Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thought I was in private hospital so good
Rated 5 stars out of 5
by Mr Alexander E Bevan - Posted on 22 February 2024
Was in Accute assessment. The nurses so good and always washing hands . Food was great. Cleaners constantly cleaning wards and corridors I don’t know how anyone can criticise. Car park only problem driving round and round trying to find space
Visited Don't know on February 2024
Review titled Maidstone Hospital
Replied on 07 March 2024
Dear Mr Bevan Thank you for taking the time to leave a review of your experience following your stay in the Acute Assessment Unit (AAU). We were pleased to read that you felt you were in a private hospital and sorry to learn of your experience with car parking. We shall be delighted to share your feedback with the AAU management team and we shall also provide feedback to our facilities management team today. With best wishes, Sylvia PALS Officer
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Review titled Horrible Place - stuff of nightmares!
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
Wasted five hours with possible sepsis at this hideous place. The staff are brusque and simply don’t listen. Nobody actually seems to care and nobody takes responsibility for you. Just left in a corridor for hours in pain with no information watching people coming in after you being seen. Actually gave up and went home in the end. The ceiling in the waiting room had collapsed and was just left all over the floor and chairs. Waiting times hadn’t been updated for two days and the general sense of decay and indifference is palpable. Horrible, horrible place!!
Visited Accident and emergency services on February 2024
Review titled Maidstone Hospital
Replied on 09 February 2024
Dear Patient Thank you for taking the time to submit your feedback on your recent experience when attending Maidstone Hospital Emergency Department. I am very sorry to learn of your experience, for which I apologise. Please be assured that I will pass this onto the Emergency Department Management Team. However can I please suggest that you contact the PALS team, contact details as below, so that we can discuss further. Once again I am sorry for your experience. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Endoscopy Department
Rated 5 stars out of 5
by Jan Ellis - Posted on 16 January 2024
Wonderfully friendly and reassuring staff. They explained the procedure very clearly and were supportive throughout. Excellent.
Visited Gastrointestinal and Liver services on January 2024
Review titled Maidstone Hospital
Replied on 18 January 2024
Dear Ms Ellis Thank you for taking the time to give your feedback on your recent experience when attending the Endoscopy Department. I was pleased to learn that the procedure was clearly explained and that you felt supported throughout the procedure. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed them to the team. Thank you again. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Swift and excellent care
Rated 5 stars out of 5
by Neil Hunter - Posted on 18 January 2024
The two paramedics that took my father to hospital in the afternoon of Wednesday 17th from West Malling to Maidstone A and E were absolute stars. They were thorough and careful to keep him calm. They asked permission before examining/testing him and clearly explained what was happening. He has asked me to send this review with his thanks. We are very fortunate to have such professional staff on the front line.
Visited Accident and emergency services on January 2024
Review titled Maidstone Hospital
Replied on 23 January 2024
Dear Mr Hunter Thank you for taking the time to submit your feedback regarding your father's recent experience when being brought to the Emergency Department via the Ambulance Service. Though I was sorry to learn that your father was unwell, I am pleased that the crew were thorough and kept him calm. Staff always appreciate receiving such kind words and praise, so can I please ask that you resubmit your review to South East Coast Ambulance Service who are responsible for providing ambulance crews across the county. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Fantastic treatment, excellent care by all the stroke staff.
Rated 5 stars out of 5
by Edward Hilder - Posted on 30 January 2024
Went to Maidstone Hospital on 09th January 2024 and had hardly sat down when I was called to see a nurse. She said that the Stroke ward would call back within 2 minutes it was in fact 1 minute. I then was taken to the Stroke ward and seen immediately. The care I received was absolutely first class and could not have had better treatment if I had gone private. The aftercare has also been superb. I would like to thank all the amazing staff who looked after me. Please keep up the good work
Visited Stroke on January 2024
Review titled Maidstone Hospital
Replied on 02 February 2024
Dear Mr Hilder Thank you for taking the time to submit your kind feedback on the care you received when attending the Maidstone Hospital Stroke Unit recently. Though I was sorry to learn that you were unwell, I am very pleased that the care you received was 'first class' and the aftercare 'superb'. Staff always appreciate receiving such kind words and praise, so please be assured that they will be passed to the management team so that they can be shared with all concerned. Thank you again for your time and I hope that you have made a speedy recovery. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Positive experience with gastroscopy
Rated 4 stars out of 5
by Anonymous - Posted on 15 December 2023
I recently had a gastroscopy and was feeling very very nervous. I was seen very quickly even though I arrived half an hour early, and the team made me feel very safe and comfortable. I felt quite bad as I was panicking due to the throat spray, and just feeling really nervous in general but I want to thank the team for making my experience comfortable. They kept telling me that everything was normal, they were monitoring me and I was breathing just fine, and that this was normal. It wasn’t painful or uncomfortable at all and was over before I knew it. Thank you to the endoscopy team.
Visited Gastrointestinal and Liver services on December 2023
Review titled Maidstone Hospital
Replied on 21 December 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending the Endoscopy Unit. I am very pleased to learn that you had a positive experience and the team made you feel very safe and comfortable. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed them to the Endoscopy Team. Thank you again. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled First Class Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
I have just undergone surgery for a Hysterectomy at Maidstone Hospital. I cannot thank everyone concerned from the Surgeons, anesthetists, ward staff, discharge lounge staff, and the cheery reception staff at Oncology.
Visited Gynaecology on November 2023
Review titled Maidstone Hospital
Replied on 24 November 2023
Dear Patient Thank you for taking the time to submit your review regarding your recent experience when attending Maidstone Hospital. Though I was sorry to learn of your procedure I am pleased that you found your care and treatment first class. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed them onto the relevant teams. I thank you again and sincerely hope that you are making a speedy recovery. With regards Jane Williamson PALS Officer mtw-tr.palsoffice@nhs.net 01622 224960 01892 632953
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Review titled Regained my faith in the NHS
Rated 5 stars out of 5
by Trafford Fox - Posted on 29 November 2023
I went in for a short stay surgery and to say I was nervous was an understatement. But the care from going in to the moment I left, was well amazing. I've had really bad experiences with Pembury and Maidstone Hospital has made me feel that when I am at hospital, I feel looked after again. Thank you so much to all the staff in admissions, theatre, and short stay surgery... you are all angels.
Visited Gynaecology on November 2023
Review titled Maidstone Hospital
Replied on 06 December 2023
Dear Ms Fox Thank you for taking the time to send your kind words for the staff who cared for you when on the Short Stay Surgical Ward. Staff always appreciate receiving such kind words and praise, so please be assured that I have forwarded these lovely comments to them. Thank you again for your feedback and I hope that you have made a full and speedy recovery. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great care all round
Rated 5 stars out of 5
by Maddy - Posted on 22 October 2023
Brilliant care all round, I went to Urgent Care and the repetitionists were friendly, despite having to (very professionally) deal with someone complaining about a potential hour wait time. The triage nurse preempted me needing an x-ray so sent me to that while I would've otherwise have been waiting for the doctor. The x-ray staff were lovely and patient with me. The doctor needed to refer me to another department and asked us to have a seat in the waiting room until they got back to him, he then noticed we had been waiting a while (just over 30 minutes) and let us know he was going to chase it up. Shortly after he called us in and let us know what would be happening next and even gave me tips to help me sleep while I was unwell, even though I'd only briefly mentioned that being a issue about an hour before. Everyone I spoke to was friendly, I felt listened to and the care was efficient without being rushed. I was in and out within 3 hours despite being nowhere near an emergency. Thank you all very much 😊
Visited Accident and emergency services on October 2023
Review titled Maidstone Hospital
Replied on 26 October 2023
Thank you for taking the time to submit your feedback regarding your recent experience when attending the Emergency Department. Though I was sorry to learn that you were unwell, I am very pleased that you received brilliant care, the staff were friendly and that you felt you was listened to without being rushed. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback onto the Emergency Department's Management Team so that it can be shared with the wider team. I thank you again for your time and hope that you have now made a full and speedy recovery. Kind Regards, Jane PALS Officer Email: mtw-tr.palsoffice@nhs.net
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Review titled Confidentiality and privacy issues
Rated 2 stars out of 5
by Anonymous - Posted on 29 October 2023
Sitting in the waiting room accompanying a patient, patients were called to the other side of an open/ partial wall to answer personal questions. Do you have a catheter, date of birth how much have you drunk. , what their procedure is and sometimes what the procedure involves, the occupancy of blood in urine ????? This discussion is fully audible to the entire waiting room of people. I pointed this out, my concern was then confirmed by another patient but I was not convinced I was heard or taken seriously. The desk has a notice to say ‘your privacy is important to us’?...it does not appear so, the problem is obvious and very concerning. This is personal subject matter for anyone.
Visited Urology on October 2023
Review titled Maidstone Hospital
Replied on 01 November 2023
Dear Patient Thanking you for taking the time to submit your feedback on your recent experience when attending the hospital. I would be grateful if you could contact the PALS Office on the contact details below, so that we can discuss the matter further. In the meantime I am sorry for your experience but do look forward to discussing and addressing your concerns further. With regards Jane Williamson PALS Officer 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust