Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Brilliant care
Rated 5 stars out of 5
by Dr Philippa Smith - Posted on 18 November 2022
My mother was admitted to mercer ward. The care has been outstanding; nurses are professional, thoughtful and caring. Doctors are also excellent and have kept me up to date. They have ensured that my mother remains comfortable, for which I am eternally grateful.
Visited Geriatric Medicine on November 2022
Review titled Maidstone Hospital
Replied on 14 December 2022
Dear Dr Smith Thank you for taking the time to submit your recent feedback on the nurses from Mercer Ward caring for your mother recently. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the Ward Management Team so that it can be shared amongst staff. Thank you again for your time and interest. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Standards of care are amazing
Rated 5 stars out of 5
by Mr Nicholas J Coker - Posted on 06 October 2022
After getting a metal fragment in my eye and presenting to A&E I was informed I'd have an hour and a half hour wait for triage before being seen in approx 5 hours. I was seen in 50 minutes, which was good and sent to minors. Given the option of waiting 8 hours to be seen or returning the following day I opted for an appointment. Due to unforseen circumstances my lift fell through for the following morning. I phoned to notify the dept and the staff were great and scheduled an appointment for me a few hours later. Once I arrived I was in, fixed and out again in less than 15 minutes. The staff were great with steady needle hands! My only criticism is that there were obviously long waiting lists and it seemed the staff were stretched too thin and need more support.
Visited Don't know on October 2022
Review titled Maidstone Hospital
Replied on 07 December 2022
Dear Mr Coker Thank you for your email and I am sorry to learn that unfortunately you recently injured your eye which required treatment at Maidstone Hospital Emergency Department. I thank you also for taking the time to submit your feedback on your experience which I will now pass to the Emergency Department and Minors Department Leads so that it can be shared amongst the Team. Please note that staff always appreciate receiving such praise, so I thank you for your time and consideration. I do hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled The treatment was exemplary
Rated 5 stars out of 5
by Derek - Posted on 27 October 2022
I was admitted on Wednesday to the ccu after two cardiac arrests, one at home and one at the hospital. I had a range of tests, including chest X-rays, ecg's and an Echocardiogram. My problem was quickly identified as Bradycardia (A very slow heart rate) Thursday I was fitted with a Pacemaker and Friday I was home. I received the utmost care and empathy from all staff, from the Cardiologists, Nurses, Auxiliraries and the Cleaners. I simply cannot praise the hospital and staff for everything they did for me ... without the due care and attention I received I would not be here today. Thank you from myself and my family, bless you all. Derek
Visited Cardiology on October 2022
Review titled Maidstone Hospital
Replied on 08 December 2022
Dear Derek Thank you for your kind words and praise for the staff that cared for you whilst admitted to the Coronary Care Unit at Maidstone Hospital recently. Staff always appreciate receiving such kinds words and praise so please be assured that I will forward your feedback to the management team, so that it can be shared amongst all staff. Thank you again for your time and I do sincerely hope that you continue to stay well. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Rapid Access after 8hour wait
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2022
Refered 'urgently' with a retinal tear and hemorrhage on right eye. Rapid access clinic called the same day with early appointment for surgery the following morning. Needless to say I am very anxious. Drops inserted to dilate pupils. Waited to be told staff member off sick so I'm pushed back to 2.15pm. Dilation worn off so another dose of drops inserted ready for my 2.15pm slot. Consultant calls me in at 2.35pm to say he is too busy and needs to see to the general eye clinic patients before ME. The majority of patients sitting around me arrive way after I have but get seen. My choice was either wait until end of clinic for my laser photocoagulation surgery or come back the next day. I had already had a sleepless night before this scheduled appointment so was definitely wanting to get this over with today!!! By 5pm I'm a tearful anxious mess. The Consultant inserted more drops and numbing drops but within 2 mins the surgery started. Awful sharp pains and I almost passed out. The worst experience ever. Advised to go home and rest for a few days. The summary of my day...I was made to wait from 9am to 5pm for a 10minute procedure. Totally unexceptable treatment. Was a horrible experience and has really affected me mentally.
Visited Ophthalmology on October 2022
Review titled Maidstone Hospital
Replied on 14 December 2022
Dear Patient, Thank you for taking the time to submit your feedback on your recent experience when attending Maidstone Hospital Rapid Access Eye Clinic and I am so sorry to learn of your experience. Can I please suggest that you contact PALS to discuss this further, however in the interim please be assured that I have passed your feedback to the Ophthalmology Management Team so that it can be discussed amongst staff and used as a learning tool to enhance future patient experience. Once again I am so sorry for your experience but do sincerely hope that you have now made a full recovery both physically and mentally. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Excellent Care
Rated 5 stars out of 5
by Sonia Holmes - Posted on 24 October 2022
Admitted for urgent CT scan of possible blood clot in abdominal aorta. Unfortunately my veins notoriously difficult to locate with cannula needle. Eventually one was found by a combination of ultrasound and the skill of a doctor. I was impressed to hear him muttering the names of veins and arteries as his finger moved over my arm. His way of retaining his knowledge of the human body during work. I thought that they learnt this during their studies, then promptly forgot a lot of it. He was so gentle, after feeling like the proverbial pincushion, I didn’t even feel the insertion of the needle. The CT scan was over without any problems & he quickly confirmed it was clear, although apparently I have gall stones which I didn’t know about. The staff were all very kind and caring, they made a worrying time for my husband and myself more bearable by their calm and knowledgeable demeanour. Not the best way to spend a Saturday, but certainly not the worst either. The staff inspire confidence in our NHS and although I hope I do not have to visit them again in the future, it gives me a warm feeling knowing they are there. Thank you .
