Medway Maritime Hospital
Windmill Road, Gillingham, Kent, ME7 5NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled change to a&e needed
Rated 3 stars out of 5
by Sarah - Posted on 27 February 2024
such a shame, our baby had a high temperature of 39.9. took him to a&e, the nurse checked one of his ears and said he doesn’t have a temperature why did you bring him here making me feel like I was exaggerating about my baby’s health. i asked her to check the other ear and yes he did in fact have a high temperature 39.5 she sent us to medoc waited 6 hours to be seen (he is 8 months old) was in the room 5 minutes with a doctor who didn’t seem to care. i told him my concerns and he replied ok then. 3 other parents before us walked out and went to another hospital. My son ended up with tonsillitis. They need a separate room for children. I understand they are extremely busy but for a baby to wait 6 hours with a high temp, being sick and not taking fluids was shocking to me. I asked reception about a wait time and they replied, sorry we don’t know so we can’t help. the nurse in the children’s ward needed to be way more polite she was quite abrupt and even said ok you can leave now and go downstairs, then turned and faced the computer, very rude for a professional
Visited Accident and emergency services on February 2024
Medway Maritime Hospital has not yet replied.
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Review titled Amazing staff on Sunderland ward
Rated 5 stars out of 5
by Sarah - Posted on 02 February 2024
I had an operation The staff was amazing I was given 100% treatment Extremely looked after by the team
Visited Gynaecology on February 2024
Medway Maritime Hospital has not yet replied.
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Review titled Brilliant department
Rated 5 stars out of 5
by Lorraine Adams - Posted on 29 February 2024
After my daughter was referred from accident and emergency to ENT department, the service in ENT was so professional, the staff were kind friendly engaging and informative from the hcas to the consultant could not fault it. Well done excellent service .
Visited Ear, Nose & Throat on February 2024
Medway Maritime Hospital has not yet replied.
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Review titled Lack of beds on wards
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
After attending A and E was advised a bed on a ward was required. Spent first two nights on a trolley in the corridor outside childrens emergency department.the corridors were full of adults waiting for beds on a ward.There was no privacy, parents with sick children passing all the time.most of the staff were doing their best in over crowded and very hot conditions.Medway Maritime hospital needs to be expanded to cope with the increase in the population due to the extensive house building in the last few years. How the staff manage on a daily basis to work in these conditions is amazing and I applaud them
Visited Major trauma on February 2024
Medway Maritime Hospital has not yet replied.
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Review titled Great X-Ray Department
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Visited the x-ray department and was treated very well by all staff. Everyone was friendly, knowledgable and professional. Did not have to wait long and was very impressed by the whole process.
Visited Don't know on January 2024
Medway Maritime Hospital has not yet replied.
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Review titled Absolute shambles of a place.
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
Dirty, shambolic, no one answers their phone, if you can leave a message, no one calls you back. I wrote a letter in the end. Finally had a CT scan eight weeks ago, not heard a word…. Five months since I first became ill.
Visited Colorectal cancer services on January 2024
Medway Maritime Hospital has not yet replied.
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Review titled Rude staff and they are boring to do their jobs
Rated 1 star out of 5
by Jonida - Posted on 10 April 2024
I been for my son which he had tonsils again and to check him for antibodies and to confirm it, I was waiting for my toddler 5 hours to have a check and in meantime he had a high temperature and I told to the receptionist can you check please his temperature and she told me is nobody here we are short staff. Once the Dr. See us the temperature it was 39.5 and he told me why you don’t ask from the reception to give you something for the fever and I told him I have ask and they was rude to me and he said I am sorry for that next time take with you people to have it with you otherwise they leave you there without anything. Probably you will need some evaluation.
Visited Accident and emergency services on January 2024
Medway Maritime Hospital has not yet replied.
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Review titled Just brilliant
Rated 5 stars out of 5
by Jane Baxter - Posted on 13 December 2023
I took my Dad to the A&E 1st December. He ended up in Brontë ward. We can't thank all the staff for looking after him. He would have died if it wasn't for them.
Visited Cardiology on December 2023
Review titled Medway Maritime Hospital
Replied on 15 December 2023
We are glad that you had a positive experience of Bronte Ward. Thank you for taking the time to share your feedback. We will pass on your kind comments to the staff involved. Kind regards, The Patient Experience Team
Provided by Care opinion
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Review titled The most phenomenal, kind, caring experience
by Eternallygrateful - Posted on 19 December 2023
I was struck down with covid triggering arrhythmic cardiac failure and rushed via 111, sirens on, into A&E. My heart rate was 175-200 bpm. Mark, the paramedic, assured me I was safe and that everything would be ok and helped me to contact my daughter (next of kin). He was just so calm and reassuring that I stopped worrying immediately. I had the most phenomenal, kind, caring experience throughout MM hospital.
Visited December 2023
Provided by Care opinion
Medway Maritime Hospital has not yet replied.
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Review titled Gynaecology operation
Rated 5 stars out of 5
by Debbie - Posted on 16 December 2023
I was really happy with the care I received when I had my operation on the 12th December 2023. I was well looked after before during and after my surgery. I think you all do a great job and Thankyou so much.
Visited Gynaecology on December 2023
Review titled Medway Maritime Hospital
Replied on 21 December 2023
We are glad that you had a positive experience whilst being cared for at Medway Maritime Hospital. Thank you for taking the time to share your feedback. Best wishes, The Patient Experience Team
Provided by Care opinion
Information supplied by Medway NHS Foundation Trust