Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Really disappointed
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
I have really but experience in this hospital, they are completely disorganized. I was there because I was blinding and they just pretended like they’re interested but in the end one threw it at the other, they send me in the tumbridge wells hospital and ther was the same… after 1 months of fighting the call me today 18/7/23 and they say to me like they don’t have any of me result and I need to go To do it all over again! I feel really disappointing.
Visited Accident and emergency services on July 2023
Review titled Maidstone Hospital
Replied on 19 July 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending Maidstone Hospital Emergency Department. I was very sorry to learn that as well as being unwell, you had a poor experience in receiving the right treatment. Please be assured that I will pass your feedback to the Emergency Department Management Team so that it can be discussed and used as a learning tool to enhance future patient experience. However I would be grateful if you wish to discuss further, that you contact the PALS Office via the contact details below. Once again I am sorry for your poor experience. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Very Thorough
Rated 5 stars out of 5
by Joe Smolenski - Posted on 20 July 2023
Been struggling with my breathing and heartbeat. They did every test and procedure I could possibly imagine. Great care and consideration shown. All staff very professional and friendly.
Visited Accident and emergency services on July 2023
Review titled Maidstone Hospital
Replied on 21 July 2023
Dear Mr Smolenski Thank you for taking the time to submit your feedback regarding your experience when attending Maidstone Hospital Emergency Department. Though I was sorry to learn that you were unwell, I am very pleased that you received great care by staff who were professional and friendly. Staff always appreciate receiving such kind words and praise, so please be assured that your feedback will be passed to the management team, so that is can be shared with all the team. Thank you again for your time and interest and I do sincerely hope that you have made a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Impressive
Rated 5 stars out of 5
by maureen - Posted on 26 June 2023
Called 999 when my partner, aged 75, fainted, hit his head when falling and was unconscious for around 10 minutes. From the 999 call to the paramedics that attended - so impressive! They carried out lots of tests, explaining to him as they did so, and made their decision to take him in quite quickly. Once admitted, CT scan immediately, visits from cardiologists, scans, heart monitor fitted and home in 3 days. Follow up appointment sent within a week. Absolutely no complaints!!! Oh, and apparently the food was good!
Visited Accident and emergency services on June 2023
Review titled Maidstone Hospital
Replied on 28 June 2023
Dear Maureen Thank you for taking the time to submit your review regarding the care and treatment your partner received when attending Maidstone Hospital. Though I was sorry to learn that he fainted and hit his head, I am pleased that he was seen so quickly, the necessary tests carried and admitted for further care and treatment. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team so that it can be shared amongst staff. Thank you again for your time and interest and I do sincerely hope that your partner has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Simply Awful
Rated 1 star out of 5
by Kellie - Posted on 29 June 2023
After my son was advised by 111 to attend Maidstone hospital due to some quite serious symptoms . I was completely shocked ! 9 hours of wait and no offer of pain relief or even a sick bowl . Receptionists were rude and had great pleasure in discussing & laughing about several patients. There’s was zero empathy , several nurses “oh not another one gave me no confidence in this hospital at all ! I see more security and police than I did nurses & doctors . For a young lad that was in pain and very unwell this was too much to bare especially when a nurse asks what you think the problem is ! Two hospitals , a visit to the GP and three days later we finally know what’s wrong , it wasn’t a minor ailment !! I have lost all faith, the care and compassion was non existent, we certainly will not be using Maidstone hospital ever again . Just the unwelcoming receptionists alone is enough to put anyone off . Never again !
Visited Accident and emergency services on June 2023
Review titled Maidstone Hospital
Replied on 30 June 2023
Dear Kellie Thank you for taking the time to submit your feedback regarding your son's recent experience when attending Maidstone Hospital Emergency Department. I am very sorry to learn that your son endured a long wait, was offered no pain relief and staff including nurses appeared to be rude, not caring and showing no empathy towards patients, for which I apologise. Please be assured that I will pass your feedback to the management team so that it can be raised and used as a learning tool to enhance future patient experience. If you or your son does wish to pursue the matter further then please do not hesitate to contact PALS, contact details below. In the meantime I apologise again for you and your son's experience and do sincerely hope that he has now made a full recovery. Thank you for bringing this to our attention. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled A&E Waste of time!
