Manchester Royal Eye Hospital
Oxford Road, Manchester, Greater Manchester, M13 9WLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled kindness
Rated 4 stars out of 5
by Anonymous - Posted on 12 June 2024
I had to undergo minor day case surgery on Mon 10/06/24- happened in the evening. I was understandably nervous, exacerbated by a considerable wait on the day for treatment. The theatre nurse who met me on ward and accompanied me to and throughout my treatment in theatre, really went out of her way to reassure me and allay my fears. Her kindness and humanity went well beyond her job description and was much appreciated. The ward was e-j and the theatre nurse's name began with the letter f (not allowed to put full name apparently) working for the consultant mr d. She is a real credit to the nhs and your hospital. I hope that she can be identified from the above description and given the recognition that she thoroughly deserves.
Visited Don't know on June 2024
Review titled Manchester Royal Eye Hospital
Replied on 21 June 2024
Dear Patient, Thank you for providing your feedback regarding your experience in the Manchester Royal Eye Hospital. We are sorry to read of your wait on the day for treatment and recognise the anxiety and distress this delay would have caused you at what was already a stressful time. We take concerns extremely seriously and in order to address this, we are currently looking into how waiting times can be reduced and effective communication can be enhanced regarding any delays experience by our patients. Thank you for your kind comments regarding the theatre nurse who looked after you. The staff member has been identified and your feedback has been passed on to the staff member and her line manager. She is extremely pleased to read your kind comments and an Excellence Report has been submitted by her Matron to recognise her kindness and humanity. Once again thank you for your feedback that allows us to improve our services. Kind Regards, Manchester Royal Eye Hospital
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Review titled Wonderful care
Rated 5 stars out of 5
by Jill Kenna - Posted on 08 July 2024
I had a corneal graft operation at Manchester Royal Eye Hospital which necessitated staying overnight on Ward 55. From the moment I arrived, all the staff were excellent in their care and professionalism. From the person on the reception desk, the nurses, doctors and consultant to the person helping with meals and cleaning the ward, I have nothing but praise for the whole team. The follow up appointments have been prompt, thorough and extremely helpful with input from the consultant each time. I have nothing but praise for this wonderful hospital and would recommend it to anyone.
Visited Ophthalmology on June 2024
Review titled Manchester Royal Eye Hospital
Replied on 09 July 2024
Thank you for taking the time to share your positive feedback regarding your experience with the Ward 55 team at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found the staff so caring and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Joanne Needham
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Review titled Always a positive experience
Rated 5 stars out of 5
by Karen Manton - Posted on 22 June 2024
I recently attended the eye hospital for laser surgery for diabetic maculopathy. The procedure was fully explained to me and was quick and painless. All grades of staff were friendly, helpful and caring. The management of diabetic eye care is excellent. Thank you to our wonderful NHS.
Visited Ophthalmology on June 2024
Review titled Manchester Royal Eye Hospital
Replied on 11 July 2024
Dear Ms Manton Thank you for your positive comments posted on the NHS regarding the care you received at Manchester Royal Eye Hospital when you attended for laser treatment. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the procedure was explained to you well and you felt that all grades of staff were friendly, helpful and caring. Thank you for complimenting the management of diabetic eye service. I have passed on your thoughts to the doctor who undertook the laser procedure and the clinician who listed you for the treatment. It was a team effort. Yours sincerely, Yvonne Dsouza MBBS, MS, FRCS, FRCOpth, MD Consultant Ophthalmologist Clinical Lead for Diabetic eye service & Associate Medical Director Manchester Royal Eye Hospital M13 9WL
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Review titled Efficient, caring treatment
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
I attended outpatients H this morning (due to a squint) and was seen at my exact appointment time and my eyesight tested by a lovely woman. I was then immediately taken to outpatients B for a repeat Botox injection into the eye muscles. All staff in the department are lovely and I have never had to wait long for any appointment.
Visited Ophthalmology on April 2024
Review titled Manchester Royal Eye Hospital
Replied on 11 April 2024
The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Lead Nurse to be shared with the staff involved. Yours sincerely Sasha Khosah Patient Experience Team
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Review titled Visit to emergency department
Rated 3 stars out of 5
by Greg Pardington - Posted on 06 April 2024
Hi there wife has had a problem with her eyes rang optician and was told to go to the eye hospital to get checked out. Arrived there reception staff great reception nurses the same however when called in to triage by quite an abrupt person we were made to feel like total time wasters even after having explained that we were told to come there by our optician hope other people get better treatment
Visited Ophthalmology on April 2024
Review titled Manchester Royal Eye Hospital
Replied on 15 April 2024
The matron for Manchester Royal Eye Hospital Eye Emergency Department (EED) is sorry to hear about you and your wife’s experience of triage at what must be a worrying time for you. I hope to assure you that the Trust strives to provide patients with respect and dignity, and I am disappointed that we did not achieve this for you on this occasion. Staff should always treat patients with kindness and empathy, and I am sorry this did not happen. Patients are referred to EED from various sources, and we should be mindful that this is a stressful time and that we should provide reassurance and support. Please be assured, I have shared you experience of triage with the EED managers to discuss with their team members. We take patient and service user comments very seriously, as they help us monitor and improve our services. Once again, thank you for your feedback which allows us to improve our services. Should you wish us to investigate your concerns further, you can contact the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number P024/00037, they will do their best to address your concerns. Sasha Khosah Patient Experience and Engagement Officer
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Review titled Incredible Practitioners
Rated 5 stars out of 5
by Maria - Posted on 09 May 2024
I have attended the eye hospital 3 times this month due to emergency eye surgery. Each time I am struck by how lucky I am to have such an outstanding facility so close to home. All the staff that I encountered; receptionists, nurses, students, doctors and consultants were friendly, caring and professional. The eye emergency department was incredibly busy both times I had to attend, yet all the staff members were calm, caring and welcoming. I am really grateful to everyone that I came into contact with on my visits for reassuring me and caring for me during a scary and worrying experience. Many thanks to all!
