Manor Hospital
Moat Road, Walsall, WS2 9PSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Manor Hospital.
Reviews
-
Review titled Fantastic care with efficiency and kindness
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
I was brought by ambulance with a suspected stroke, was dealt with very quickly and, after assessment, sent to a ward for a huge battery of tests, followed by a discussion with the neurologist. Everyone was kind, supportive and willing to answer questions. The wards were clean, the food quite good and plenty of drinks were on offer. I am most grateful
Visited Neurology on November 2023
Review titled Manor Hospital
Replied on 11 December 2023
Thank you for your feedback and for sharing your positive experiences of the care that you received. I hope you are now recovered well Regards Garry Associate Director Patient Relations and Experience
-
Review titled Fantastic treatment
Rated 5 stars out of 5
by Terry Hazlewood - Posted on 10 February 2024
I was in it following a emergency tracteoctomy for 6 days and was looked after extremely well.all staff were excellent and helped me with a speedy recovery. Thank you to all nursing staff and doctors especially consultant of it
Visited Intensive Care on November 2023
Review titled Manor Hospital
Replied on 18 April 2024
Dear Terry Thank you for taking the time to leave your feedback I trust your recovery has continued well. It was pleasing to see the care you received from staff was excellent. Regards Garry Garry Perry Associate Director Patient Voice
-
Review titled Discharged lounge
Rated 4 stars out of 5
by lynn chapman - Posted on 08 October 2023
I would like to thank the staff in the discharge lounge for taking great of my mom whilst waiting for me to collect her . I live a distance away from the hospital . Although she has dementia they were very kind and considerate to her .They are all very friendly and helpful .My mom didn't want to leave there. Thankyou so much .
Visited Don't know on October 2023
Review titled Manor Hospital
Replied on 09 October 2023
Dear Lynn Thank you for this very kind feedback for our discharge lounge team which I will be sure to pass on. Regards Garry Garry Perry Associate Director Patient Relations and Experience
-
Review titled Calling Accident and Emergency Reception
Rated 1 star out of 5
by David Charles-Cully - Posted on 12 October 2023
Rang today as I was worried about my parents who had gone missing in Bilston, so rang New Cross Hospital got through in seconds to be told maybe try Manor Hospital Walsall as its half way between the two hospitals rang general switchboard and got put through to A&E switchboard after 17 minns Gen Switchboard asks do you wish to continue holding? Yes obviously.... After 23 minutes I got a response but whoever answered the phone couldn't be bothered to say anything I could hear her talking away in the background, I'm saying Hello hello eventually a minute or so later I get a Yes what is it you want.... Rather abrupt... At that point I had just received a text saying my parents were home safe and sound, but how ridiculous that it takes almost 25 minutes to get a response from the A&E reception, I am very unimpressed..... Come on people shake a leg is it too much to ask that someone mans the phone lines...... Hence my low rating... I know you are stretched but it's not good when they can't even answer the phone..... Rant Over......
Visited Accident and emergency services on October 2023
Review titled Manor Hospital
Replied on 11 December 2023
Dear David Thank you for the feedback. I have picked this up with the team in the Emergency Department who are sorry for the delay you experienced. This was not the standard that we aspire to and a wider piece of work is ongoing regarding quality issues such as those you have highlighted and more so monitoring of call handling times. I am pleased to learn your parents returned home safely and I hope they are well. Regards Garry Garry Perry Associate Director Patient Relations and Experience
-
Review titled Hanging On The Telephone
Rated 2 stars out of 5
by Anonymous - Posted on 13 October 2023
Rang today as I was worried about my parents who had gone missing in Bilston, so rang New Cross Hospital got through in seconds to be told maybe try Manor Hospital Walsall as Bilston was half way between the two hospitals, So I rang the general switchboard who put me through to A&E switchboard after 17 minutes Gen Switchboard asked do you wish to continue holding? Yes I responded.... After 23 minutes I got a response but whoever answered the phone couldn't be bothered to say anything I could hear her talking away in the background, I'm repeatedly saying Hello to no avail Eventually I get a response.. Yes what is it you want?.... Rather abrupt... At that point I had just received a text saying my parents were home safe and sound, to which I explained I no longer need to speak to anyone, but how ridiculous that it takes almost 25 minutes to get a response from the A&E reception, I am very unimpressed..... Hence my low rating... I know they are stretched but it's not good when they can't even answer the phone.....
