Macclesfield District General Hospital
Victoria Road, Macclesfield, Cheshire, SK10 3BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 5 star treatment
Rated 5 stars out of 5
by Bryan Jobling - Posted on 05 October 2024
I had a hernia repair procedure carried out in the ‘Surgical day care unit’ and I can honestly say that I was amazed at the quality of my treatment. From the moment I entered reception to the moment I left was simply 5 star care. To the porters, the nurses, the doctors and the wonderful surgeon I can only offer my sincere thanks, a great job done by a team of very professional people,
Visited Day treatment services on September 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Welcoming and Friendly
Rated 5 stars out of 5
by Megan - Posted on 12 September 2024
This was my first time visiting Macclesfield hospital for an appointment for my little boy and I was extremely happy with the over all experience, as someone with quite a bad experience with other hospitals it’s really changed my perspective. The staff were absolutely amazing, so good and caring with children. There wasn’t a face I saw without a smile and everyone was so helpful as we weren’t familiar with the hospital. Everything was managed quickly and efficiently without feeling rushed the staff were very understanding and attentive. I could see there was a high standard of cleanliness throughout the hospital. Very impressed with everything over all and would highly recommend, huge well done and thank you to everyone.
Visited Ear, Nose & Throat on September 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Amazing care and professionalism
Rated 5 stars out of 5
by Denis - Posted on 29 October 2024
I broke my hip in the Peak and reached A&E on Saturday afternoon. By Sunday morning, I was already operated on. The level of care was punctual, professional, and warmhearted. The people of the Peak and Macclesfield hospital will stay in my heart. I feel heartfelt appreciation for our NHS organisation and, most of all, people.
Visited Orthopaedics on September 2024
Macclesfield District General Hospital has not yet replied.
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Review titled Children's A&E
Rated 5 stars out of 5
by Paul Stanway - Posted on 10 September 2024
I brought my daughter in to the children's A&E department as she had hurt her ankle in PE. Everyone of the staff who saw us was brilliant and extremely helpful. From booking my daughter in, to us leaving took approx 40 min. This included an examination from the Nurse Consultant, having an X-Ray, and getting the results. Brilliant. The facilities were clean and bright with lots of things for the children to do while they waited. It really was an excellent service and experience.
Visited Accident and emergency services on September 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Excellent attention and care
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
We arrived at 03.30 and could not have received better care and attention. We were well looked after from the moment we met the reception staff all the way through the time we were there. staff ensured we were comfortable, had food and drink when we could and kept us upto date at all times. Excellent standard of care, could not fault them particularly with the interruptions from building work and being extremely busy. Fabulous team and onward referral to the surgical team who were equally caring and attentive.
Visited Accident and emergency services on August 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled could not be better
Rated 5 stars out of 5
by DAVID ROSTON - Posted on 11 August 2024
Quick response of ambulance. A/E provided thorough checks of my condition with doctors attendance Resus and Ward 7 Staff friendliness , cleanliness and food was excellent
Visited Accident and emergency services on August 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Excellent onward care
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
Having been referred to the surgical team from A&E we continue to be very impressed with the care and attention to detail/symptoms. The team were extremely busy but that did not stop them keeping us up to date with timings of scans and subsequent reports. Following the scans it would have been easy to say all was well and we could be discharged but the team took the time to explain all the findings and make sure we were happy. Delighted with the care by all the hospital staff and surgical team under such busy and difficult times. Huge admiration for the standards of care.
Visited General Surgery on August 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Fantastic service
Rated 5 stars out of 5
by Hannah D - Posted on 04 July 2024
I went to A&E yesterday (3rd July) and was rushed into a room due to chest pain. I had wonderful doctors and nurses, I felt at ease and we joked too - they really reassured me that I was in good hands. I hope I'm never back there for obvious reasons but I know I'd be in great hands if I did
Visited Accident and emergency services on July 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled MIsmanaged
Rated 3 stars out of 5
by Alison Cartwright - Posted on 16 July 2024
As always the staff are all clearly overworked but nonetheless lovely so this is not a criticism of them or the treatment I ultimately received. I checked in with what was (even to me) a fairly obvious minor fracture of my foot-quickly triaged at around 11.15pm at which time there were very few patients in that area. I fully expected to wait and fully appreciated there were far more urgent cases in the Resus department so after 6 1/2 hours of zero communication was told there was more going on behind the scenes which seemed a stock answer without checking but which I fully accepted. Not until the shift change when a new staff member pointed to my swollen foot and asked if I'd been x-rayed or seen a Dr did I realise I'd just been forgotten and after that was x-rayed, diagnosed with a small bone fracture in my foot, given advice and fitted with a boot - discharged about 8am with lots of apologies about the unnecessary wait. As with other reviews there are no tea/coffee facilities and only crisps/chocolate and fizzy drinks or water. It seemed to me that there was absolutely no communication or proper system even between staff on duty with notes being almost shuffled the whole time I sat there observing. At one point it was suggested I needed blood tests and a cannula, pointless and thankfully it also got forgotten. I think most rational people are respectful and understanding of all the staff; we saw others being less than polite which is wholly unacceptable. However, it would seem that simple ailments ( my own included) could be swiftly dealt with by a qualified nurse practitioner to alleviate the wait and so avoid confrontation. One patient attended for a tetanus after being directed via 111 which would take 10/15 minutes to sort and yet, like us all, he had to wait for hours (not as many as me I might add) In short zero communication, made to feel awkward for simply asking for an update after 6 hours, poor food/drink options and quite frankly a text feedback which then rejects your reply then says thanks for your feedback when its not been sent just beggars belief. We are all aware of the struggles in the NHS, all aware of delays but just feel some of the heat could be taken off by having one person responsible for coordinating on every shift and that seemed non existent meaning a waiting room of tired (some very unwell) patients with most trying really hard not to be impatient - myself include hence my wait! I hope you accept my feedback as it's intended - your staff are all lovely so this doesn't reflect on them doing what I imagine is often a thankless job which with simple changes could be improved.
Visited Accident and emergency services on July 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Brilliant!
Rated 5 stars out of 5
by David Scott - Posted on 29 June 2024
Unexpected visit to Macclesfield DGH A&E department on Friday. Can't praise the staff highly enough for the care they provided. From Reception through Triage and straight into a cubicle, everyone was friendly and welcoming. Clear updates provided on progress and constant checking up on condition. We take the NHS for granted until we need it. I was struck by the mixture of nationalities amongst the staff with at least 75% of the Nurses, Doctors etc from overseas and it brought home to me just how we depend on so many people not native to our country to look after us. Beware those who say we don't need these people and also those who have denied proper funding for the NHS over so many years.
Visited Accident and emergency services on June 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
Information supplied by East Cheshire NHS Trust