Manchester Royal Eye Hospital
Oxford Road, Manchester, Greater Manchester, M13 9WLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Opthalmology
Rated 5 stars out of 5
by Paul B - Posted on 04 December 2024
I was transferred to the Manchester Eye Hospital a few months ago as an outpatient in Glaucoma and Medical Retina. My treatment and care has been exceptional. Can't fault it. Thanks to all the staff.
Visited Ophthalmology on December 2024
Review titled Manchester Royal Eye Hospital
Replied on 04 December 2024
Thank you for taking the time to share your positive feedback regarding your recent experience with Glaucoma & Medical Retinal, Outpatient Department at Manchester Royal Eye Hospital It is always good to receive such positive words and feedback in response to the conscientious work of all our staff. It is great to know that you have received exceptional care that we thrive to provide every day. I have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours Sincerely, The Patient Experience Team
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Review titled Felt like a private patient
Rated 5 stars out of 5
by Janet - Posted on 27 November 2024
I was on ward 55 last week for a direct eyebrow and blepharoplasty. Obviously very nervous as this was both eyes. From the second my husband and I arrived we were treated so well and cared for by A. Clearly can’t use name. She hardly left my side and to be honest the whole staff couldn’t do enough. My op was put back to late afternoon and I was kept informed. When you are nervous to be given an encouraging smile means the world. After my op I had to stay overnight as I was a bit sickly but they were as attentive as the day staff. By the way, the cup of tea in the middle of the night was so welcoming. Thank you. I wish I was allowed to name everyone, but as I can’t I’ll just say from the surgeon ( she couldn’t have been kinder) to the cleaners who just got on with their job, Thank you. You are all much appreciated. And to my caring, compassionate nurse .you are a true Angel.
Visited Ophthalmology on November 2024
Review titled Manchester Royal Eye Hospital
Replied on 04 December 2024
Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received at Ward 55 in Royal Eye Hospital It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the staff were very attentive and one nurse in particular was caring and compassionate with a smile . I can assure you that we have passed on your thoughts to the nurse who cared for you who will share your comments with the staff involved. Yours Sincerely, The Patient Experience Team
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Review titled Great hospital
Rated 5 stars out of 5
by Carole Heyes - Posted on 16 October 2024
Lovely friendly staff. Waiting times kept up to date, clean environment. A very busy day, all staff should be very proud from eye clinic c and daycare ward eye j. Thank you all for your hard work.
Visited Ophthalmology on October 2024
Review titled Manchester Royal Eye Hospital
Replied on 30 October 2024
Thank you for taking the time to share your positive feedback regarding your recent experience with outpatients and Eye J Day case at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found you found the staff friendly; were kept informed about wait times and that the environment was clean. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours Sincerely, The Patient Experience Team
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Review titled kindness
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2024
I had to undergo minor day case surgery on Mon 10/06/24- happened in the evening. I was understandably nervous, exacerbated by a considerable wait on the day for treatment. The theatre nurse who met me on ward and accompanied me to and throughout my treatment in theatre, really went out of her way to reassure me and allay my fears. Her kindness and humanity went well beyond her job description and was much appreciated. The ward was e-j and the theatre nurse's name began with the letter f (not allowed to put full name apparently) working for the consultant mr d. She is a real credit to the nhs and your hospital. I hope that she can be identified from the above description and given the recognition that she thoroughly deserves.
Visited Don't know on June 2024
Review titled Manchester Royal Eye Hospital
Replied on 21 June 2024
Dear Patient, Thank you for providing your feedback regarding your experience in the Manchester Royal Eye Hospital. We are sorry to read of your wait on the day for treatment and recognise the anxiety and distress this delay would have caused you at what was already a stressful time. We take concerns extremely seriously and in order to address this, we are currently looking into how waiting times can be reduced and effective communication can be enhanced regarding any delays experience by our patients. Thank you for your kind comments regarding the theatre nurse who looked after you. The staff member has been identified and your feedback has been passed on to the staff member and her line manager. She is extremely pleased to read your kind comments and an Excellence Report has been submitted by her Matron to recognise her kindness and humanity. Once again thank you for your feedback that allows us to improve our services. Kind Regards, Manchester Royal Eye Hospital
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Review titled Wonderful care
Rated 5 stars out of 5
by Jill Kenna - Posted on 08 July 2024
I had a corneal graft operation at Manchester Royal Eye Hospital which necessitated staying overnight on Ward 55. From the moment I arrived, all the staff were excellent in their care and professionalism. From the person on the reception desk, the nurses, doctors and consultant to the person helping with meals and cleaning the ward, I have nothing but praise for the whole team. The follow up appointments have been prompt, thorough and extremely helpful with input from the consultant each time. I have nothing but praise for this wonderful hospital and would recommend it to anyone.