Visited Accident and emergency services on October 2023
Review titled Manor Hospital
Replied on 11 December 2023
Dear David Thank you for the feedback. I have picked this up with the team in the Emergency Department who are sorry for the delay you experienced. This was not the standard that we aspire to and a wider piece of work is ongoing regarding quality issues such as those you have highlighted and more so monitoring of call handling times. I am pleased to learn your parents returned home safely and I hope they are well. Regards Garry Garry Perry Associate Director Patient Relations and Experience
-
Review titled Looked after really well
Rated 5 stars out of 5
by Andrew Ray - Posted on 11 October 2023
Because of my high blood pressure. I had priority over other options. They made sure I was caeed for and seen promptly.
Visited Accident and emergency services on October 2023
Review titled Manor Hospital
Replied on 11 December 2023
Dear Andrew Thank you for your feedback - I am pleased you were seen promptly and cared for and I do hope your condition is now being managed Regards Garry Associate Director Patient Relations and Experience
-
Review titled un sympathetic... not caring
Rated 2 stars out of 5
by Lesley fawdry - Posted on 23 September 2023
My aunt is currently in hospital and has terminal Lung cancer. I don't live close so can only visit 1-2 times a week, so i ring every day to see how she has been doing. 9 times out of 10 all i get is she's stable. When i ask for more information they tell ask me what else i want to know. When i explain that i want to know if she's eaten, if she's been i pain all i get is she's ok, i don't know anymore, so i ask to speak to someone who does know and i get told i have a bad attitude! Yesterday i rang to find out if she's been ok, and if she's had any visitors which i know she did, i was told i haven't seen anyone. I also found out from speaking to someone later on in the evening that she has now developed phumonia, that wasn't disclosed to me in the first conversation. Overall i have experienced very disinterested, non sympathetic, and uncaring behaviour. I understand that things are unstable with the NHS however we are worried relatives who just want to know about our sick relatives.
Visited General Medicine on September 2023
Review titled Manor Hospital
Replied on 25 September 2023
Dear Lesley I am sorry for this poor experience concerning the contact that you have made regarding your aunt. Telephone information will be limited to maintain patient confidentiality as it can not be guaranteed via telephone that the caller is who they say they are. However, we do have a password protocol in place which means with appropriate consent from patient and nearest kin you can be given a password which will enable more information to be shared We can also arrange a video call between you and your aunt. If you would like to discuss the above further please contact Zoe Christoffersen, Family and Carer Officer on 07855963333 Once again I extend our apologies for your experience. Garry Perry Associate Director Patient Relations and Experience
-
Review titled Good care
Rated 4 stars out of 5
by Angela grant - Posted on 06 August 2023
Great care from most of the staff ,a few staff tend to forget that there patients have family and are worried and afraid what is happening to their family member,there’s no consideration for family members visiting, the food is awful,hardly get what they orderd and what was given was cold ,no one is bothered when you ask or complain about it ,when you take in your own food some say you or they will warm in the microwave for you then others say no you can’t ,no consistency,when someone is recovering from an illness good food plays a big part in there recovery ,for us as a family it’s a big let down for the hospital
Visited Cardiology on August 2023
Review titled Manor Hospital
Replied on 08 August 2023
Dear Angela Thank you for your feedback and I am sorry to learn about the poorer elements of your stay such as the food and involvement of family/carers. Be assured we will pick this up with the area involved. Regards Garry Perry Associate Director Patient Relations and Experience
-
Review titled Amazing experience
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
Fantastic service and results. I could not fault the amazing service I received. Well done as always to all the staff.
Visited Ear, Nose & Throat on July 2023
Review titled Manor Hospital
Replied on 08 August 2023
Thank you for your great feedback - if you wish to we would welcome more detail as to what services you received and by whom, please contact us via 01922 656463 or pals.officer@nhs.net to discuss. Garry Perry Associate Director Patient Relations and Experience
-
Review titled Rude curt and ill mannered staff
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
Absolutely shocking behaviour by nursing staff. I tried to raise a safeguarding concern and the sister in charge was so rude and unprofessional. She wanted me to disclose sensitive information on the main desk and I had to ask for a private space. She then rushed me as I tried to explain my concerned and interrupted me and when I asked her to please wait and let me explain she accused me of being aggressive. I felt distressed and that my concerns were not taken seriously. She made me feel I was keeping her from her work. Her behaviour was upsetting.
Visited Accident and emergency services on July 2023
Review titled Manor Hospital
Replied on 08 August 2023
Dear Patient I apologise for this experience and happy to pick this up with the team involved should you wish to make direct contact with us via 01922 656463 or pals.officer@nhs.net Garry Perry Associate Director Patient Relations and Experience
Information supplied by Walsall Healthcare NHS Trust