Macclesfield District General Hospital
Victoria Road, Macclesfield, Cheshire, SK10 3BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Gp out of hours service
Rated 3 stars out of 5
by Anonymous - Posted on 06 October 2023
I visited here tonight with my son, who had arranged to be there for 8pm, having never been to the hospital at all and it being dark, I found it a little difficult to navigate around, but found a&e and went to reception, again pointing out here that we have never been before!, stated we were asked to come in and receptionist stated not possible, some wires were crossed here! Anyway, answered the questions then went to wait, decided to walk further on and found the gp section, rang the bell and voile we are in! The instructions were given to my son on what to do and where to find the department however it was busy and we’d never been before. So he showed the lady the booklet we had been given when at the other reception and she stated that he was instructed but never mind we’ll get you taken off the a&e system! … sorted, however one member of staff did not know his mother was sat around the corner and could clearly be heard saying his name and referring to him as a d***h***. Now I cannot fault the oohs gp service, but feel that this lack of professionalism is why the nhs gets a bad rep!! But again I was pleased with the oohs gp service
Visited Urgent care centre on October 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. If you would like to discuss the aspects of your experience that you were less happy with, please feel free to contact our Customer Care Team on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Macclesfield Hospital Same Day Emergency Care Unit - Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2023
I visited Macclesfield Hospital’s Same Day Emergency Care Unit after visiting my General Practitioner with some potential early pregnancy issues. The care I received was second to the none, all the doctors & nurses went above and beyond. The unit was fantastic, very clean and well maintained, with much comfier chairs than in A & E. The staff and unit being so good really helped when having to go in for such a worrying situation. Thank you so much!
Visited Urgent care centre on September 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Fed up
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2023
Fed up of cancelled appointments and not being able to get any clarification of when I actually might get one to see anyone. Had to resort to going to A&E just to be seen by someone which just clogs the system up elsewhere. Have also been told that physio wait is about 5 months! What’s the point.
Visited Orthopaedics on September 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Staff workwear
Rated 4 stars out of 5
by Anonymous - Posted on 11 August 2023
Having just left a review about the amazing staff I was fortunate enough to care for me yeserday - might I kindly suggest Management review their workwear policy for female staff during hot weather. I believe it is not in line with what men can wear and in this day and age 'equal opportunities' should mean exactly that.
Visited Gynaecology on August 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. If you would like to discuss the aspects of your experience that you were less happy with, please feel free to contact our Customer Care Team on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Great response
Rated 4 stars out of 5
by Clare Broomhead - Posted on 07 August 2023
I was seen very quickly both by the nurse and the X ray department The nurse I saw was very helpful and went to slot of effort
Visited Accident and emergency services on August 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Excellent attention
Rated 5 stars out of 5
by Eunice - Posted on 30 August 2023
On the evening of Sunday 20th August my husband was unwell and had to attend the A&E Department. The Receptionist & Triage were very efficient and pleasant and found him a cubicle with a bed for him to rest. He then had various tests and was seen by a very caring & efficient Doctor who clarified my husband’s condition . All the Team were very kind. Pleased to say my husband was discharged following the results of all the various tests & examinations.
Visited Accident and emergency services on August 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Amazing team
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2023
I had to stay in for a number of days during this week for third trimester complications. This was nowhere near as terrifying and stressful as it could have been thanks to the care of all the wonderful staff. I wouldn't hesitate to recommend maternity care at Macclesfield and can honestly say I'm excited to return for more appointments and to have my baby.
Visited Maternity services on August 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
Fantastic care and compassion. Very efficient service. Drs app Monday and seen with consultants Friday. Discharged within a week. Couldn’t fault any part of the care
Visited Breast Surgery on August 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Wonderful caring staff
Rated 5 stars out of 5
by Ann Aspinall - Posted on 24 July 2023
Everyone from reception to nurses and consultants were kind caring and empathetic today. I cannot praise this department enough for their attitude and expertise. Thank you
Visited Ophthalmology on July 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Carol Norton - Posted on 27 July 2023
I had to attend A&E today after a fall. I was attended to extremely quickly and had an x ray and was told I had a dislocated shoulder. I was in excruciating pain up until my dislocation to my right shoulder was put back into place. I was informed of the fabulous lady’s name who massaged around my dislocation prior to putting it back into place and I have forgotten her name (very sorry) this lady was amazing and very caring. Thank you to everyone for putting me back together
Visited Accident and emergency services on July 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
Information supplied by East Cheshire NHS Trust