Manchester Royal Eye Hospital
Oxford Road, Manchester, Greater Manchester, M13 9WLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Manchester Royal Eye Hospital.
Reviews
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Review titled Very poor drs do not care
Rated 1 star out of 5
by Andrew podmore - Posted on 21 February 2023
I had appointment with dr on Friday morning at 830 which I thought it was to book for op oh no the said we would wait a another two months to see what’s go on bearing in mind I wait two months to see with my eye slight going worse by the day and only having one good eye any way because they waited months last time because was not happy and did not want to do the what the dr wanted to do he discharge me and told to find another dr I would think twice about using this hospital
Visited Ophthalmology on February 2023
Review titled Manchester Royal Eye Hospital
Replied on 24 February 2023
We are very sorry to hear of your experience when attending the hospital and your dissatisfaction with the outcome of your clinic appointment. Your consultant advised that he had a subsequent telephone consultation to try to address your concerns. If you still have concerns or questions, or are dissatisfied with our services, please can you contact the Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk. The PALS service supports patients to obtain a more detailed response to complaints or concerns about their care or treatment.
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Review titled Excellent.
Rated 5 stars out of 5
by Casa - Posted on 25 March 2023
I’ve been under the care of the glaucoma tram at Manchester Royal Eye for many years, having also had two trabs and also having a recent cataract op. These guys are absolutely top notch. The care is outstanding. I feel totally confident leaving my sight in their safe hands.
Visited Ophthalmology on February 2023
Review titled Manchester Royal Eye Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of our staff and your very kind comments will be much appreciated by the staff. We have forwarded your message for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Emergency appointment 6 weeks
Rated 1 star out of 5
by Andrew pidmore - Posted on 06 February 2023
I was referred by Macclesfield Hospital to Manchester eye hospital on emergency appointments because I could go blind in the only eye I can see out of they just got back to after 4 weeks for appointments in two weeks time and emergency what a joke
Visited Ophthalmology on February 2023
Review titled Manchester Royal Eye Hospital
Replied on 10 February 2023
Thank you for your feedback via the NHS website. We were sorry to learn that your experience was not as positive as we would hope at Outpatient /Emergency service. It is important to us that comments are heard and seen as an opportunity for the service to make changes and improvements wherever possible. In response to your comment, your concerns have also been raised directly with the staff / department involved so that they can investigate, ensuring others don’t experience the same issues as you did. It is difficult to respond to all posts in a full way, often because of a lack of detailed information. Therefore, if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/01540032.
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Review titled Excellent Care
Rated 5 stars out of 5
by Anne Guy - Posted on 04 January 2023
Been under Opthalmology for over 2 years. Attended yesterday to have suture removal. The experience was second to none. I was treated with the utmost care and attention. The staff are all amazing. So efficient and helpful. I really appreciate all what they have done for me over the years and thank them all. Everything is explained. The Consultant is a real good expert. The procedure was that good I felt nothing. Thanks All.
Visited Ophthalmology on January 2023
Review titled Manchester Royal Eye Hospital
Replied on 10 January 2023
Dear Anne, thank you for taking the time to leave feedback about the care you received at Manchester Royal Eye Hospital. We are extremely pleased to hear that you have had such a positive experience during your treatment over the past two years. We have passed your comments on the Head of Nursing so your comments can be shared with the teams involved. The Patient Experience Team.
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Review titled Very poor
Rated 1 star out of 5
by Andrew Podmore - Posted on 01 February 2023
Got referred by Macclesfield eye department on a emergency referral and still waiting for a appointment I was told if I do not get asap I could go blind in my right and already blind in my left eye but Manchester eye hospital do not seem to care
Visited Ophthalmology on January 2023
Review titled Manchester Royal Eye Hospital
Replied on 03 February 2023
Dear Mr. Podmore, Mr. Jonathan Trzos, Matron, Manchester Royal Eye Hospital (MREH) is very sorry for your any delays in your notification of your appointment at the hospital. Please be assured that the referral from Macclesfield has been received by MREH and has been reviewed by the relevant consultant for your eye condition. The consultant has made a decision about the clinic appointment you require. This information is now with the booking team who will send your clinic appointment letter in due course. Mr Trzos is very sorry for any concern this has caused you.