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2023
I recently went to A&E with excruciating nerve pain in my right shoulder, neck, arm. I waited 2 hours for any pain relief. Kept saying someone was coming but didn't. Eventually gave me liquid morphine that had zero effect. Doctor wrongly diagnosed a possible rotator cuff injury but seemed junior with not much idea. She said she would bring a senior colleague but never did. All she did was send me for an X ray. When someone came round from the department to finc me they said we have been waiting 2 hours for you. Why didn't they walk round earlier and find out where I was. It was just round the corner to where I'd been sitting. There's me thinking they must be busy and waiting patiently so two hours wasted! When I went round to their waiting room there was blood on the floor by the seats. No sign of a cleaner. When I mentioned this to the radiographer she just said oh that must have been from last night! I was given a medicine for 4 days which my GP said would have made no difference to my pain as the dose was so low. Not a good experience. Will never take myself there again! 6 weeks later, still in pain and I am going for an MRI scan arranged by my GP. That at least will give me a true diagnosis!
Visited Accident and emergency services on June 2023
Review titled Maidstone Hospital
Replied on 20 June 2023
Dear Patient Thank you for your email and I am sorry to learn that you were suffering shoulder, neck and arm pain that required you to attend Maidstone Hospital Emergency Department. I am also sorry to learn of your poor experience, for which I sincerely apologise. Please be assured that I have passed your feedback to the management team, so that it can be discussed amongst the team and used as a learning tool to enhance future patient experience. In the meantime I would be grateful if you could contact the PALS Office below, so that we can discuss this matter further. Once again I am sorry for your experience and sincerely hope that you receive a speedy diagnosis. Thank you for bringing this to our attention. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled A lovely team
by asteropexd66 - Posted on 28 June 2023
I attended the Peggy wood breast clinic yesterday after being referred by my doctor. I was obviously feeling extremely anxious but the staff were all so kind and positive, which is just what was needed. I was lucky to get the all clear but they spent time answering all of my questions in detail afterwards. An unpleasant experience made so much better by a lovely team 😊
Visited June 2023
Provided by Care opinion
Review titled Maidstone Hospital
Replied on 30 June 2023
Dear Patient Thank you for taking the time to share your experience when attending the Peggy Wood Breast Clinic recently. I appreciate that it must have been an extremely anxious time for you but am very pleased that staff were kind and positive and that you received a favourable outcome. Staff always appreciate receiving such kind words and praise, so please be assured that I have shared amongst the team concerned. I thank you again for your time and interest, which is much appreciated. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Fantastic staff
Rated 5 stars out of 5
by Malcolm Crawford - Posted on 02 August 2023
On the 3rd June I attended oncology outpatients for a mrsa swab. I was unwell when I attended with difficulty in breathing and fatigue. The outpatient sister and nurses spent a lot of time with me arranging a number of tests before referring me to A & E, where I was promptly admitted to Lord North ward. The service I received in all departments was professional, caring and empathetic. I would say beyond what one might expect. Both outpatients and Lord North staff were excellent. I was eventually diagnosed with fluid on my lung and discharged after 11 days feeling much better following my experience with Maidstone Hospital. Thank you to all involved with my treatment.
