Luton and Dunstable Hospital
Lewsey Road, Luton, Bedfordshire, LU4 0DZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Mrs Jacqueline L Jenkins - Posted on 25 May 2023
My mother was treated for a suspected stroke today - from the efficient 111 service, to the incredible paramedics who attended her at home, to the amazing A&E staff who were considerate efficient and treated her so so well, to the doctors and nurses on the stroke unit - thank you so much - you have made what was a distressing experience comfortable and full of care and consideration. Me and my family cannot thank you enough for your hard work and dedication and the wonderful treatment you gave to my mum ! God bless you all
Visited Accident and emergency services on May 2023
Review titled Luton and Dunstable Hospital
Replied on 30 May 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Friendly and efficient care
Rated 5 stars out of 5
by Chris Hart - Posted on 02 June 2023
Apart from a uncomfortable day in Accident and Emergency, I found the the staff in ward eleven to be friendly, helpful and efficient for my 3 day stay there.
Visited Don't know on May 2023
Review titled Luton and Dunstable Hospital
Replied on 12 June 2023
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Outstanding professional, caring and compassionate
Rated 5 stars out of 5
by Susan Tomes-Rolt - Posted on 02 June 2023
My mother received outstanding care. The staff were professional, and worked as a team seamlessly. She was cared for with compassion and although speed was of the essence everything was explained clearly and calmly. Although we hope not to require your assistance again we are confident that if we do we will be in safe hands. Thank you.
Visited Major trauma on May 2023
Review titled Luton and Dunstable Hospital
Replied on 12 June 2023
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team
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Review titled Disgraceful practice
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Over a year waiting time no appointment given Im suffering recurring b/ l ear infections with discharge and pain fever and swollen glands . This hospital ENT wouldn't care less. It effects my balance and strength and hearing. Awful awful truly horrifying.
Visited Ear, Nose & Throat on May 2023
Review titled Luton and Dunstable Hospital
Replied on 30 May 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Hopeless to contact dept
Rated 1 star out of 5
by Dr S Bhatt - Posted on 23 May 2023
I tried to contact xray dept multiple times and every time received msg that we are extremely busy .and got disconnected .this I tried to after I received a msg from hospital about procedure being carried out at different sites and to get the confirmation.which alas I am non the wiser
Visited Imaging services on May 2023
Review titled Luton and Dunstable Hospital
Replied on 30 May 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Led me to panic attack
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2023
After growth scan, had to spend 4 hours overall in waiting room to be seen. As result, only thing I received is printed leaflet and was told that will receive a call within 1 week to have a follow up appointment! To wait 4 hours in a smelly waiting room to get printed paper (which I could find myself on NHS website) and information about follow up appointment (which I could get by phone) ??? In addition, on my arrival, I was told by security that I am not able to get the ticket to pay parking because barrier is broken and I don’t need to pay. When I came back to my car I found parking notice charge!!! So, when I called security again, they were completely indifferent and unprofessional! I am 37 weeks pregnant. Instead of receiving qualified support, the Maternity unit service made me feel just anxious and led me to the panic attack.
Visited Maternity services on May 2023
Review titled Luton and Dunstable Hospital
Replied on 10 May 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Excellent service
Rated 5 stars out of 5
by Andy - Posted on 14 May 2023
I was referred to the Luton and Dunstable due to a suspected mini stroke. The day after my referral I received a call from a nurse to book a telephone appointment in the following day with a consultant. The consultant called and after 5 mins of questions they asked me to go direct to the x ray department for an mri and an Ultrasound scan. There was a slight delay to the Mri scan due to an issue on the computer, however I was in and out sighing 3 hours. The following day the consultant called me to give the results. Overall a very efficient and quick service. Cannot fault the nhs or the hospital for how they treated my case with urgency.
Visited Stroke on May 2023
Review titled Luton and Dunstable Hospital
Replied on 30 May 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
I came in for parathyroid surgery. I was very nervous. The staff were excellent.Every one of them, the surgeon ,pre assessment team, and everyone in the recovery ward.There care was second to none. I was made to feel special & my care was brilliant. Thanks to you all, your amazing .
Visited Endocrine and thyroid surgery on May 2023
Review titled Luton and Dunstable Hospital
Replied on 30 May 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Outstanding care
Rated 5 stars out of 5
by Susan Tomes-Rolt - Posted on 02 June 2023
The standard of care given to my mother was outstanding during her stay. She was treated with compassion and dignity at all times. The staff were professional, caring and friendly. Explanations were clear and informative. A particular mention to the student nurses who made a real impact on us, and we wish them all the best for their future. In addition to the care we received we witnessed great care and compassion for confused patients. Thank you.
Visited Stroke on May 2023
Review titled Luton and Dunstable Hospital
Replied on 12 June 2023
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team
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Review titled Quick and efficient.
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
Went to see urgent g.p today for asthma medication, thanks to the staff behind desks working hard, this was enabled very quickly.
Visited Accident and emergency services on May 2023
Review titled Luton and Dunstable Hospital
Replied on 10 May 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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