Visited Ophthalmology on April 2024
Review titled Manchester Royal Eye Hospital
Replied on 13 May 2024
The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care at Emergency Eye Care in Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Lead Nurse to be shared with the staff involved. Yours sincerely Sasha Khosah Patient Experience Team
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Review titled all round excellence
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2024
i would like to register my thanks to everyone concerned with my wonderful treatment .i was treated with the utmost respect and dignity from the moment i entered your hospital .my outcome was thankfully a good one .i have already sung your praisies to my family and friends and will continue to do so.once again accept my heartfelt thanks yours sincerely jim nolan
Visited Don't know on March 2024
Review titled Manchester Royal Eye Hospital
Replied on 03 June 2024
Thank you for your positive comments posted on the NHSwebsite regarding the care you received at the Manchester Royal Eye Hospital It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you felt that you had been treated with the upmost respect and dignity throughout your attendance at the Hospital. I can assure you that we have passed on your thoughts to the Lead Nurse who will share your comments with the team. Yours sincerely Sasha Khosah Patient Experience Team
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Review titled Fast, efficient and caring
Rated 5 stars out of 5
by Gerard Lee - Posted on 22 February 2024
Brought in on a cancellation. Arrived 10 minutes early and seen immediately. Went through each of the necessary stages for my eye condition so quickly that I did not have time to finish my 'quick crossword'. Everything explained fully at each stage. All staff welcoming and pleasant. Next stages of treatment clearly outlined.
Visited Ophthalmology on February 2024
Review titled Manchester Royal Eye Hospital
Replied on 26 March 2024
Dear Gerard, Thank you for taking the time to share your positive feedback regarding your experience at the Eye Out-Patient Department at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt safe and well looked-after throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Appalling waiting times for oculoplastics
Rated 2 stars out of 5
by Anonymous - Posted on 31 January 2024
I was referred by my GP in september after developing a charlazion on my right eye. Not only was it unsightly but it was also painful. I had to stop wearing my contact lenses and attended their emergency department. I was told by the Dr that there were hundreds of people waiting for the same procedure and that I would have to go home and wait for an appointment. I went back to my GP after developing another charlazion on my left eye. Due to the size and location of the charlazia ( upper centre lids), it started to affect my sight. Also my eyelids felt very heavy at times. Despite my GP chasing up the referral they replied that it was common for multiple charlazia to appear. They did not bother to ask for a picture and just expected me to put up with it. My mental health has suffered immensely. I cant bear going out and meeting up with friends. I work for the NHS and have been so tempted to take time off work. I also have a toddler to look after home. It's January now and I still havent heard from them.
Visited Ophthalmology on January 2024
Review titled Manchester Royal Eye Hospital
Replied on 15 April 2024
Thank you for taking the time to post your comments and concerns about your experience of the MREH. We are so sorry to hear of the wait that you have experienced and appreciate how frustrating and distressing this would have been for you. We take all issues surrounding patient care very seriously and would very much like to hear about your experience from you directly and investigate your concerns in more detail. Please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO24/00024 and they will be able to discuss this with you. Sasha Khosah Patient Experience and Engagement Officer
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Review titled Outstanding Patient Care
Rated 5 stars out of 5
by Susan Love - Posted on 18 March 2024
Following my corneal surgery on 09/01//24, I felt compelled to provide feedback for the amazing patient care I received during my short stay. From the moment I arrived, I felt I was in safe hands, and treated with the utmost care and kindness. My operation was an overwhelming success and I can’t thank my Consultant, Surgeon and Corneal Ophthalmology Team enough, for restoring my sight and completely changing my life. I also want to thank all members of staff on Mre Ward 55, (from the lovely, attentive nursing staff, to the cheerful, chatty catering staff). I’ll never forget the excellent care I received, you’re all amazing! Thankyou
Visited Ophthalmology on January 2024
Review titled Manchester Royal Eye Hospital
Replied on 03 April 2024
Dear Susan, Thank you for taking the time to share your positive feedback regarding your experience at the Ward 55 (MREH). It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
Information supplied by Manchester University NHS Foundation Trust