Macclesfield District General Hospital
Victoria Road, Macclesfield, Cheshire, SK10 3BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
I went to A&e on 25.2.24. I would just like to give a big thanks for the excellent level of care I received. The receptionist, triage nurse, nurse taking bloods and the doctor were all very professional, caring and reassuring. Well done.
Visited Accident and emergency services on February 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Endoscopy Deepartment
Rated 5 stars out of 5
by Robert Irvine - Posted on 05 January 2024
Excellent department, great service by the team. I had a a gastroscopy this morning 5/1/24 . They could not have been nicer , or, more professional . Well done , it was almost an enjoyable procedure. Once again many thanks. Robert Irvine.
Visited Diagnostic Endoscopy on January 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Well done A&E Team
Rated 5 stars out of 5
by Jane Perry (Dot Young) - Posted on 03 February 2024
Mum came in via A&E on Friday evening at 7pm with atrial fibrillation and we felt we were in safe hands for 6 hours until discharged from resus. Each department that dealt with us linked to the next and we were kept informed at every stage of test results, estimated waiting times and next steps. The staff were exemplary - working efficiently and attentively at each step: triage, A&E, initial doctor's consultation, xray department, resus department and cardiac doctor consultation. Thank you so much, you should all be so proud of your team that can provide a service of this quality.
Visited Accident and emergency services on January 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Ward 1 and their Kindness
Rated 5 stars out of 5
by C.Birtles - Posted on 16 February 2024
I cannot praise enough. From A&E where I began my 5 week stay to Critical Care, to Ward 1. I'm extremely grateful to everyone who helped get me well & home to my family. From the consultants, Drs, Nurses,HCA's Housekeeping and the coffee trolly chap. Thankyou.
Visited Orthopaedics on January 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled A&e
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
I can't quite believe that someone would think it's OK to let children walk past older people very poorly on beds in corridors to get to the waiting room for the children's area. Couldn't they have a separate entrance? I do appreciate there is not a big area for A&e. It's quite upsetting for children to see this. Also the 4 hrs I was there I did not see one cleaner the place was dirty and smells of wee! The nurses and receptionist were very helpful and kind. Alot to say for the doctor he was very rude and not one bit interested like we shouldn't have been there. I was told to go from my GP I didn't just arrive off my own back!
Visited Accident and emergency services on January 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Nurse recognition
Rated 3 stars out of 5
by Sandra Beaumont - Posted on 28 January 2024
Whilst there was a huge 24 hour patient journey through A&E on Fri 26th Jan I would like to highlight one HCA's excellent nursing practice. I had heard her deal with a few patients and she was professional, kind, honest and knowledgeable. After 8 hours this nurse managed to find my 91 year old mum a hospital bed and a cubicle. She was so thrilled to be able to provide this luxury for a person in extreme pain. I can't thank you enough but I didn't get your name . Thank you, and I hope you go on to develop your career because you really made a difference.
Visited Accident and emergency services on January 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Good service
Rated 5 stars out of 5
by Winifred Fletcher - Posted on 14 March 2024
I visited A andE as I was in a lot of pain with my knee and leg, I did wait for about 7 hours, but the doctors and staff was very busy, The Doctors was lovely, did all they could Diagnosed the problem gave me some medication, the service wa outstanding, all the staff was lovely, polite and had humour, that is why I have given them five stars, because they was so nice under pressure thank you Macc hospital
Visited Accident and emergency services on January 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Ward 4 room 1
Rated 3 stars out of 5
by Ken thorman - Posted on 28 January 2024
During my visit to the above ward on Sunday 28th January 2024 between 6 and 7 in the evening I was very disturbed to see a male patient being aggressive in the reception area and coming into the ladies only ward and would not leave when asked to do so. The staff did not know how to deal with this man. Surely this patient is breaking the security rules for other patients. My wife is in hospital to try and recover from a serious illness , this sort of incident is totally unacceptable and some urgent action should be taken to remove this aggressive behaviour. I hold the hospital totally responsible should anything happen . There is not enough staff at the weekend to deal with this sort of behaviour
Visited Don't know on January 2024
Review titled Macclesfield District General Hospital
Replied on 15 March 2024
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
If I had the choice of visiting this hospital or not receiving any treatment I would take my chances doing nothing. The staff are nice but incompetent. If you need to ring someone good luck getting an answer if you could even get the the correct number in the first place. Cannot diagnose issues, treat ailments, staff their wards properly, or give consistent or accurate information.
Visited Dementia Services on December 2023
Review titled Macclesfield District General Hospital
Replied on 29 December 2023
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Impressive service
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2023
Within two hours I was seen and put in plaster for broken arm - lovely nurse practitioner - really kind staff and professional
Visited Accident and emergency services on December 2023
Review titled Macclesfield District General Hospital
Replied on 29 December 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
Information supplied by East Cheshire NHS Trust