Macclesfield District General Hospital
Victoria Road, Macclesfield, Cheshire, SK10 3BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service Breast Clinic
Rated 5 stars out of 5
by Janet Willis - Posted on 30 June 2023
I was referred by my GP on a 2 week wait after finding 3 lumps . Had my appointment within the week. All the staff on the unit were absolutely marvellous and I was dealt with in a friendly, professional and caring manner . When you are at your most vulnerable this means so much and I can’t thank them enough for making me feel so at ease. I was one of the lucky ones today . To have various procedures and receive your results on the same day is incredible. What a wonderful service we have with the NHS . Thank you again to all the dedicated staff and volunteers at Macclesfield Hospital.
Visited Day treatment services on June 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Hospital phones unanswered
Rated 4 stars out of 5
by Dorothy Mills - Posted on 21 June 2023
GP requested an urgent x ray appointment on 19.June. yesterday, no text or phone message. received by me. from radiology. Today, 21st June, I phoned.421000 and 661370. Noone picked up the phone all day
Visited Don't know on June 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. If you would like to discuss the aspects of your experience that you were less happy with, please feel free to contact our Customer Care Team on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled No follow up contact
Rated 3 stars out of 5
by Rob - Posted on 24 July 2023
I had an MRI scan on the 25 June, since then there has been no contact from the hospital regarding the results. In the last couple of weeks I have called the depart directly on at least 4 occasions leaving messages regarding this and as yet I have not received a reply. I find the experience extremely frustrating and I'm left worried about the results of the scan.
Visited Ear, Nose & Throat on June 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. If you would like to discuss the aspects of your experience that you were less happy with, please feel free to contact our Customer Care Team on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Exceptional staff
Rated 5 stars out of 5
by Margaret Weltman - Posted on 02 July 2023
My husband spent two days in A&E and then one month in the Cardiology ward. Both departments showed great kindness, patience and skill throughout his stay and also took time to explain a quite complicated medical condition to us both. Facilities on the ward could have been better but the important things were top notch.
Visited Cardiology on June 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Amazing care and kindness
Rated 5 stars out of 5
by Rebecca withnell - Posted on 17 May 2023
I attended A and E with severe abdominal pains. The care I received from arriving at the desk until leaving four days leeter was outstanding. I was scared and in pain yet I remained calm throughout and I know that was due to the level of care I received. A and E was incredibly busy yet staff were calm and patient and I felt in safe hands. Every person I met was thoughtful and kind and respected my dignity. I did have to have surgery to remove my burst appendix. Again the level of care was amazing. I was on ward one for the duration of my stay. All the staff were attentive and kind. I felt so well looked after. My time in hospital gave me some insight into the demands on hospital staff and has left me in complete awe of the work they do. Thank you for taking such good care of me.
Visited Accident and emergency services on May 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Exceptional experience
Rated 5 stars out of 5
by Kath - Posted on 22 May 2023
I am so impressed by the exceptional service provided to me over the last 24 hours. I have received the best possible service with an exceptionally efficient delivery, including CAT scan, MRI scan and Ultrasound scan and a full suite of blood tests and analysis. What more could I ask, you were all brilliant.
Visited Accident and emergency services on May 2023
Review titled Macclesfield District General Hospital
Replied on 21 September 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
My daughter attended the Day Care Surgical ward today to have her tonsils removed. As it was her first surgery she was very anxious The standard of care she received was fantastic. The staff were attentive informative and professional. On arrival at the unit we were shown to a bed which was prepared with her name marked above above it and organised with a gown etc. Met by the sister anesthetiser and consultant within 15 minutes. The ward was extremely clean and we were immediately put at ease. Throughout the procedure we were informed of each process. On arrival at the theatre the surgeon and his team were friendly and reassuring. When returned to the ward my daughter was monitored regularly every 30 minutes. All her needs were catered for. We were given detailed information about aftercare. At no time did we feel unsure about what was happening. All of the staff were approachable and professional.
Visited Day treatment services on May 2023
Review titled Macclesfield District General Hospital
Replied on 02 November 2023
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Amazing, caring staff.
Rated 5 stars out of 5
by Thankful patient - Posted on 24 May 2023
I attended the endoscopy department today for bowel cancer screening. I was beyond nervous having lost my mother to bowel cancer 10 years ago. The staff were amazing from start to finish. Every single staff member I came into contact with was cheerful and caring. They calmed me down and talked me through each step. They made the procedure as pain free and comfortable as possible. We are so very lucky to have such a wonderful NHS system. So many countries rely on a can’t pay, no treatment service. I for one am very grateful for their professionalism. Thank you to all of you.
Visited Diagnostic Endoscopy on May 2023
Review titled Macclesfield District General Hospital
Replied on 21 September 2023
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Excellent care
Rated 5 stars out of 5
by Carol Jones - Posted on 12 April 2023
Was admitted to ward 8 with pneumonia, the care I received from all the staff was excellent, they were very professional and caring. Nothing was too much trouble for them . Special thank you to the cardiology department too. Big thank you to all .
Visited Respiratory Medicine on April 2023
Review titled Macclesfield District General Hospital
Replied on 21 September 2023
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Appalling Appointment Services
Rated 2 stars out of 5
by Anonymous - Posted on 30 April 2023
After a six month wait to see her consultant my 82 year old mum was give an out patient appointment for Good Friday. She then had to wait a further 4 weeks for another appointment & had to be admitted due to a rapid deterioration in her condition.
Visited Gastrointestinal and Liver services on April 2023
Review titled Macclesfield District General Hospital
Replied on 21 September 2023
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
Information supplied by East Cheshire NHS Trust