Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Not fit for purpose
Rated 1 star out of 5
by Ronald Wilson - Posted on 13 March 2024
Been referred twice by Dr since September 23... still no appointment , Gp at Wits end too, no reply , no appointment and they never answer phone , tried dozens of times in last few weeks, am and pm just rings out...GP secretary is now going to try and contact them... and at the other end of this is a person in pain who could get help if only they cared .
Visited Pain Management on March 2024
Review titled Maidstone Hospital
Replied on 13 March 2024
Dear Mr Wilson, Thank you for your review and I am very sorry both your GP practice and yourself have had difficulty following up on a referral. Please do not hesitate to contact the PALS office if you would like us to look into this for you. We can be contacted by email at mtw-tr.palsoffice@nhs.net or by phone on 01622 224960 and please do leave a message if the PALS officer is on another call when you ring in. Kindest Regards, Lianne PALS Team Leader
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Review titled Attentive staff
Rated 4 stars out of 5
by Colin Downing-Waite - Posted on 18 March 2024
I was disappointed to have my surgery due in February 2024 cancelled at short notice, without a reason and had to wait over 3 weeks for a new date for surgery. I feel your procedure of having to ring the day before, in a dedicated one hour slot (which was engaged for 35 minutes) to obtain your admission details, adds to the stress of a hospital admission. I was lucky that I had family who were available to take me whatever time I needed to arrive. If you are someone that has to rely on getting to the hospital via taxi or public transport, then finding out your time slot just a matter of hours before you are due to arrive could make it very difficult to plan travel arrangements. My local NHS Trust always provides you with a letter in advance of planned surgery advising you of your admission time and ward details for the day of your procedure. I feel this is far preferable. However, I couldn't fault the excellent staff in the short stay surgical unit whilst waiting for my operation. I'd also like to thank the entire medical team on Cornwallis Ward , where I was transferred to after the operation, for their attention and the care I received. They provided thorough explanations for all the procedures I needed and answered any questions I had, in great detail. Also the staff in the discharge lounge who collected me from the ward and kept my amused until my family arrived. Thank you Maidstone Hospital.
Visited Urology on March 2024
Review titled Maidstone Hospital
Replied on 20 March 2024
Dear Mr Downing-Waite Thankyou for your feedback and taking the time to share your experience with us. I was sorry to read that your surgery was delayed and the problems you experienced when contacting the admission department. I have today shared your feedback with the admission management team to highlight this to them for any actions to be undertaken to improve patient experience. It was wonderful to read your kind words about the excellent staff on the Short Stay Surgical unit and Cornwallis Ward and I was pleased that you were kept amused whilst waiting to be collected by your family. I will forward these kind words to the ward teams who I know will appreciate this feedback. Thankyou once again. Best wishes Sylvia PALS officer
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Review titled Good hospital
Rated 5 stars out of 5
by peter smith - Posted on 19 March 2024
The first call from the hospital was on Tuesday 5th March and had a appointment the same day for a x ray this was carried out with so much expertise by lovely staff. My next appointment was for a CT scan on Saturday the 9th March and this was very quick and easy again the staff were exceptional. My appointment with the urology dept was on Friday 15 March and can only say that this was carried out by lovely staff and the doctor was very professional and put me at ease with my examination. I can only say that the staff at Maidstone hospital are truly exceptional and caring.
Visited Urology on March 2024
Review titled Maidstone Hospital
Replied on 20 March 2024
Dear Mr Smith Thank you for taking the time share your feedback. It was lovely to read your kind comments in respect of the prompt service you received when attending your three appointments with with both Radiology and Urology, and the expertise and professionalism shown by the staff. I will today share this feedback with the management teams and I know the staff will appreciate your kind words. Best wishes Sylvia PALS Officer
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Review titled Great pratice
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
It was really good and we waited along time and it was so good And we nearly got lost in the department
Visited Urology on February 2024
Review titled Maidstone Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave this feedback about your experience and please accept our apologies for the long wait. Best wishes Sylvia PALS Officer
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Review titled Thought I was in private hospital so good
Rated 5 stars out of 5
by Mr Alexander E Bevan - Posted on 22 February 2024
Was in Accute assessment. The nurses so good and always washing hands . Food was great. Cleaners constantly cleaning wards and corridors I don’t know how anyone can criticise. Car park only problem driving round and round trying to find space
Visited Don't know on February 2024
Review titled Maidstone Hospital
Replied on 07 March 2024
Dear Mr Bevan Thank you for taking the time to leave a review of your experience following your stay in the Acute Assessment Unit (AAU). We were pleased to read that you felt you were in a private hospital and sorry to learn of your experience with car parking. We shall be delighted to share your feedback with the AAU management team and we shall also provide feedback to our facilities management team today. With best wishes, Sylvia PALS Officer
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Review titled Horrible Place - stuff of nightmares!
