telephone appointment in the following day with a consultant. The consultant called and after 5 mins of questions they asked me to go direct to the x ray department for an mri and an Ultrasound scan. There was a slight delay to the Mri scan due to an issue on the computer, however I was in and out sighing 3 hours. The following day the consultant called me to give the results. Overall a very efficient and quick service. Cannot fault the nhs or the hospital for how they treated my case with urgency.
Visited Stroke on May 2023
Review titled Luton and Dunstable Hospital
Replied on 30 May 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
I came in for parathyroid surgery. I was very nervous. The staff were excellent.Every one of them, the surgeon ,pre assessment team, and everyone in the recovery ward.There care was second to none. I was made to feel special & my care was brilliant. Thanks to you all, your amazing .
Visited Endocrine and thyroid surgery on May 2023
Review titled Luton and Dunstable Hospital
Replied on 30 May 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Outstanding care
Rated 5 stars out of 5
by Susan Tomes-Rolt - Posted on 02 June 2023
The standard of care given to my mother was outstanding during her stay. She was treated with compassion and dignity at all times. The staff were professional, caring and friendly. Explanations were clear and informative. A particular mention to the student nurses who made a real impact on us, and we wish them all the best for their future. In addition to the care we received we witnessed great care and compassion for confused patients. Thank you.
Visited Stroke on May 2023
Review titled Luton and Dunstable Hospital
Replied on 12 June 2023
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team
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Review titled Quick and efficient.
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
Went to see urgent g.p today for asthma medication, thanks to the staff behind desks working hard, this was enabled very quickly.
Visited Accident and emergency services on May 2023
Review titled Luton and Dunstable Hospital
Replied on 10 May 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Poor management
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2023
From admission to self-discharge, the care from the doctors was appalling. Just because it wasn’t a straightforward textbook case, they were not interested in a diagnosis. A private hospital provided a diagnosis and operation all within 12 hours of me presenting and had to refer me back to an NHS hospital due to complex, high dependency needs, but wouldn’t let them transfer me back to Luton. Nurses went over and beyond to help me and couldn’t fault them in any way. Excellent nursing staff, especially the training nurses.
Visited General Surgery on March 2023
Review titled Luton and Dunstable Hospital
Replied on 10 May 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Good, efficient and clean.
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2023
Went to a&e today as I hadn't slept for 3 whole days an night's. The staff were good fairly quick and the place was tidy. It was very to easy to receive the care I needed today. The G.p was a good listener too. Thank you
Visited Accident and emergency services on March 2023
Review titled Luton and Dunstable Hospital
Replied on 14 March 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Speedy attention
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2023
I brought my son in with acute pain and was seen very quickly and referred for surgery almost immediately. Spot on care from all involved, A&E, nurses, surgeon. Thank you.
Visited Accident and emergency services on March 2023
Review titled Luton and Dunstable Hospital
Replied on 10 May 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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