Visited Ophthalmology on June 2024
Review titled Manchester Royal Eye Hospital
Replied on 09 July 2024
Thank you for taking the time to share your positive feedback regarding your experience with the Ward 55 team at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found the staff so caring and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Joanne Needham
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Review titled Always a positive experience
Rated 5 stars out of 5
by Karen Manton - Posted on 22 June 2024
I recently attended the eye hospital for laser surgery for diabetic maculopathy. The procedure was fully explained to me and was quick and painless. All grades of staff were friendly, helpful and caring. The management of diabetic eye care is excellent. Thank you to our wonderful NHS.
Visited Ophthalmology on June 2024
Review titled Manchester Royal Eye Hospital
Replied on 11 July 2024
Dear Ms Manton Thank you for your positive comments posted on the NHS regarding the care you received at Manchester Royal Eye Hospital when you attended for laser treatment. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the procedure was explained to you well and you felt that all grades of staff were friendly, helpful and caring. Thank you for complimenting the management of diabetic eye service. I have passed on your thoughts to the doctor who undertook the laser procedure and the clinician who listed you for the treatment. It was a team effort. Yours sincerely, Yvonne Dsouza MBBS, MS, FRCS, FRCOpth, MD Consultant Ophthalmologist Clinical Lead for Diabetic eye service & Associate Medical Director Manchester Royal Eye Hospital M13 9WL
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Review titled Efficient, caring treatment
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
I attended outpatients H this morning (due to a squint) and was seen at my exact appointment time and my eyesight tested by a lovely woman. I was then immediately taken to outpatients B for a repeat Botox injection into the eye muscles. All staff in the department are lovely and I have never had to wait long for any appointment.
Visited Ophthalmology on April 2024
Review titled Manchester Royal Eye Hospital
Replied on 11 April 2024
The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Lead Nurse to be shared with the staff involved. Yours sincerely Sasha Khosah Patient Experience Team
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Review titled Visit to emergency department
Rated 3 stars out of 5
by Greg Pardington - Posted on 06 April 2024
Hi there wife has had a problem with her eyes rang optician and was told to go to the eye hospital to get checked out. Arrived there reception staff great reception nurses the same however when called in to triage by quite an abrupt person we were made to feel like total time wasters even after having explained that we were told to come there by our optician hope other people get better treatment
Visited Ophthalmology on April 2024
Review titled Manchester Royal Eye Hospital
Replied on 15 April 2024
The matron for Manchester Royal Eye Hospital Eye Emergency Department (EED) is sorry to hear about you and your wife’s experience of triage at what must be a worrying time for you. I hope to assure you that the Trust strives to provide patients with respect and dignity, and I am disappointed that we did not achieve this for you on this occasion. Staff should always treat patients with kindness and empathy, and I am sorry this did not happen. Patients are referred to EED from various sources, and we should be mindful that this is a stressful time and that we should provide reassurance and support. Please be assured, I have shared you experience of triage with the EED managers to discuss with their team members. We take patient and service user comments very seriously, as they help us monitor and improve our services. Once again, thank you for your feedback which allows us to improve our services. Should you wish us to investigate your concerns further, you can contact the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number P024/00037, they will do their best to address your concerns. Sasha Khosah Patient Experience and Engagement Officer
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Review titled Incredible Practitioners
Rated 5 stars out of 5
by Maria - Posted on 09 May 2024
I have attended the eye hospital 3 times this month due to emergency eye surgery. Each time I am struck by how lucky I am to have such an outstanding facility so close to home. All the staff that I encountered; receptionists, nurses, students, doctors and consultants were friendly, caring and professional. The eye emergency department was incredibly busy both times I had to attend, yet all the staff members were calm, caring and welcoming. I am really grateful to everyone that I came into contact with on my visits for reassuring me and caring for me during a scary and worrying experience. Many thanks to all!
Visited Ophthalmology on April 2024
Review titled Manchester Royal Eye Hospital
Replied on 13 May 2024
The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care at Emergency Eye Care in Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Lead Nurse to be shared with the staff involved. Yours sincerely Sasha Khosah Patient Experience Team
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Review titled all round excellence
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2024
i would like to register my thanks to everyone concerned with my wonderful treatment .i was treated with the utmost respect and dignity from the moment i entered your hospital .my outcome was thankfully a good one .i have already sung your praisies to my family and friends and will continue to do so.once again accept my heartfelt thanks yours sincerely jim nolan
Visited Don't know on March 2024
Review titled Manchester Royal Eye Hospital
Replied on 03 June 2024
Thank you for your positive comments posted on the NHSwebsite regarding the care you received at the Manchester Royal Eye Hospital It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you felt that you had been treated with the upmost respect and dignity throughout your attendance at the Hospital. I can assure you that we have passed on your thoughts to the Lead Nurse who will share your comments with the team. Yours sincerely Sasha Khosah Patient Experience Team
Information supplied by Manchester University NHS Foundation Trust