Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Compassionate attention
Rated 4 stars out of 5
by Mike Jarman - Posted on 19 May 2023
I was brought in by ambulance under blues and twos with a caring and friendly crew having had a minor stroke. Yesterday (Thursday) around 6pm. Was seen to and scanned quickly by the team, bloods taken, hooked up to heart monitor, drugs and doses explained in detail. The consultant, whose name might suggest he speaks a lot? was caring and compassionate to the extent that his parting words almost brought me to tears. All the staff, nurses and doctor on duty were caring and friendly. I hope these words are passed through to the team, my son (who accompanied me in the ambulance) and I were impressed and we wish the team well in the coming months. Thank you all again.
Visited Stroke on May 2023
Review titled Maidstone Hospital
Replied on 23 May 2023
Dear Mr Jarman Thank you for taking the time to submit your feedback regarding your experience when attending Maidstone Hospital Emergency Department. Though I was very sorry to learn that you were unwell, I am very pleased that you were seen very quickly, given information on medication given and that you felt the team caring for you were caring and friendly. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team so that is can be shared amongst all staff. Thank you again for your time and I do sincerely hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Great pratice
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2023
It was very busy at the hospital because we saw lots of different doctors and nurse and I had chest pains and UTI symptoms and it was very busy there and had blood test as well
Visited Accident and emergency services on March 2023
Review titled Maidstone Hospital
Replied on 27 September 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending Maidstone Hospital. Though I was sorry to learn that you were unwell, I am pleased that you felt that you received good care and attention. Staff always appreciate receiving such kind words, so please be assured that I have passed your comments to the management team so that they can share amongst all staff. Thank you again for your time and interest and I do hope that you have now made a full recovery. With regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust
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Review titled Professional excellence
Rated 5 stars out of 5
by Jan Hudson - Posted on 26 March 2023
I spent this morning at Maidstone A ans E, department mostly in the Ambulatory Care Centre following triage. At all times I was treated with superb care and empathy. The doctor who treated me was professional, thorough and explained everything clearly. He was extremely aware that I was in great pain and only discharged me after he knew the pain killers were working. Thankyou so much to all staff involved.
Visited Accident and emergency services on March 2023
Review titled Maidstone Hospital
Replied on 28 March 2023
Dear Ms Hudson Thank you for taking the time to submit your feedback regarding your recent attendance at Maidstone Hospital Emergency Department. Though I was sorry to learn that you were unwell, I am very pleased that you were treated with superb care and empathy and that the doctor explained everything clearly to you. Staff always appreciate receiving such kind words and praise so pleased be assured that your feedback will be passed to the Emergency Department management team, so that it can be shared amongst all staff. Thank you again for your time and interest and I do hope that you have now made a full recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Wonderful Treatment
Rated 5 stars out of 5
by John Guinn - Posted on 20 February 2023
I underwent a Hernia repair at Maidstone Hospital on Saturday 18th February 2023. The whole team on the sssu ward treated everybody with total professionalism and respect. They were friendly and informative. I would like to thank them for everything that they did to make my stay as comfortable as possible. I would recommend this Hospital to anybody. Thank you.
Visited General Surgery on February 2023
Review titled Maidstone Hospital
Replied on 22 February 2023
Dear Mr Guinn Thank you for taking the time to submit your kind words and praise for the staff that cared for you whilst on the Short Stay Surgical Unit at Maidstone Hospital. I am pleased to learn that everybody treated you with professionalism and respect. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass them onto the management team so that they can be cascaded throughout the team. Thank you again for your time and interest and I do sincerely hope that you have a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Excellent service
Rated 5 stars out of 5
by Colin johnson - Posted on 10 February 2023
I attended the chronic pain clinic today to have injections for severe back pain. All members of staff were extremely helpful and professional.
Visited Pain Management on February 2023
Review titled Maidstone Hospital
Replied on 13 February 2023
Dear Mr Johnson Thank you for taking the time to submit your feedback about the service, care and treatment you received when attending the Pain Clinic at Maidstone Hospital. Staff always appreciate receiving such kind words and praise for their efforts, so please be assured that your feedback has been passed to the management team so that it can be cascaded to all staff within the clinic. Thank you again for your time and interest. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Removal of Uretic stent.
Rated 1 star out of 5
by Jason Hassell - Posted on 07 March 2023
after falling sick in australia and having a operation to insert an uretic stent to relief pain for kidney stone as an emergency. my follow up treatment or lack of it in uk has been diabolical. I visited my gp immediately upon arrival to uk and since have visited maidstone a&e on 2 occasions in 1 week with complications to my condition. my last visit after 10 hrs in a&e I had a ct scan to be told the stone had passed and I would have the procedure to remove the stent and discuss the treatment for another stone within 3 weeks from the duty urologist. I have called this department twice in the last week with no positive outcome. last week I was told I was not in the system and after calling today I was found and to be told that no notes from my a&e visit 12 days ago had been written up and that the urologist had no right to inform me I would have the procedure to remove this within 3 weeks. when challenged today admin clerk had no answer nor able to advise. I have been in a lot of pain and frankly been let down by the system. I have paid into for over 35 years for what?? I seriously hope I do not have any complications from this event. shame on you maidstone and tunbridge well nhs trust.
Visited Urology on February 2023
Review titled Maidstone Hospital
Replied on 09 March 2023
Dear Mr Hassell Further to your comments, I am sorry to learn of your experience when contacting Maidstone Hospital recently. I would be grateful if you could contact the Patient Advice Liaison Team on the numbers / email provided below, so that we can discuss further. Once again I am sorry for your experience and look forward to speaking with you shortly. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Excellent experience
Rated 5 stars out of 5
by Sue Collins - Posted on 27 February 2023
From assessment to procedure to discharge I could not fault my treatment. Nurses, specialists & support staff amazing. Everyone so considerate, reassuring and professional.
Visited Gynaecology on February 2023
Review titled Maidstone Hospital
Replied on 01 March 2023
Dear Ms Collins Thank you for taking the time to submit your feedback regarding your recent experience at Maidstone Hospital. I am pleased to learn that you felt all staff were considerate, professional and made you feel reassured. Staff always appreciate receiving such kind words and feedback, so if possible I would be grateful if you could let the PALS team know which Department / Ward you were treated on, so that we can ensure your message reaches the relevant staff. In the meantime I thank you again for your time and interest and do hope that you have made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled The best hospital by far!
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
I went to a&e last night, I was treated promptly and with the utmost respect and sympathy. I had a lovely doctor who genuinely wanted to help me and did everything he could to ease my pain and make me feel comfortable. I was given appropriate pain relief and rather than just sending me home like most hospitals do, he arranged a plan for me to go to be double checked at a different hospital. The staff were so friendly and offered me drinks and sandwiches, nothing was too much trouble for them. We are very lucky to have Maidstone hospital and all of the kind caring staff within it; they work extremely hard!
Visited Accident and emergency services on January 2023
Review titled Maidstone Hospital
Replied on 26 January 2023
Dear Sir / Madam Thank you for taking the time to submit your feedback regarding your experience when attending Maidstone Hospital Emergency Department. Though I am very sorry that you were unwell and had to attend the Emergency Department, I am very pleased that felt so looked after, and pain managed and made to feel comfortable. Staff always appreciate receiving such kind words and praise for their hard work and dedication, so please be assured that I will pass your feedback to the management team so that it can be shared amongst all staff. I thank you again for your time and interest and do sincerely hope that you have made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
Appointment was almost 1 and a half hours late with no explanation. Nurse and doctor were rude , unhelpful and brutal. No numbing gel was offered for the procedure although the NHS website said there should be. My husband, who had the proceedure, has been left in considerable pain. I've never left a bad review for a hospital as my experience has always been good but today's experience was truly awful.
Visited Urology on December 2022
Review titled Maidstone Hospital
Replied on 20 December 2022
Dear Madam Thank you for your email and I am very sorry to learn of your husband's experience when attending Maidstone Hospital recently. Can I please suggest that you contact the PALS office via the details below so that we discuss further. I so sincerely apologise for your experience but do hope that your husband is no longer in pain and is making a speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust