Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Deborah Scott - Posted on 24 October 2023
Just waiting to be discharged from Short Stay Ward.Exceptional friendly care was received from every single member of staff. Thank you so much for making me feel comfortable and at ease keeping me informed of everything that was happening. You are all exceptional. Thank You
Visited General Surgery on October 2023
Review titled Maidstone Hospital
Replied on 26 October 2023
Thank you for providing such wonderful feedback on your recent experience on the Short Stay ward. I am sure the staff will be very pleased to know of the impact they had on your experience and thank you for bringing this to our attention. I shall have pleasure in passing this onto to the ward management team today. Kind Regards, Lianne PALS Team Leader Email: mtw-tr.palsoffice@nhs.net
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Review titled Ridiculous
Rated 2 stars out of 5
by Samantha - Posted on 25 September 2023
Went to have eye check. After getting stinging drops in eyes, was called through for scan. Only seemed to scan right eye and when I questioned this was told both eyes were done. Went back to waiting room after being told up to 120 minute wait as lots of people in front of me. 5 minutes later called back to scan as they had 2 of right eye & no left. This was apparently my fault because I blinked!! Finally got in to see consultant and sent for blood tests at 17.15 but phlebotomy closed at 16.30…., seriously?? Sent back to Opthalmology as told “doctor can do it”. Back at Opthalmology told to book online another day and nurse at desk seemed to find it amusing that I was sent for blood test after 16.30. Now have to arrange appointment another day & time which is additional travel cost and time off work. Like the regular 2 hour wait in Opthalmology isn’t disruptive enough
Visited Ophthalmology on September 2023
Review titled Maidstone Hospital
Replied on 27 September 2023
Dear Samantha Thank you for taking the time to submit your comments regarding your recent experience when attending the Eye Clinic. Please accept my sincere apologies for your experience, which I appreciate must have been very frustrating and upsetting for you. Please be assured that I have passed your comments to the Management Team, so that it can be discussed amongst all staff and used as a learning tool to enhance future patient experience. I apologise again for your experience and please do not hesitate to contact PALS if you wish for us to investigate this further. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Ms Datta Clinic
Rated 3 stars out of 5
by Anonymous - Posted on 26 September 2023
I am a woman over 50 and was referred to the hospital after what is considered un abnormal bleeding. I do understand that consultants are busy, overworked etc. But nevertheless, in this case we are dealing with a potential risk of cancer. I was rather astonished by the tone of and the general condescending approach of the consultant, who simply refused to listen more than once, preferring to stick to not entirely correct notes sent by some GP clark. Surely, being over 50, I can have a say about my own body and events that happened to me without having to repeat myself multiple times and hearing: But it says here you had bleeding yesterday... (no it didn't.) Being a bit more of a human and paying a little bit more of attention to the patient (yes, we are patients, not some guilty school kids), could have made the experience much better. It's scary enough to have to think of a possibility of a cancer, without being effectively ignored a few times during the appointment. And what does a comment: "You are quite sensitive down below" (may not be the exact quote, but the essence is there) possibly mean? Yes, the biopsy was quite painful and this is coming from a person who had a few procedures done over a lifetime. I must say that other staff members were extremely nice and very helpful.
Visited Gynaecology on September 2023
Review titled Maidstone Hospital
Replied on 28 September 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending your Gynaecology appointment. I am very sorry to learn of your poor experience but am pleased that you found other staff members extremely nice and helpful. Please be assured that I will pass your feedback to the management team, so that it can be discussed, shared and used as a learning tool to enhance future patient experience. However please do not hesitate to contact PALS if you wish for us to pursue the matter further. Once again I am sorry for your experience but thank you for bringing this to our attention. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Still waiting for CT scan results
Rated 3 stars out of 5
by Anonymous - Posted on 27 September 2023
I had a CT scan at Hermitage Court 8 weeks ago on 4th August 2023 and I'm still waiting for the results (as at 27/9/23) to be passed to my GP. I've called at my surgery on numerous occasions and even rang the Imaging Dept at Maidstone Hospital. The scan was still waiting to be 'read' a week ago. I was told I can't personally chase it up - it has to be my GP or the Medical Secretary at the medical practice. Last time I had a CT scan (2 years ago) the results came through within 2 weeks! Very frustrating!!
Visited Don't know on August 2023
Review titled Maidstone Hospital
Replied on 10 November 2023
Dear Patient Thank you for taking the time to give your feedback and I am sorry to learn that when submitting your review you were still awaiting the results of your CT scan. Can I please suggest that you contact PALS on the details below, so that we may assist you further if necessary. In the meantime I am again sorry for your experience. With regards Jane Williamson PALS Officer 01622 224960 01892 632953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
My husband was in A & E in Maidstone Hosp today following a conversation with the receptionist at our doctors surgery who suggested he went there. I dropped him at 10am and picked him up at 4pm and he said his care was very thorough and excellent, lovely friendly staff. Thank you to them all.
