Luton and Dunstable Hospital
Lewsey Road, Luton, Bedfordshire, LU4 0DZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Nurses were happy
Rated 4 stars out of 5
by Paula Cole - Posted on 27 February 2023
I have unfortunately been coming for treatments over the last 10 years. Each time the nurses have been vile, they don’t treat you with any dignity or respect. However, on this occasion they were so nice, I almost had to check I was in the right place. My consultant is always a man who treats you with dignity and respect and it is only for that reason that I have my treatment there. I don’t know what has changed for the nurses, but honestly it made a complete difference today and I can only hope they keep it up. Thank you.
Visited General Surgery on February 2023
Review titled Luton and Dunstable Hospital
Replied on 14 March 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Efficient service
Rated 5 stars out of 5
by Ronak Ahmed - Posted on 09 February 2024
We were referred to PAU by our GP and were seen within 30 minutes of booking in. Thereafter we saw the doctor within an hour of arrival. Great service and the nurses and doctors were great with how they dealt with my 3 year old.
Visited Children's & Adolescent Services on February 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Great staff
Rated 5 stars out of 5
by Janet Reynolds - Posted on 06 March 2023
Emergency operation required for shoulder replacement after a fall. All staff were brilliant and the surgeon went above and beyond what would have been expected of him. Follow up treatment is still ongoing and still superb medical care!!
Visited Orthopaedics on February 2023
Review titled Luton and Dunstable Hospital
Replied on 14 March 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Same Day Emergency Care Unit
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2023
A relative was referred to the unit by their GP and we visited the unit on two occasions. Although the unit was busy, the staff were friendly and helpful and the system seemed to work really well. I was particularly impressed with the kind man who was cleaning the unit that day - really kind and considerate to everyone and doing his job really well.
Visited Accident and emergency services on February 2023
Review titled Luton and Dunstable Hospital
Replied on 14 March 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled No Parking Available.
Rated 3 stars out of 5
by Anonymous - Posted on 14 January 2023
I had an outpatient appointment last week and couldn't keep it as there was no parking available at the hospital. I allowed myself 30 minutes to park and in the end spent over an hour looking for a space and still no joy. The barrier arm was 'up' at the multi-storey car park as clearly machine broken again. Cars were piling into the multi-storey and blocking all the aisles. I couldn't find a space so drove out to Calnwood Road which used to have parking available but it is now closed to the public. I tried parking by the Hearing Centre - again full, so drove around to St Marys car park. Once again they have changed it and it is only for short-term parking for specific departments ... and it was full. Tried the car park on the opposite side to the hospital by the dual carriage way ...full. Did the whole lot again including the multi-storey and still no parking spaces available. It is stressful enough to have a hospital appointment without the additional worry of where to park. What is the point of extending and upgrading the hospital if you cannot park ? Why do the people who make these decisions not think of the practicalities of finding a place to park. I did try to phone the outpatient department to explain the problem - phone not answered ! I know the hospital will be fantastic when it is finished but unless you are prepared to pay for a taxi to drop you outside, it is not worth the stress of being unable to park your car. Hospital chief executive officer - please read this and resolve the problem.
Visited Don't know on January 2023
Review titled Luton and Dunstable Hospital
Replied on 14 March 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Disappointed with A & E appointment
by manpe05 - Posted on 12 January 2023
Phoned 111 and they decided my son need to be checked out at hospital by a doctor for a head injury. They were great and booked an appointment at Luton and Dunstable hospital. When we arrived they said 111 could not book appointments and we would have to wait 3 hours stating NHS appoints were only a guide. Very disappointed with the hospital.
Visited January 2023
Provided by Care opinion
Review titled Luton and Dunstable Hospital
Replied on 18 January 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Excellent right the way theough
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
Absolutely top notch from entering through to my appendectomy to leaving. All staff were lovely, friendly and informative. Kept me fully informed and relaxed. Less than 12 hours from admission to Eus to having my op and drinking a cup of tea.
Visited General Surgery on January 2023
Review titled Luton and Dunstable Hospital
Replied on 14 March 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Dreadful experience
Rated 3 stars out of 5
by Anonymous - Posted on 26 December 2022
Called 111 initially, and was told need to see doctor with 2 hrs, none available. Then Waited more then 4 hours in A&E to be called to go urgent GP for another 2 hrs wait There is no indoor waiting area for non patient
Visited Accident and emergency services on December 2022
Review titled Luton and Dunstable Hospital
Replied on 18 January 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
Back in June. I was found to have a blocked kidney due to a tumour. Which later was discovered as lymphoma. I was given a procedure called a nephrostomy By a lovely team of very friendly nurses & dr. At the same time also had some biopsies taken. I’ve been in & out that dept 6 times in total for procedures & it’s always the same lovely nurses. They make you feel at home & are so caring & kind. Dept is called fluoroscopy dept. As well as imaging department I would like to say a big thankyou to all that work in that department. Also to the drs who done my procedures Thankyou A great dept couldn’t find anything bad about this department who work so hard. & never moan & are always lovely happy people. A big thanks to you all
Visited Imaging services on December 2022
Review titled Luton and Dunstable Hospital
Replied on 18 January 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled great treatment
Rated 5 stars out of 5
by Jeremy Cope - Posted on 08 December 2022
After a call to 111 took my Dad ,who is 92 ,to accident &emergency with high blood sugar levels and risk of sepsis . He was very confused and I was concerned about a possible wait with a potentially life threatening condition . He was seen straight away ,and they even found a bed for him straight away . From start to finish the treatment he received and the attitude from all the staff was fantastic . He was discharged later that evening after lots of tests and examinations. I felt this needed to be noted as the National health service and the Luton and dunstable hospital get a lot of bad press at times , not however in this instance
Visited Accident and emergency services on December 2022
Review titled Luton and Dunstable Hospital
Replied on 18 January 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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