Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disappointed with surgeon
Rated 3 stars out of 5
by Daniel kemp - Posted on 21 April 2024
I’ve had three preops and seen an anaesthetist three times one for ENT and two for upper GI . I can only have one operation at a time as I’ve been informed by the surgical appointments team. My ENT operation has now been referred back to the consultant as my preop has run out as it only lasts six months as did my first reop for my gallbladder operation.The surgery for my gallbladder operation has been cancelled twice by the surgeon. The last time I was in the surgery clinic and the surgeon said my polyps or okay. I have five polyp which are large and the operating was to prevent them turning cancers . If my consultant thought it was necessary it must be necessary.The surgeon has sent me back to my consultant who has very kindly sent me for an MRI .My consultants have been fantastic and all the other departments that have been involved in my treatment.I believe the operation is half hour long. My problem is all the precious time clinicians have spent with me and the cost of all the scans and preop blood tests and the neurological reports I have needed to get from the neurology department at kings because of my neurological conditions The surgeon has completely wasted so much NHS money and peoples time and delayed my second operation just because they didn’t feel like doing it that day.
Visited General Surgery on April 2024
Review titled Maidstone Hospital
Replied on 22 April 2024
Dear Mr Kemp. Thank you for leaving a review regarding your care under the ENT and Upper GI team. I was sorry to read that your pre-operative assessment has now run out and that you have had surgery cancelled twice. We would be happy to look into this for you should you wish to contact the PALS service using the details provided below. With very best wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Surgery team
Rated 4 stars out of 5
by Daniel kemp - Posted on 23 April 2024
I previously left a review about having my surgery delayed twice which was unfair of me as my GI and surgical consultants have been very good
Visited General Surgery on April 2024
Review titled Maidstone Hospital
Replied on 24 April 2024
Dear Mr Kemp, Thank you for your further review and we are pleased to read that your Consultant surgeons have been very good. The Trust value all feedback in order to know what we are doing well and where we can improve care and treatment We are therefore grateful that you have taken the time to let us know of your experience. Kindest regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Quick Response
Rated 5 stars out of 5
by Helen - Posted on 26 April 2024
Just a huge thankyou to the triage nurse in A/E who responded quickly and realised my husband was acutely unwell and got him transferred into minors instead of waiting for a GP appointment. From then on we couldn’t fault the care. Thankyou to everyone in Minors for his care.
Visited Accident and emergency services on April 2024
Review titled Maidstone Hospital
Replied on 29 April 2024
Dear Helen Thank you for sharing your feedback with us from when your husband attended the Emergency Department. I was pleased to read that the triage nurse responded quickly and your husband was seen in the minors area and did not have to wait to see the GP. Rest assured I will pass your feedback onto the management team for them to share with the staff. Best wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Emergency department is absolutely horrible. 12.02.2024 my husband had a strong kidney pain and no painkillers didn't help him. We were waiting 7 hours in the queue and I asked nurse for a bed for him, he couldn’t sit on the chair, she told me in a rude tone that she could not do anything, while there were empty beds in the corridor. The staff are rude, specially Indian nurses, no one is willing to help. It's just awful. Lots of staff, but they don't really do anything to help you. Medical service is terrible! Why do we pay such taxes for?
Visited Accident and emergency services on March 2024
Review titled Maidstone Hospital
Replied on 13 March 2024
Good morning, Thank you for taking the time to share with us the experience your husband had recently in the Emergency Department. I was very sorry to read that the standard of care fell short of what we aspire to deliver on this occasion. We would be happy to look into this further for you should you wish to contact the PALS team by email at mtw-tr.palsoffice@nhs.net or phone at 01622 224960. Kindest Regards, Lianne PALS Team Leader
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Review titled excellent eye clinic
Rated 5 stars out of 5
by Chris Hall - Posted on 07 March 2024
My visit for a now 6 monthly monitoring scenario was without exception a reassuring and pleasant experience. i found the intake efficient. the pre consultant tests and flashing light photos no problem with a happy informative team. my final consultant was very thorough attentive and reassuring. Has arranged for continued monitoring in his clinic. I have no reservations for recommending this hospitals eye clinic its for m 5 stars
Visited Ophthalmology on March 2024
Review titled Maidstone Hospital
Replied on 07 March 2024
Dear Mr Hall We were pleased to read your review of your recent experience in the Eye Clinic and thank you for taking the time to share your experience with us. We shall have pleasure in passing your compliment to the Ophthalmology management team today. With best wishes Sylvia PALS Officer
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Review titled Minor injury care
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2024
I visited the minor injuries unit 24 hours after a fall. This was due to continuing pain and swelling in my wrist, knee and ribs and concern in relation to osteoporosis. The triage was efficient and the wait for a consultation was not too long. I was treated kindly and everything was explained to me. Fortunately I had no broken bones and was reassured. Everything 10 out of 10. Thank you.
Visited Accident and emergency services on March 2024
Review titled Maidstone Hospital
Replied on 18 March 2024
Good afternoon Thank you for taking the time to share your feedback with us. It was so lovely to hear that you were treated efficiently and kindly by the minor injury staff. Please be assured I will share your feedback with the management team for minor injuries who I know will appreciate your kind words and will share them with the team. Many thanks Best wishes Sylvia PALS Officer
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Review titled Not fit for purpose
Rated 1 star out of 5
by Ronald Wilson - Posted on 13 March 2024
Been referred twice by Dr since September 23... still no appointment , Gp at Wits end too, no reply , no appointment and they never answer phone , tried dozens of times in last few weeks, am and pm just rings out...GP secretary is now going to try and contact them... and at the other end of this is a person in pain who could get help if only they cared .
Visited Pain Management on March 2024
Review titled Maidstone Hospital
Replied on 13 March 2024
Dear Mr Wilson, Thank you for your review and I am very sorry both your GP practice and yourself have had difficulty following up on a referral. Please do not hesitate to contact the PALS office if you would like us to look into this for you. We can be contacted by email at mtw-tr.palsoffice@nhs.net or by phone on 01622 224960 and please do leave a message if the PALS officer is on another call when you ring in. Kindest Regards, Lianne PALS Team Leader
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Review titled Attentive staff
Rated 4 stars out of 5
by Colin Downing-Waite - Posted on 18 March 2024
I was disappointed to have my surgery due in February 2024 cancelled at short notice, without a reason and had to wait over 3 weeks for a new date for surgery. I feel your procedure of having to ring the day before, in a dedicated one hour slot (which was engaged for 35 minutes) to obtain your admission details, adds to the stress of a hospital admission. I was lucky that I had family who were available to take me whatever time I needed to arrive. If you are someone that has to rely on getting to the hospital via taxi or public transport, then finding out your time slot just a matter of hours before you are due to arrive could make it very difficult to plan travel arrangements. My local NHS Trust always provides you with a letter in advance of planned surgery advising you of your admission time and ward details for the day of your procedure. I feel this is far preferable. However, I couldn't fault the excellent staff in the short stay surgical unit whilst waiting for my operation. I'd also like to thank the entire medical team on Cornwallis Ward , where I was transferred to after the operation, for their attention and the care I received. They provided thorough explanations for all the procedures I needed and answered any questions I had, in great detail. Also the staff in the discharge lounge who collected me from the ward and kept my amused until my family arrived. Thank you Maidstone Hospital.
Visited Urology on March 2024
Review titled Maidstone Hospital
Replied on 20 March 2024
Dear Mr Downing-Waite Thankyou for your feedback and taking the time to share your experience with us. I was sorry to read that your surgery was delayed and the problems you experienced when contacting the admission department. I have today shared your feedback with the admission management team to highlight this to them for any actions to be undertaken to improve patient experience. It was wonderful to read your kind words about the excellent staff on the Short Stay Surgical unit and Cornwallis Ward and I was pleased that you were kept amused whilst waiting to be collected by your family. I will forward these kind words to the ward teams who I know will appreciate this feedback. Thankyou once again. Best wishes Sylvia PALS officer
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Review titled Good hospital
Rated 5 stars out of 5
by peter smith - Posted on 19 March 2024
The first call from the hospital was on Tuesday 5th March and had a appointment the same day for a x ray this was carried out with so much expertise by lovely staff. My next appointment was for a CT scan on Saturday the 9th March and this was very quick and easy again the staff were exceptional. My appointment with the urology dept was on Friday 15 March and can only say that this was carried out by lovely staff and the doctor was very professional and put me at ease with my examination. I can only say that the staff at Maidstone hospital are truly exceptional and caring.
Visited Urology on March 2024
Review titled Maidstone Hospital
Replied on 20 March 2024
Dear Mr Smith Thank you for taking the time share your feedback. It was lovely to read your kind comments in respect of the prompt service you received when attending your three appointments with with both Radiology and Urology, and the expertise and professionalism shown by the staff. I will today share this feedback with the management teams and I know the staff will appreciate your kind words. Best wishes Sylvia PALS Officer
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Review titled Great pratice
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
It was really good and we waited along time and it was so good And we nearly got lost in the department
Visited Urology on February 2024
Review titled Maidstone Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave this feedback about your experience and please accept our apologies for the long wait. Best wishes Sylvia PALS Officer
Information supplied by Maidstone and Tunbridge Wells NHS Trust