Visited Accident and emergency services on August 2023
Review titled Maidstone Hospital
Replied on 30 August 2023
Good morning Thank you for taking the time to share your feedback on your husband's recent experience when attending Maidstone Hospital Emergency Department. Though I was sorry to learn that he was unwell, I am very pleased that his care was very thorough, excellent and that the staff were friendly. Staff always appreciate receiving such kind words and praise, so please be assured that have passed these onto the management team so that they can be shared amongst the team. Thank you again and I do hope that your husband has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Brilliant care
Rated 5 stars out of 5
by Wendy Hibben - Posted on 08 September 2023
I came into the Cornwallis ward for a hysterectomy and I would like to thank everyone for my care from the oncology department and that of my surgeon to the lovely lady who brought my hot chocolate in the morning. The nurses were so professional and kind .I cannot name everybody because I know there were many other people who took part in my care that I did not see, so thank you all and I hope this can be forwarded to the relevant departments.
Visited Gynaecology on August 2023
Review titled Maidstone Hospital
Replied on 12 September 2023
Dear Wendy Thank you for taking the time to submit your feedback regarding your recent admission to Cornwallis Ward and the care received from the surgical team. Though I was sorry to learn that you were unwell, I am pleased that the nurses were so professional and kind. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed these onto the relevant teams so that they can be shared amongst all staff. Thank you again for your time and interest and I do hope that you are making a speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Really disappointed
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
I have really but experience in this hospital, they are completely disorganized. I was there because I was blinding and they just pretended like they’re interested but in the end one threw it at the other, they send me in the tumbridge wells hospital and ther was the same… after 1 months of fighting the call me today 18/7/23 and they say to me like they don’t have any of me result and I need to go To do it all over again! I feel really disappointing.
Visited Accident and emergency services on July 2023
Review titled Maidstone Hospital
Replied on 19 July 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending Maidstone Hospital Emergency Department. I was very sorry to learn that as well as being unwell, you had a poor experience in receiving the right treatment. Please be assured that I will pass your feedback to the Emergency Department Management Team so that it can be discussed and used as a learning tool to enhance future patient experience. However I would be grateful if you wish to discuss further, that you contact the PALS Office via the contact details below. Once again I am sorry for your poor experience. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Very Thorough
Rated 5 stars out of 5
by Joe Smolenski - Posted on 20 July 2023
Been struggling with my breathing and heartbeat. They did every test and procedure I could possibly imagine. Great care and consideration shown. All staff very professional and friendly.
Visited Accident and emergency services on July 2023
Review titled Maidstone Hospital
Replied on 21 July 2023
Dear Mr Smolenski Thank you for taking the time to submit your feedback regarding your experience when attending Maidstone Hospital Emergency Department. Though I was sorry to learn that you were unwell, I am very pleased that you received great care by staff who were professional and friendly. Staff always appreciate receiving such kind words and praise, so please be assured that your feedback will be passed to the management team, so that is can be shared with all the team. Thank you again for your time and interest and I do sincerely hope that you have made a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Impressive
Rated 5 stars out of 5
by maureen - Posted on 26 June 2023
Called 999 when my partner, aged 75, fainted, hit his head when falling and was unconscious for around 10 minutes. From the 999 call to the paramedics that attended - so impressive! They carried out lots of tests, explaining to him as they did so, and made their decision to take him in quite quickly. Once admitted, CT scan immediately, visits from cardiologists, scans, heart monitor fitted and home in 3 days. Follow up appointment sent within a week. Absolutely no complaints!!! Oh, and apparently the food was good!
Visited Accident and emergency services on June 2023
Review titled Maidstone Hospital
Replied on 28 June 2023
Dear Maureen Thank you for taking the time to submit your review regarding the care and treatment your partner received when attending Maidstone Hospital. Though I was sorry to learn that he fainted and hit his head, I am pleased that he was seen so quickly, the necessary tests carried and admitted for further care and treatment. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team so that it can be shared amongst staff. Thank you again for your time and interest and I do sincerely hope that your partner has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Simply Awful
Rated 1 star out of 5
by Kellie - Posted on 29 June 2023
After my son was advised by 111 to attend Maidstone hospital due to some quite serious symptoms . I was completely shocked ! 9 hours of wait and no offer of pain relief or even a sick bowl . Receptionists were rude and had great pleasure in discussing & laughing about several patients. There’s was zero empathy , several nurses “oh not another one gave me no confidence in this hospital at all ! I see more security and police than I did nurses & doctors . For a young lad that was in pain and very unwell this was too much to bare especially when a nurse asks what you think the problem is ! Two hospitals , a visit to the GP and three days later we finally know what’s wrong , it wasn’t a minor ailment !! I have lost all faith, the care and compassion was non existent, we certainly will not be using Maidstone hospital ever again . Just the unwelcoming receptionists alone is enough to put anyone off . Never again !
Visited Accident and emergency services on June 2023
Review titled Maidstone Hospital
Replied on 30 June 2023
Dear Kellie Thank you for taking the time to submit your feedback regarding your son's recent experience when attending Maidstone Hospital Emergency Department. I am very sorry to learn that your son endured a long wait, was offered no pain relief and staff including nurses appeared to be rude, not caring and showing no empathy towards patients, for which I apologise. Please be assured that I will pass your feedback to the management team so that it can be raised and used as a learning tool to enhance future patient experience. If you or your son does wish to pursue the matter further then please do not hesitate to contact PALS, contact details below. In the meantime I apologise again for you and your son's experience and do sincerely hope that he has now made a full recovery. Thank you for bringing this to our attention. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust