Luton and Dunstable Hospital
Lewsey Road, Luton, Bedfordshire, LU4 0DZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very let down
Rated 2 stars out of 5
by Anonymous - Posted on 30 November 2022
my 99 year old mother was literally deposited home still in a night dress when temperature for the day was 4 degrees, no aftercare in place , no communication from hospital in fact a complete disaster.
Visited Don't know on November 2022
Review titled Luton and Dunstable Hospital
Replied on 18 January 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Efficient and professional
Rated 4 stars out of 5
by Philip nichols - Posted on 10 November 2022
Very impressed by Luton &Dunstsble Urology today. Very efficient, friendly and professional. A well organised clinic. Thank you
Visited Urology on November 2022
Review titled Luton and Dunstable Hospital
Replied on 18 January 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Concerns related to my hysteroscopy
by AnonJ - Posted on 02 February 2023
I had a post menopausal bleed and my referral on the cancer pathway was very quick, however, after my internal scan I was booked for a hysteroscopy and in the information sheet (that I eventually received) it was suggested that I take paracetamol. The leaflet also said that they like to avoid general anaesthetic for this procedure. I should have been offered anaesthetic and it should been explained to me that because of my personal situation, it would be better for me to have anaesthetic. However, I had to insist and only knew that this could be an option because of the campaign against painful hysteroscopy group. I found out through the campaign that 25 to 30% of people going for this procedure suffer INTENSE pain, on a scale of 7-10 out of 10, but the leaflet indicates that I might suffer some discomfort. Apparently, because of other issues, which I explained at the appointment, I stood a very high risk of being in that 25-30% group. The consultant told me that they needed to do a biopsy; I asked if they thought I had cancer and they replied that they needed to do a biopsy. I was given the impression that I needed that ASAP but if I wanted a general anaesthetic, I'd have to wait for an indeterminate period of time, maybe two months. I have found out that the target for the cancer pathway is 62 days from first referral, to actual treatment. I was referred mid August, but by the time I'd had my hysteroscopy under general anaesthetic, it was mid November and mid December before I found out that I didn't have cancer. What if I had? Why wasn't I told, officially, before arriving at my original appointment that the potential for severe pain was so high? Why was I made to feel as if I was a nuisance for insisting on anaesthetic? Why was I told, by the appointments desk that my wait could be over a year? Why was it so difficult to get through to anyone on the telephone?
Visited November 2022
Provided by Care opinion
Review titled Luton and Dunstable Hospital
Replied on 14 March 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Very professional
Rated 5 stars out of 5
by George Minchin - Posted on 13 October 2022
Visited One-Stop Urology Clinic after my catheter balloon burst. The staff in the clinic were brilliant and treated me in a gentle, sympathetic and professional manner. Couldn't wish for a better service.
Visited Urology on October 2022
Review titled Luton and Dunstable Hospital
Replied on 26 October 2022
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Positive experience
Rated 4 stars out of 5
by Reg Laycock - Posted on 13 October 2022
I would like to compliment this Consultant who dealt with me on the 7th of October at 10 am. I have had at least 10 consultants in the past year, several private, and I can honestly say that this was the best experience. In contrast he was very empathetic, questioning and probing and importantly listening. The whole consultation was unhurried and relaxing and he was to happy to discuss my problems at length and answer my questions at length. The only downside is that he doesn't have a private practice. Hoping my follow up is with this Doctor.
Visited Respiratory Medicine on October 2022
Review titled Luton and Dunstable Hospital
Replied on 26 October 2022
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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