Luton and Dunstable Hospital
Lewsey Road, Luton, Bedfordshire, LU4 0DZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Luton and Dunstable Hospital.
Reviews
-
Review titled Poor management
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2023
From admission to self-discharge, the care from the doctors was appalling. Just because it wasn’t a straightforward textbook case, they were not interested in a diagnosis. A private hospital provided a diagnosis and operation all within 12 hours of me presenting and had to refer me back to an NHS hospital due to complex, high dependency needs, but wouldn’t let them transfer me back to Luton. Nurses went over and beyond to help me and couldn’t fault them in any way. Excellent nursing staff, especially the training nurses.
Visited General Surgery on March 2023
Review titled Luton and Dunstable Hospital
Replied on 10 May 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
-
Review titled Speedy attention
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2023
I brought my son in with acute pain and was seen very quickly and referred for surgery almost immediately. Spot on care from all involved, A&E, nurses, surgeon. Thank you.
Visited Accident and emergency services on March 2023
Review titled Luton and Dunstable Hospital
Replied on 10 May 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
-
Review titled Surgery
Rated 5 stars out of 5
by Megan Ballin - Posted on 30 March 2023
I had an operation under gynaecology on Monday 27th. The care from the consultant, registrar, anaesthetist and nurses was nothing short of incredible. As a nurse myself I am aware of the pressures and challenges and could not praise the staff enough. Thank you so much for everything you have done for me over the last 6 weeks. You are all amazing and make me so proud to be part of the nhs!
Visited Gynaecology on March 2023
Review titled Luton and Dunstable Hospital
Replied on 10 May 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
-
Review titled Review on the MRI team
Rated 4 stars out of 5
by Heidi - Posted on 14 March 2023
First time attending l&d (as not my local hospital) Parking in the new car park was simple and prices are reasonable (half the price of Lister !!) Could not initially find the imaging dept (buildings are spread over the site) but a kind young construction worker ask if he could help and lead me in the right direction. The ladies in the MRI team where helpful, kind and professional and on time. Only negative was trying to find a toilet.
Visited Imaging services on March 2023
Review titled Luton and Dunstable Hospital
Replied on 10 May 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
Information supplied by BEDFORDSHIRE HOSPITALS NHS FOUNDATION TRUST