Visited Accident and emergency services on October 2022
Review titled Maidstone Hospital
Replied on 08 December 2022
Dear Sonia Thank you for taking the time to submit your kind words and praise regarding your recent experience when having your scan. Staff always appreciate receiving such praise, so please be assured that I will forward to the management team so that it can be shared amongst staff. Thank you again and I am so very pleased that your results were favourable. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled wonderful care.
Rated 5 stars out of 5
by martin fryday - Posted on 03 November 2022
admitted on sun 30th oct via 999 excellent service to aau depart. with diabetic problem. discharged on tue 1st nov the care i received from all staff members was excellent. thank you.
Visited Diabetic Medicine on October 2022
Review titled Maidstone Hospital
Replied on 08 December 2022
Dear Mr Fryday Thank you for taking the time to provide feedback on your recent experience when a patient in the Acute Assessment Unit. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the management team so that it can be shared amongst staff. Thank you again for your time and I do sincerely hope that you are feeling better now. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2022
I had a Urology short stay admission today. This is the second time I had to attend the hospital for this . I also had some other interventions previously which were not successful due to the condition. All the staff I encountered were very helpful and accommodating and the care I received was always excellent . I work as a GP and I am proud to see the NHS provide such an amazing service. Long may it continue ! Thank you very much.
Visited Urology on August 2022
Review titled Maidstone Hospital
Replied on 18 August 2022
Dear Dr Thank you for taking the time to provide feedback on the staff and treatment you received when attending Maidstone Hospital recently. Staff always appreciate receiving such praise for their efforts so please be assured that your feedback will be passed to the management team so that it can be disseminated amongst the team. I thank you again for your time and do sincerely hope that you make a full and speedy recovery. With Regards Jane Williamson PALS Officer
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Review titled Absolute perfection in care
Rated 5 stars out of 5
by William and Veronica Stewart - Posted on 26 August 2022
Brought husband to hospital in quite a bad state. Not himself at all and in wheelchair - usually playing golf 3 times a week. He felt very ill. He was given attention quite quickly. Took blood pressure and put on drip took blood, gave ECG and blood pressure many times. It seemed nothing was too much trouble. Eventually he felt better and after elderly care checks and back to a better feeling, checked he could react normally to things and manage stairs he was allowed home. Just arriving there and their immediate care made an improvement. We cannot thank A and E enough and hope they receive this praise directly. Thank you all so much Veronica and William Stewart
Visited Accident and emergency services on August 2022
Review titled Maidstone Hospital
Replied on 31 August 2022
Dear Mrs Stewart Thank you for taking the time to send your kind words and praise for the staff that cared for your husband William when attending the Emergency Department at Maidstone Hospital. I was very sorry to learn that he felt so poorly but am pleased that he made quick recovery. Staff always appreciate receiving such praise and kind words for their hard work and efforts, so please be assured I will pass your feedback to the management team, so that it can be shared amongst the staff within the Department. I thank you again for your time and interest and do hope that William continues to stay well. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled The treatment I received today was amazing
by Niksmith80 - Posted on 17 August 2022
After finding a lump in my breast just over a week ago my doctor referred me to the Peggy Wood clinic. I arrived today and was greeted by a very polite caring receptionist who took my details and got me sorted in the waiting area. I was then shown to a dr , then to have a mammogram, then to have a ultrasound before being informed that I had a breast cyst. They were able to drain it while I was there. All the staff I meet today were friendly and happy and made me feel at ease. We had a laugh which was lovely as I had been so worried about what the outcome might be. They were able to do everything within 90 mins and I left knowing that everything was ok. The treatment received today was amazing and I am so grateful to the staff for making what truly is a worrying time into an amazing experience. Thank you all so much.
Visited August 2022
Provided by Care opinion
Review titled Maidstone Hospital
Replied on 18 August 2022
Dear Patient Thank you for taking the time to submit your kind words and praise for all the staff that cared for you when visiting the Peggy Wood Breast Clinic recently. Staff always appreciate hearing such kind praise, so please be assured that your feedback will be passed to the management team so that it can be disseminated amongst the whole team. I am so very pleased that you were able to have everything done so quickly and that you felt comfortable at ease. I do hope that you have now made a full recovery and thank you again for your time and interest. With kind regards Jane Williamson PALS Officer
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Review titled Friendly, reassuring and professional
Rated 4 stars out of 5
by Anonymous - Posted on 22 August 2022
I visited the audiology department for a hearing test. I was greeted at reception with a smile and very pleasant manner. The audiologist called me in and explained the procedure to me, allowing plenty of time for any questions. A thorough history was taken prior to the test and she was very professional and caring. Thank you.
Visited Ear, Nose & Throat on August 2022
Review titled Maidstone Hospital
Replied on 23 August 2022
Dear Patient Thank you very much for taking the time to share your experience when attending the Audiology Department for your recent hearing test. I am pleased that you felt that the audiologist took time with you and was professional and caring. All staff really appreciate receiving such praise so please be assured that I will pass your feedback onto the management team so that it can be shared with the audiologist and the rest of the team. Thank you again for your time and interest, which is much appreciated. Kind Regards Jane Williamson PALS Officer
Information supplied by Maidstone and Tunbridge Wells NHS Trust