Manchester Royal Infirmary
Oxford Road, Manchester, Greater Manchester, M13 9WLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Manchester Royal Infirmary.
Reviews
-
Review titled 10 hour wait
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2022
I went to the a&e on a Saturday at 2am because I had a uti that was so bad that I had reached the point of peeing blood. It had occurred the same day and developed rapidly, so I was in pain to the point where I physically couldn’t wait for Monday to arrive to receive antibiotics. However, after waiting for 10 hours and not getting any help I made the decision to leave and find a walk in clinic since the pain is too bad. The shift between doctors was made at 8am and we were only people from the night before. We were 6 people left who had all been there for a minimum of 9 hours. However, everyone who came from 8 and onwards got seen by a doctor before us.
Visited Accident and emergency services on October 2022
Review titled Manchester Royal Infirmary
Replied on 16 November 2022
Thank you for comments following your visit to the Emergency Department (ED) at MRI, we are very sorry to hear that your attendance did not meet the high standards that are expected for our patients. Please accept our apologies for the long waiting time, at present, MRI, like all ED’s across the UK is experiencing high volumes of patients presenting, and whilst the ED and the wider hospital have taken steps to redirect patients to the most appropriate service (including same/next day Urgent Treatment Centre appointments, Same Day Emergency Care and Patient Initiated Follow Up) at times there is an imbalance between our ability to see patients in a timely manner, particularly those of lower acuity. Should you wish to discuss your experience with us further please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0089.
-
Review titled Poor Service
Rated 2 stars out of 5
by Anonymous - Posted on 27 October 2022
A month ago I was referred to the ENT dept. by a consultant at another hospital. As I have had no confirmation of my details being received I rang ENT referrals/appointment number to ask if they had received the referral. I was told they had no record of me on their "system" but that if the referral was by letter they were now virtually 100% electronic and the consultant's secretary should re-submit the referral letter electronically. I assume by this they mean via email. Unfortunately, the consultant's secretary doesn't have the MRI ENT email address and asked me to obtain it for her. So yesterday I left a message on the ENT answerphone for someone to ring me. Today I still have had no response. I also left a message for three days running on 701 3304 also without response. After three days perhaps no one actually checks for messages on this number and if so maybe patients/enquirers shouldn't be encouraged to leave a message in the mistaken belief someone might actually respond? I understand the CQC said the MRI was in need of improvement. In my limited experience thus far I regret to say that would appear to be an over generous assessment.
Visited Don't know on October 2022
Review titled Manchester Royal Infirmary
Replied on 24 November 2022
Thank you for your comments regarding your experience with the Ears, Nose and Throat (ENT) Department at Manchester Royal Infirmary (MRI). Unfortunately, we are not able to look specifically into your episode of care as the feedback is anonymous, however we would like to apologise that your experience did not meet your expectations. We are sorry to hear of the delay you have faced in getting through to the ENT Department as this is not the level of service we wish to offer our patients. The person responsible for the telephone you have been contacting has come back yesterday from a period of leave, however we would expect this to have been communicated on the answer machine message, and so this is something we will discuss with the employee along with the importance of responding to any messages left on answering machines on the day they are left where possible as our best practice. We will retrain the team member accordingly on telephone standards and etiquette. A referral from consultant to consultant can be sent to us via post or email through the secretarial administration team and will then be uploaded to our electronic system and will be suitably triaged by the named consultant to ensure the referral can be processed correctly and booked into the most suitable and relevant clinic for the patient.
-
Review titled Such good staff!
Rated 4 stars out of 5
by Tony Meheran - Posted on 26 October 2022
My 91 years old mother was admitted after passing out and falling at home and, I have to say, she received nothing but the highest level of professionalism, treatment and courtesy throughout her time there. From the paramedics that arrived on scene to the doctor, X-ray practitioner, scan practitioner and nurses I can only offer my thanks for and appreciation of their efforts. On a day when A&E was clearly under immense pressure due to the number of people waiting for treatment I can only state my admiration and appreciation of everything that everyone did for her.
Visited Accident and emergency services on October 2022
Review titled Manchester Royal Infirmary
Replied on 16 November 2022
Dear Tony, Thank you for your positive comments posted on the NHS website regarding the care your mother received at MRI in A&E. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought all members of staff delivered great care. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments the staff involved. The Patient Experience Team
-
Review titled Good Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
Attended the A and E today as I had illness over night making critical treatment difficult to take. I thought the staff were brilliant but the department is overstretched wish the was a side room for very poorly patients being ill with pain and sickness to wait in the chairs were hard for the poorly people to sit on esp as the wait times were 13 hours. Cannot fault the staff though yhey were great.
Visited Accident and emergency services on October 2022
Review titled Manchester Royal Infirmary
Replied on 02 December 2022
Thank you for your positive comments posted on the NHS website regarding the care you received at MRI in A&E. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. We are very sorry to hear that all aspects of your attendance did not meet the high standards that are expected for our patients. Please accept our apologies for the long waiting time, at present, MRI, like all ED’s across the UK is experiencing high volumes of patients presenting, and whilst the ED and the wider hospital have taken steps to redirect patients to the most appropriate service (including same/next day Urgent Treatment Centre appointments, Same Day Emergency Care and Patient Initiated Follow Up) at times there is an imbalance between our ability to see patients in a timely manner, particularly those of lower acuity. We would also like to assure you that the emergency department is currently undergoing a £45 million redevelopment project to improve the facilities for its patients and staff, which will address the concerns you raise. Should you wish to discuss your experience with us further please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0109.
-
Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2022
Spent hours waiting after being sent there by 111 just to be told by the doctor I must just be anxious because god forbid a young woman actually have something wrong with her. I went in with chest pain, tachycardia and dizziness and they did absolutely nothing for me. Would not recommend anyone go there.
Visited Accident and emergency services on October 2022
Review titled Manchester Royal Infirmary
Replied on 18 November 2022
Thank you for comments following your visit to the Emergency Department (ED) at MRI, we are very sorry to hear that your attendance did not meet the high standards that are expected for our patients. Please accept our apologies for the long waiting time, at present, MRI, like all ED’s across the UK is experiencing high volumes of patients presenting, and whilst the ED and the wider hospital have taken steps to redirect patients to the most appropriate service (including same/next day Urgent Treatment Centre appointments, Same Day Emergency Care and Patient Initiated Follow Up) at times there is an imbalance between our ability to see patients in a timely manner, particularly those of lower acuity. As you have provided your feedback anonymously, we are unable to investigate whether you received the appropriate care. If you would like us to look into this further please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0115.
Information supplied by Manchester University NHS Foundation Trust