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Review titled Caring team
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
I had to have a biopsy on my eye, I had no idea what was going to happen, but from moment entered department they explained everything to me, made sure I was OK from start of day, to the procedure and care before discharge. With clear information for what to do once discharged. all the staff could not have been more pleasant and friendly. I know if ever need anything else doing there I will be on good hands keep up the good work x
Visited Ophthalmology on November 2022
Review titled Manchester Royal Eye Hospital
Replied on 25 November 2022
Dear patient, Thank you for your positive comments posted on the NHS website regarding the care you received at Manchester Royal Eye Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that your experience in our hospital was positive from start to finish. I can assure you that we have passed on your thoughts to the Matron who will share your comments the staff involved. All the best The Patient Experience Team
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Review titled Exceptional care
Rated 5 stars out of 5
by Ann Pearce - Posted on 14 October 2022
Having recently been diagnosed with glaucoma I spent an hour with a specialist glaucoma nurse who explained everything everything and answered all my questions. Excellent service very reassuring. Thank God for the NHS
Visited Ophthalmology on October 2022
Review titled Manchester Royal Eye Hospital
Replied on 24 October 2022
Dear Ann, Thank you for taking the time to share your positive feedback on the NHS website regarding your care at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing and all the staff involved. The Patient Experience Team.
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Review titled Patronising People
Rated 1 star out of 5
by Anonymous - Posted on 30 September 2022
very poor communication!! Consultants have no idea of patient worries. Insufficient empathy-consultants have your file in front of them and they get your name wrong. Seen so many consultants have lost count!! Keep getting different diagnosis and treatment plans. Consultants cannot agree-so how is the patient supposed to decide. Literature they send you in their information leaflets is contradictory and several years old!! One dept states -come back in 4 weeks -go to reception have to wait 7 weeks for appointment.
Visited Ophthalmology on September 2022
Review titled Manchester Royal Eye Hospital
Replied on 19 October 2022
We are very sorry to hear of you poor experience of our services. This is not the service we want to provide our patients with and appreciate your frustration and concerns about your care. We have now introduced a new electronic patient record that will provide better and more complete patient information than paper notes alone which has the ability to send information directly to a patient’s mobile device for reference and guidance. Although this will address your concerns re relevant and up to date patient information, we will share your comments with the clinical team so that they can reflect and learn from your experience.
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Review titled Fantastic consultation
Rated 5 stars out of 5
by Shasta Nawaz - Posted on 22 August 2022
I had my 3rd Orthoptist appointment today in clinic H for my double vision. All the Orthoptists have been great, but today I was seen by an exceptional Orthoptist. She explained things clearly and was really positive and friendly. Thank you!
Visited Ophthalmology on August 2022
Review titled Manchester Royal Eye Hospital
Replied on 31 August 2022
Dear Shasta, Thank you for taking the time to provide a comment about Manchester Royal Eye Hospital. It is wonderful to hear of your positive experience and the support and care you received as a patient on clinic H. We will pass your positive comments on to Clinic H for feedback to staff. Kind Regards, Patient Experience Team.
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Review titled Wonderful work
Rated 5 stars out of 5
by Very grateful Granny - Posted on 09 August 2022
Lovely female doctor saw my 2year old grandson yesterday who was refusing to open his eyes after a trauma a few days prior ,she was fantastic with him and did her best to put him at ease.peppa pig on her computer for one.thankyou very much and his eyes are open today with the treatment you provided. Thankyou.
Visited Ophthalmology on August 2022
Review titled Manchester Royal Eye Hospital
Replied on 12 August 2022
Thank you for taking the time to leave positive comments about your grandson's treatment received at MREH. It is great to hear that your grandson's eye trauma is improving through the thoughtful and caring treatment delivered by one of our doctors. I will pass your comments onto the head of nursing so they can feedback to the department involved. Kind Regards, Patient Experience Team.
Information supplied by Manchester University NHS Foundation Trust