Manchester Royal Eye Hospital
Oxford Road, Manchester, Greater Manchester, M13 9WLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Wonderful care
Rated 5 stars out of 5
by Allie Barnicoat - Posted on 12 January 2024
I received treatment in the emergency department 22 December due to obscured vision in my right eye. I was referred to Outpatients for YAG Capsulotomy. This was done on both eyes yesterday, 11 January. From start to finish everyone I met during my treatment has been excellent and I would like to thank them for taking such good care of me.
Visited Ophthalmology on January 2024
Review titled Manchester Royal Eye Hospital
Replied on 15 January 2024
Dear Allie, Thank you for taking the time to share your positive feedback regarding your experience at the Royal Manchester Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt our colleagues took such good care of you. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Waiting time for appointment is a disgrace
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2024
Been waiting for over a year for an appointment in oculoplastic Get a text to say appointment available. Call to accept to say it’s been given to someone else. Can’t say when we will get the appointment so back to waiting… been under their care for a number of years and never had this length of wait
Visited Don't know on January 2024
Review titled Manchester Royal Eye Hospital
Replied on 31 January 2024
Thank you for taking the time to share your comments. We were very sorry to learn of your experience when trying to book an oculoplastic appointment that had been offered to you by text and acknowledge how frustrating this must have been for you. We would like to assure you that the Trust is committed to reducing waiting times and regrets that patients experience long delays when waiting for an appointment. Your feedback has been shared with the Royal Manchester Eye Hospital (MREH). They have advised that it is common practice for appointments to be directed to the longest waiting patients and booked on a first come first served basis. MREH regrets that this was not made clear in the text and apologies for the frustration this has caused you. Should you require any further support please do not hesitate to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number P023/0169 as they would be only too happy to support you with any outstanding concerns you may have. Yours sincerely, Patient Experience Team.
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Review titled Exemplary Experience
Rated 5 stars out of 5
by Kath Jones - Posted on 23 December 2023
I’ve just had cataracts removed from both eyes by this excellent hospital. From the consultant who explained everything clearly, the anaesthetist who talked me through everything, lovely nurses and all the assistants, the process was seamless from start to finish. I never felt that I was asking too many questions and was put entirely at my ease. I also noted the professional and friendly interaction between colleagues, a superb team of people doing a superb job. And I can see: thank you very much ward 55 and the NHS. May you all have a Happy Christmas.
Visited Ophthalmology on December 2023
Review titled Manchester Royal Eye Hospital
Replied on 02 January 2024
Thank you for taking the time to share your positive feedback regarding your experience of Ward 55 at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt all our staff communicated so well with you and with each-other. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Emergency call back, poor administration
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2024
Manchester University NHS Foundation Trust message to say consultant triage,return to emergency asap, voicemail with same message. My GP contacted to contact me to give the same message, my optician contacted to give me the same message. I arrive, no one at emergency reception knows. Four Different Sources asking me to attend urgently!!!! What is going on? Dr calls me into examination room but won’t do anything as has no information. Called my GP Who Assures Me about the message they received and I am in the right place. Waited for over one and a half hours before nurse tells me to go to another hospital as they have sent my patient records there and I was called in wrongly by booking !! I watched her as she said she was sending my records over and I was to go. No apology. I go to designated hospital, waited for hours, no patient records received but did receive examination but can not compare it to assess situation, sent home to await appointment following receipt of patient records. Extremely anxious and totally frustrated especially over the holiday period.
Visited Ophthalmology on December 2023
Review titled Manchester Royal Eye Hospital
Replied on 15 January 2024
Thank you for providing your feedback regarding your experience in the Royal Manchester's Emergency Eye Department. We are sorry to read of your experience and would like to apologise for the anxiety caused to you and the absence of an apology at what was already a stressful time. Your feedback has been shared with Mr Jonathan Trzos, Matron for the Eye Emergency Department. He is extremely sorry to hear of your poor experience and the concern and frustration this has caused you. Mr Trzos would like to assure you they take concerns extremely seriously, however, advises it is difficult to investigate your specific concerns without any further detail and patient identification. It is for that reason we would welcome you to make contact directly with the Trust to your concerns in more detail. Should you wish Mr Trzos to investigate your concerns further, please do not hesitate to contact him on 0161 276 5234. Alternatively, you can contact the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO23/0153, and they will do their best to address your concerns. Yours sincerely, Patient Experience Team.
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Review titled Excellent service
Rated 5 stars out of 5
by Ann Pearce - Posted on 09 November 2023
I recently attended for a routine cataract op which developed complications and resulted in a 2 hour op with a follow op 2 weeks later. The medical staff were very professional, efficient, caring and reassuring. I was kept informed about what was happening, and at every step problems/procedures/aftercare/ medications were fully explained. The consultants gave me as much time as I needed and encouraged me to ask questions. I was given 3 contact numbers in case of any concerns or problems. Also, it is reassuring to know that the specialist glaucoma nurses are at the end of a phone; when I had problem sourcing medication they got back to me the same day and solved the problem in 24 hours. I can't thank and praise the staff highly enough .
Visited Ophthalmology on October 2023
Review titled Manchester Royal Eye Hospital
Replied on 13 November 2023
Thank you for taking the time to share your positive feedback regarding your experience at the Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt so well-informed and reassured throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Lyudmyla - Posted on 04 October 2023
Today I visited emergency department Manchester royal eye hospital. I would like to say thank you very much to all staff I met there- receptionist, care, nurse, pharmacists ,doctor. Everything they did were quickly and professional.The young female lady doctor was so great, clever, educated, professional. She helped me a lot, answered of my questions and gave useful recommendations. Eventually after days with pain and without treatment I got treatment. And no long waiting time.
Visited Ophthalmology on October 2023
Review titled Manchester Royal Eye Hospital
Replied on 05 October 2023
Thank you for taking the time to share your positive feedback regarding your experience at the Emergency Department at the Royal Manchester Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt so well supported throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Exemplary
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
Absolutely excellent care at Manchester Eye Hospital. The Optimologist & trainee were extremely good & we're so grateful to them. The patient I attended with had a piece of metal deep into his eye. He'd visited Specsavers previously whom were also very good but they were unable to get it out. The Trainee guided by the Optimologist at the Eye Hospital managed to get it out successfully & very carefully. Reception staff were also good & the wait time from entry to departure was 90 minutes in total. I would highly recommend them & would like to also thank them for such a great service
Visited Ophthalmology on August 2023
Review titled Manchester Royal Eye Hospital
Replied on 23 August 2023
Thank you for taking the time to share your positive feedback regarding your experience at Manchester Royal Eye Hospital. It is always heartening to read such positive words in response to the conscientious work of all our staff and great to hear that the clinical and reception staff were so good. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Wonderful Hospital Ward J and 55
Rated 5 stars out of 5
by Colin Thornton - Posted on 15 August 2023
Extremely glad that I had my cataract op at this outstanding hospital. Day of surgery ward was immaculate - organised and efficient . Staff were great very helpful including giving me cups of teas and cheese sandwich . Where hospital came into its own was the marvellous way they helped me when I had serious problems locating prescribed eye drops that were totally unobtainable where I live . The eye drops according to pharmacy’s I contacted were out of production nationally The ward staff whent more than the extra mile in helping me by providing on two occasions eye drops
Visited Ophthalmology on August 2023
Review titled Manchester Royal Eye Hospital
Replied on 18 August 2023
Thank you for taking the time to share your positive feedback regarding your experience at the Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt so well looked-after throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Ward 55 is Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
Everyone on Ward 55 (receptionists, nurses, doctors, surgeons, assistants) are all absolutely outstanding and go above and beyond to help patients. I cannot recommend highly enough.
Visited Ophthalmology on March 2023
Review titled Manchester Royal Eye Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of our staff and great to read your description of how they go the extra mile for their patients. We have forwarded your message for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
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Review titled Been referred emergency appointment
Rated 1 star out of 5
by Andrew podmore - Posted on 02 March 2023
After been referred back to this hospital by my gp for a emergence appointment and after gp tell would head by the 3rd of march and still waiting and going blind and still nothing rang them up and got a very rude lady who told me me waiting
Visited Ophthalmology on March 2023
Review titled Manchester Royal Eye Hospital
Replied on 02 June 2023
We were very sorry to receive your comments and concerns via the NHS / Care Opinion website about your experiences when trying to contact the hospital to find out about your appointment. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. The timeframes for urgent appointments depend upon the service you are referred to, for example for macular conditions the appointment should be within 2 weeks and for other urgent issues the appointment should be within 6 weeks. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number P023/0039 they will be able to discuss this with you.
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Information supplied by Manchester University NHS Foundation Trust