Visited Oncology - Medical on June 2023
Review titled Maidstone Hospital
Replied on 10 November 2023
Dear Mr Crawford Thank you for taking the time to give your feedback on your recent experience when attending various departments at Maidstone Hospital. Though I was sorry to learn you were unwell, I am pleased that the service you received throughout your journey was professional, caring and empathetic. Staff always appreciate receiving such kind words and praise, so please be assured that I have shared it with them. Thank you again for your time and interest With regards Jane Williamson PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled First class treatment
Rated 5 stars out of 5
by Roger Bentley - Posted on 17 June 2023
Arrived 3.30pm with a head wound. Processed promptly through reception, triage, various tests followed by treatment in the care of a Practitioner who was professional, quick comprehensive and very thorough, taking time to explain the procedures. I’d like to thank all the staff in A and E for their first class work throughout, in particular the Practitioner who worked well beyond their shift to stitch me up
Visited Accident and emergency services on May 2023
Review titled Maidstone Hospital
Replied on 20 June 2023
Dear Mr Bentley Thank you for taking the time to submit your feedback regarding your experience when attending Maidstone Hospital Emergency Department. Though I was sorry to learn that you had suffered a head injury, I am pleased that you were seen and treated so quickly. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the Emergency Department Management Team, so that it can be shared amongst all staff. I thank you again for your time and I do hope that your wound is now healing. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Poor experience
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
I recently attended a&e personally for first time due to severe pain for a week. We waited 4.5hr as busy so although frustrating/in pain I accepted this. Nurses kind during this time & did bloods. Saw a doctor for literally 2min. He didn't ask me or give me the opportunity to tell him my symptoms, did do very basic exam but felt like I was just a nuisance and he was trying to discharge asap. He said nothings wrong, take some antibiotics in case. When I tried to ask about ongoing pain as the only reason I presented was due to needing strong painkillers daily (which found at home luckily) he said continue. I am very disappointed and went home feeling upset, it was complete waste of time, nothing gained. I never attend hospitals/doctors because I am a doctor myself so often self-diagnose & allow things to improve themselves as don't wish to use there time unnecessarily. However, I attended this time as was generally worried about the severity and wondered if i needed further investigations / least rule diagnoses. If a thorough history/exam was conducted and nothing else needed I would have been reassured but the fact they didn't even know /care felt me feeling very worried & disheartening. To add, my family have attended this a&e in past and had good experiences & been treated well & we always praised the hospi tal including a&e. I think I got very unlucky this day with the specific doctor.
Visited Accident and emergency services on May 2023
Review titled Maidstone Hospital
Replied on 09 June 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending Maidstone Hospital Emergency Department. I was very sorry to learn that unfortunately you were unwell. I am also very sorry to learn of your experience and felt that you were not given the opportunity to discuss your symptoms with the Dr in detail and felt you were given a basic examination, for which I sincerely apologise. I am also very sorry to learn that you left the Department feeling worried and disheartened. Please be assured that I have passed your feedback to the Emergency Department Management Team so that it can be discussed amongst the team and used as a learning tool to enhance future patient experience. However I would be grateful if you could contact the PALS Office on the contact number below, so that we can discuss and pursue the matter further. Once again I am sorry for your experience and look forward to hearing from you shortly. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Miserable uncaring staff
Rated 2 stars out of 5
by Anonymous - Posted on 06 May 2023
Today I presented at the A&E Department with an eye infection/ cyst. I had previously seen my GP 6 days earlier, the infection had not largely improved. I was advised on the telephone the previous day by a member of staff in the eye clinic, the only possibility of an appointment with the eye clinic at the hospital was with a referral from my GP or present at A&E who should then be able to make a referral to the attached clinic. As my eye distortion/ disfigurement was causing me emotional distress, particularly as my work involves meeting a large number of senior business proprietors, I decided to travel 26 miles to the hospital. After the triage within the first 30 minutes, I waited 2.5 hours in the minor injuries unit, despite the presence of a white board in the waiting area there was no information displayed regarding wait time provided in the marked sections. I was then called into an anteroom where I was surprised that my appointment was with a nurse practitioner, not a doctor. I can see the benefit of this for minor injuries, however I was not greeted with any empathy or kindness and felt from the onset some hostility when I said' I thought I was being seen by a doctor'. The nurse made notes and examined my eye. I was advised that the eye clinic 'do not normally allow appointments with patients presenting with an eye cyst' and that the fact that it was effecting my work 'would not be considered'. I managed to press for a referral to the eye clinic and explained that if my eye was recovered, I would then be able to cancel the appointment. This has been an upsetting experience. This trust is graded as 'Requires Improvement', I am very surprised that the 'caring' category is graded by the CQC as good. I did not find that this was an experience that I could remotely remark as caring. Normally I would not waste my time writing reviews. This experience has prompted me to do so as the hospital needs to start thinking more about every patients experience.
Visited Accident and emergency services on May 2023
Review titled Maidstone Hospital
Replied on 12 May 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending Maidstone Hospital Emergency Department. I was very sorry to learn that unfortunately you were suffering from an eye problem. I am also very sorry to learn of your experience and felt that staff within the department were uncaring and you were not treated with any empathy or kindness, for which I sincerely apologise. I would be grateful if you could contact the PALS Office on the contact number below, so that we can discuss and pursue the matter further. I have in the meantime forwarded your feedback to the Emergency Department management team, so that it may be discussed amongst staff and used as a learning tool to enhance future patient experience. Once again I am sorry for your experience and look forward to hearing from you shortly. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust