Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Minor Injuries Unit - Excellent Service Again!
Rated 5 stars out of 5
by Colin Smith - Posted on 24 April 2024
I have had the need of urgent assistance on two occasions from the MIU at Maidstone Hospital, once last May 2023 and this April 2024. The service I have received has been excellent on both occasions. Quick, efficient and effective. Thank you.
Visited Accident and emergency services on April 2024
Review titled Maidstone Hospital
Replied on 25 April 2024
Dear Mr Smith, Thank you for taking the time to provide feedback on the excellent service you received from the staff in the Emergency Department (minor injuries) and I was pleased to read that your experience was a positive one. Kindest Regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Too much noise
Rated 5 stars out of 5
by Janet - Posted on 20 April 2024
Fantastic hospital. Staff top class for care .but the hospital had no understanding or procedure of keeping noise levels down so that patients can recover by actually sleeping . I.personally do not think my review will have any effect because it is easy to disregard this comment. But I was a nurse many years ago and staff were taught to close doors between clinical areas nurses stations etc and bays . There is a total lack of respect for patients mental welfare over recovery . Doubt this will change and astounded nurses carry on on wards to this level of bad nursing. They are totally obviousness to this basic need. Laughing and talking out loud during a night shift should not happen. Please keep it down and shut doors
Visited Don't know on April 2024
Review titled Maidstone Hospital
Replied on 24 April 2024
Dear Janet, Thank you for taking the time to provide a review of your recent experience. I was pleased to read staff were top class for care and you feel the hospital is fantastic, however I was disappointed to note the noise levels affected your recovery for which I apologise. Please could you contact the PALS service using the details below to provide us with further information in order for us to identify the ward you stayed on in order that we may provide this feedback to the ward management team with a view to improving future patience experience. Kindest Regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Random Discharge from Service
Rated 2 stars out of 5
by Joel Brown - Posted on 20 April 2024
I was on the waiting list to see the Urology department for over 6 months. As my appointment was coming up I had to rebook due to work conflicts so I sent the necessary text message about 4 days in advance. Then the next day with no warning I received a call from a Private Number which I could not answer as I was in work with a client. I was then left a voicemail from a doctor saying he had read my medical notes, he quoted a note that was written months before my referral which said my problem had cleared up, and that he will be discharging me from the service. I have waited very long to see a doctor for an issue causing me frequent pain. I called my GP practice and they said I will have to book to see a GP who will likely have to re-refer me, meaning I will likely have to wait another 6 months in pain, which I see as extremely unfair. I understand the NHS is very stretched being an employee/clinician myself, but this is simply bad practice in my opinion.
Visited Urology on April 2024
Review titled Maidstone Hospital
Replied on 22 April 2024
Dear Mr Brown, Thank you for providing feedback on your recent experience of our Urology service and I was sorry to read that you have been discharged. To allow us to look into this further for you, please do contact the PALS service using the details below and we would happy to assist you. Kindest Regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Disappointed with surgeon
Rated 3 stars out of 5
by Daniel kemp - Posted on 21 April 2024
I’ve had three preops and seen an anaesthetist three times one for ENT and two for upper GI . I can only have one operation at a time as I’ve been informed by the surgical appointments team. My ENT operation has now been referred back to the consultant as my preop has run out as it only lasts six months as did my first reop for my gallbladder operation.The surgery for my gallbladder operation has been cancelled twice by the surgeon. The last time I was in the surgery clinic and the surgeon said my polyps or okay. I have five polyp which are large and the operating was to prevent them turning cancers . If my consultant thought it was necessary it must be necessary.The surgeon has sent me back to my consultant who has very kindly sent me for an MRI .My consultants have been fantastic and all the other departments that have been involved in my treatment.I believe the operation is half hour long. My problem is all the precious time clinicians have spent with me and the cost of all the scans and preop blood tests and the neurological reports I have needed to get from the neurology department at kings because of my neurological conditions The surgeon has completely wasted so much NHS money and peoples time and delayed my second operation just because they didn’t feel like doing it that day.
Visited General Surgery on April 2024
Review titled Maidstone Hospital
Replied on 22 April 2024
Dear Mr Kemp. Thank you for leaving a review regarding your care under the ENT and Upper GI team. I was sorry to read that your pre-operative assessment has now run out and that you have had surgery cancelled twice. We would be happy to look into this for you should you wish to contact the PALS service using the details provided below. With very best wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Surgery team
Rated 4 stars out of 5
by Daniel kemp - Posted on 23 April 2024
I previously left a review about having my surgery delayed twice which was unfair of me as my GI and surgical consultants have been very good
Visited General Surgery on April 2024
Review titled Maidstone Hospital
Replied on 24 April 2024
Dear Mr Kemp, Thank you for your further review and we are pleased to read that your Consultant surgeons have been very good. The Trust value all feedback in order to know what we are doing well and where we can improve care and treatment We are therefore grateful that you have taken the time to let us know of your experience. Kindest regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Worst staff
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2024
I went to A&E minor clinic for followed up appointment for my son his leg was burn with very hot water , he is 4 autistic,nonverbal,with learning disability,our appointment was at 11am and he was seen at 11:30 am even after the appointment dr ask us to wait for another hrs ,I explained about my sons situation but staff were rude ,didnt help ,even the dr who saw my son was rude🥹🥹🥹
Visited Accident and emergency services on April 2024
Review titled Maidstone Hospital
Replied on 05 November 2024
Good morning, Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Quick Response
Rated 5 stars out of 5
by Helen - Posted on 26 April 2024
Just a huge thankyou to the triage nurse in A/E who responded quickly and realised my husband was acutely unwell and got him transferred into minors instead of waiting for a GP appointment. From then on we couldn’t fault the care. Thankyou to everyone in Minors for his care.
Visited Accident and emergency services on April 2024
Review titled Maidstone Hospital
Replied on 29 April 2024
Dear Helen Thank you for sharing your feedback with us from when your husband attended the Emergency Department. I was pleased to read that the triage nurse responded quickly and your husband was seen in the minors area and did not have to wait to see the GP. Rest assured I will pass your feedback onto the management team for them to share with the staff. Best wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Emergency department is absolutely horrible. 12.02.2024 my husband had a strong kidney pain and no painkillers didn't help him. We were waiting 7 hours in the queue and I asked nurse for a bed for him, he couldn’t sit on the chair, she told me in a rude tone that she could not do anything, while there were empty beds in the corridor. The staff are rude, specially Indian nurses, no one is willing to help. It's just awful. Lots of staff, but they don't really do anything to help you. Medical service is terrible! Why do we pay such taxes for?
Visited Accident and emergency services on March 2024
Review titled Maidstone Hospital
Replied on 13 March 2024
Good morning, Thank you for taking the time to share with us the experience your husband had recently in the Emergency Department. I was very sorry to read that the standard of care fell short of what we aspire to deliver on this occasion. We would be happy to look into this further for you should you wish to contact the PALS team by email at mtw-tr.palsoffice@nhs.net or phone at 01622 224960. Kindest Regards, Lianne PALS Team Leader
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Review titled excellent eye clinic
Rated 5 stars out of 5
by Chris Hall - Posted on 07 March 2024
My visit for a now 6 monthly monitoring scenario was without exception a reassuring and pleasant experience. i found the intake efficient. the pre consultant tests and flashing light photos no problem with a happy informative team. my final consultant was very thorough attentive and reassuring. Has arranged for continued monitoring in his clinic. I have no reservations for recommending this hospitals eye clinic its for m 5 stars
Visited Ophthalmology on March 2024
Review titled Maidstone Hospital
Replied on 07 March 2024
Dear Mr Hall We were pleased to read your review of your recent experience in the Eye Clinic and thank you for taking the time to share your experience with us. We shall have pleasure in passing your compliment to the Ophthalmology management team today. With best wishes Sylvia PALS Officer
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Review titled Minor injury care
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2024
I visited the minor injuries unit 24 hours after a fall. This was due to continuing pain and swelling in my wrist, knee and ribs and concern in relation to osteoporosis. The triage was efficient and the wait for a consultation was not too long. I was treated kindly and everything was explained to me. Fortunately I had no broken bones and was reassured. Everything 10 out of 10. Thank you.
Visited Accident and emergency services on March 2024
Review titled Maidstone Hospital
Replied on 18 March 2024
Good afternoon Thank you for taking the time to share your feedback with us. It was so lovely to hear that you were treated efficiently and kindly by the minor injury staff. Please be assured I will share your feedback with the management team for minor injuries who I know will appreciate your kind words and will share them with the team. Many thanks Best wishes Sylvia PALS Officer
Information supplied by Maidstone and Tunbridge Wells NHS Trust