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
Wasted five hours with possible sepsis at this hideous place. The staff are brusque and simply don’t listen. Nobody actually seems to care and nobody takes responsibility for you. Just left in a corridor for hours in pain with no information watching people coming in after you being seen. Actually gave up and went home in the end. The ceiling in the waiting room had collapsed and was just left all over the floor and chairs. Waiting times hadn’t been updated for two days and the general sense of decay and indifference is palpable. Horrible, horrible place!!
Visited Accident and emergency services on February 2024
Review titled Maidstone Hospital
Replied on 09 February 2024
Dear Patient Thank you for taking the time to submit your feedback on your recent experience when attending Maidstone Hospital Emergency Department. I am very sorry to learn of your experience, for which I apologise. Please be assured that I will pass this onto the Emergency Department Management Team. However can I please suggest that you contact the PALS team, contact details as below, so that we can discuss further. Once again I am sorry for your experience. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Endoscopy Department
Rated 5 stars out of 5
by Jan Ellis - Posted on 16 January 2024
Wonderfully friendly and reassuring staff. They explained the procedure very clearly and were supportive throughout. Excellent.
Visited Gastrointestinal and Liver services on January 2024
Review titled Maidstone Hospital
Replied on 18 January 2024
Dear Ms Ellis Thank you for taking the time to give your feedback on your recent experience when attending the Endoscopy Department. I was pleased to learn that the procedure was clearly explained and that you felt supported throughout the procedure. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed them to the team. Thank you again. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Swift and excellent care
Rated 5 stars out of 5
by Neil Hunter - Posted on 18 January 2024
The two paramedics that took my father to hospital in the afternoon of Wednesday 17th from West Malling to Maidstone A and E were absolute stars. They were thorough and careful to keep him calm. They asked permission before examining/testing him and clearly explained what was happening. He has asked me to send this review with his thanks. We are very fortunate to have such professional staff on the front line.
Visited Accident and emergency services on January 2024
Review titled Maidstone Hospital
Replied on 23 January 2024
Dear Mr Hunter Thank you for taking the time to submit your feedback regarding your father's recent experience when being brought to the Emergency Department via the Ambulance Service. Though I was sorry to learn that your father was unwell, I am pleased that the crew were thorough and kept him calm. Staff always appreciate receiving such kind words and praise, so can I please ask that you resubmit your review to South East Coast Ambulance Service who are responsible for providing ambulance crews across the county. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Fantastic treatment, excellent care by all the stroke staff.
Rated 5 stars out of 5
by Edward Hilder - Posted on 30 January 2024
Went to Maidstone Hospital on 09th January 2024 and had hardly sat down when I was called to see a nurse. She said that the Stroke ward would call back within 2 minutes it was in fact 1 minute. I then was taken to the Stroke ward and seen immediately. The care I received was absolutely first class and could not have had better treatment if I had gone private. The aftercare has also been superb. I would like to thank all the amazing staff who looked after me. Please keep up the good work
Visited Stroke on January 2024
Review titled Maidstone Hospital
Replied on 02 February 2024
Dear Mr Hilder Thank you for taking the time to submit your kind feedback on the care you received when attending the Maidstone Hospital Stroke Unit recently. Though I was sorry to learn that you were unwell, I am very pleased that the care you received was 'first class' and the aftercare 'superb'. Staff always appreciate receiving such kind words and praise, so please be assured that they will be passed to the management team so that they can be shared with all concerned. Thank you again for your time and I hope that you have made a speedy recovery. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Positive experience with gastroscopy
Rated 4 stars out of 5
by Anonymous - Posted on 15 December 2023
I recently had a gastroscopy and was feeling very very nervous. I was seen very quickly even though I arrived half an hour early, and the team made me feel very safe and comfortable. I felt quite bad as I was panicking due to the throat spray, and just feeling really nervous in general but I want to thank the team for making my experience comfortable. They kept telling me that everything was normal, they were monitoring me and I was breathing just fine, and that this was normal. It wasn’t painful or uncomfortable at all and was over before I knew it. Thank you to the endoscopy team.
Visited Gastrointestinal and Liver services on December 2023
Review titled Maidstone Hospital
Replied on 21 December 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending the Endoscopy Unit. I am very pleased to learn that you had a positive experience and the team made you feel very safe and comfortable. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed them to the Endoscopy Team. Thank you again. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust