Macclesfield District General Hospital
Victoria Road, Macclesfield, Cheshire, SK10 3BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic staff
Rated 5 stars out of 5
by Carol Norton - Posted on 27 July 2023
I had to attend A&E today after a fall. I was attended to extremely quickly and had an x ray and was told I had a dislocated shoulder. I was in excruciating pain up until my dislocation to my right shoulder was put back into place. I was informed of the fabulous lady’s name who massaged around my dislocation prior to putting it back into place and I have forgotten her name (very sorry) this lady was amazing and very caring. Thank you to everyone for putting me back together
Visited Accident and emergency services on July 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Great practice
Rated 5 stars out of 5
by Barbara Leah - Posted on 19 July 2023
From the ambulance, A&E and xray and scan staff, I was met with kindness and compassion. In particular the trainee practitioner who helped me through the trauma I had experienced with professionalism and kindness
Visited Accident and emergency services on July 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Care and professionalism
Rated 5 stars out of 5
by mark wallis - Posted on 11 July 2023
Having been referred by my GP I would like to say a big thank you to all the staff who looked after me for their care and professionalism in dealing with my issue.
Visited Urgent care centre on July 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Great service
Rated 5 stars out of 5
by Diane Walker - Posted on 07 July 2023
I was referred by my GP as I have been experiencing discomfort in the area where I had breast cancer ten years ago. All the staff at Macclesfield hospital, in the breast care department, were professional, reassuring and personable. I feel confident that I receive the best possible care in this setting.
Visited Breast Surgery on July 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Uncaring tirage nurse
Rated 3 stars out of 5
by Anonymous - Posted on 27 July 2023
Went to A&E with my daughter who had a broke her foot. Unbelievably, the tirage nurse did not ask to see it. As a result , she waited longer in A&E than she would have done if she had looked at it, because she would have suspected a break and got seen quicker, which is what happened with other people. Thankfully the other staff were not like her, they were caring and compassionate. We do not mind the wait so much, it is the unprofessional and rude manner of the nurse.
Visited Accident and emergency services on July 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Great service Breast Clinic
Rated 5 stars out of 5
by Janet Willis - Posted on 30 June 2023
I was referred by my GP on a 2 week wait after finding 3 lumps . Had my appointment within the week. All the staff on the unit were absolutely marvellous and I was dealt with in a friendly, professional and caring manner . When you are at your most vulnerable this means so much and I can’t thank them enough for making me feel so at ease. I was one of the lucky ones today . To have various procedures and receive your results on the same day is incredible. What a wonderful service we have with the NHS . Thank you again to all the dedicated staff and volunteers at Macclesfield Hospital.
Visited Day treatment services on June 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Hospital phones unanswered
Rated 4 stars out of 5
by Dorothy Mills - Posted on 21 June 2023
GP requested an urgent x ray appointment on 19.June. yesterday, no text or phone message. received by me. from radiology. Today, 21st June, I phoned.421000 and 661370. Noone picked up the phone all day
Visited Don't know on June 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. If you would like to discuss the aspects of your experience that you were less happy with, please feel free to contact our Customer Care Team on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled No follow up contact
Rated 3 stars out of 5
by Rob - Posted on 24 July 2023
I had an MRI scan on the 25 June, since then there has been no contact from the hospital regarding the results. In the last couple of weeks I have called the depart directly on at least 4 occasions leaving messages regarding this and as yet I have not received a reply. I find the experience extremely frustrating and I'm left worried about the results of the scan.
Visited Ear, Nose & Throat on June 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. If you would like to discuss the aspects of your experience that you were less happy with, please feel free to contact our Customer Care Team on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Exceptional staff
Rated 5 stars out of 5
by Margaret Weltman - Posted on 02 July 2023
My husband spent two days in A&E and then one month in the Cardiology ward. Both departments showed great kindness, patience and skill throughout his stay and also took time to explain a quite complicated medical condition to us both. Facilities on the ward could have been better but the important things were top notch.
Visited Cardiology on June 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Amazing care and kindness
Rated 5 stars out of 5
by Rebecca withnell - Posted on 17 May 2023
I attended A and E with severe abdominal pains. The care I received from arriving at the desk until leaving four days leeter was outstanding. I was scared and in pain yet I remained calm throughout and I know that was due to the level of care I received. A and E was incredibly busy yet staff were calm and patient and I felt in safe hands. Every person I met was thoughtful and kind and respected my dignity. I did have to have surgery to remove my burst appendix. Again the level of care was amazing. I was on ward one for the duration of my stay. All the staff were attentive and kind. I felt so well looked after. My time in hospital gave me some insight into the demands on hospital staff and has left me in complete awe of the work they do. Thank you for taking such good care of me.
Visited Accident and emergency services on May 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
Information supplied by East Cheshire NHS Trust