Medway Maritime Hospital
Windmill Road, Gillingham, Kent, ME7 5NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disgrace
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2022
I had the unfortunate experience of having to spend a night on SAU waiting for surgery and being left in agony all night with pain relief that didn’t help and required something stronger, two doctors refusing to see me despite haemorrhaging. I couldnt walk, use the bathroom and had to drink water out of the tap. Only when family contacted senior management at the hospital did anyone bother to come and help. Don’t want to sound dramatic but psychologically this event has effected me and should have been avoided. The nurses may have been limited on what they could do but more should have been done especially the ward doctors
Visited General Surgery on November 2022
Review titled Medway Maritime Hospital
Replied on 19 December 2022
We are sorry for this poor experience, please contact our PALS team on 01634 825216 as we are keen to find out more about what happened. Kindest regards, The Patient Experience Team
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Review titled Caring Team
Rated 4 stars out of 5
by Julie Guthrie - Posted on 06 November 2022
Wanted to thank the whole team that looked after me during colonoscopy investigation on 6th Nov. They were brilliant explained everything well put me ease and talked through results.
Visited Colorectal cancer services on November 2022
Review titled Medway Maritime Hospital
Replied on 08 November 2022
Dear Julie, Thank you for your lovely feedback which we will ensure reaches the team who cared for you during the colonoscopy procedure. Kindest regards, The Patient Experience Team
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Review titled Absolutely awful
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
Attended A&E via 111, 5 hours to be triaged, then sent to Meddoc to find a 7 Hour wait. Not enough chairs for unwell pts to sit on, really, really distressed pts who are not acknowledged by passing health care staff or offered kind words. Broken service from start to finish, there has to be a better way of working as after what I experienced it’s clearly not this.
Visited Accident and emergency services on November 2022
Review titled Medway Maritime Hospital
Replied on 19 December 2022
We are really sorry to hear of your poor experience. The NHS is under unprecedented pressure at times, and during these times we do recognise that patients experience a long wait to be seen which is not ideal. Please be assured that staff are working hard to ensure patients are seen and treated as soon as possible and we will continue to focus on this to ensure a better experience for patients. kindest regards, The Patient Experience Team
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Review titled Nuclear medicine
Rated 4 stars out of 5
by Anonymous - Posted on 05 November 2022
The whole team in this department are friendly, welcoming and help to put you at ease, Thankyou for making a stressful day easier
Visited Don't know on November 2022
Review titled Medway Maritime Hospital
Replied on 08 November 2022
Thank you for your feedback, we are glad your visit to Nuclear Medicine was a positive one kindest regards, The Patient Experience Team
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Review titled No bed
Rated 1 star out of 5
by Pav Khan - Posted on 04 October 2022
My mother severely Alzheimer's dementia and heart disease patient left in wet clothes unattended without food or drink on the corridor no nurse in charge over 16 hours. I had tears in my eyes seeing her and other elderly patients. They were trying to get everyone's attention passing by, so desperate and feed up waiting for a bed in ward. People go to hospital to get better seeing this helpless people including my mother I was helpless too when asked one pushed me to another did not want to take responsibility. God help us all from this kind of service.
Visited Accident and emergency services on October 2022
Review titled Medway Maritime Hospital
Replied on 08 November 2022
We are very sorry for your family's poor experience, this is not the standard of care and compassion we wish to provide. Please be assured that we will share your feedback with the Emergency Department team. We hope your Mother is recovering from this episode of ill health and extend to you our very best wishes. kindest regards, The Patient Experience team
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Review titled Excellent
Rated 5 stars out of 5
by Katie b - Posted on 24 October 2022
Had a dental x ray today and expected to be waiting a few hours, I was in and out within 10 minutes. Lovely staff welcomed me and was very kind
Visited Don't know on October 2022
Review titled Medway Maritime Hospital
Replied on 07 November 2022
Thanks for letting us know Katie, we're so glad that you didn't have long to wait at all. Take care The Patient Experience Team
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Review titled Caring staff
Rated 5 stars out of 5
by Angela daly - Posted on 23 October 2022
My elderly mother came to the ED Majors department where she was treated with respect and promptly assessed. She was then admitted to the Kingfisher ward where she received excellent care from all the nursing and auxiliary staff. Thank you all so much for that. One comment I would like to make - It would have been helpful to me as next of kin and concerned daughter, if the doctor /registrar for the ward contacted me at some point in her 9 day stay ,to inform me of their thoughts on her condition and likely ways forward in her treatment. I do appreciate how busy the staff are though ,maybe they could delegate that. Thank you again to all staff and to the team that eventually treated mum, moving her into Pembroke ward after surgery, where I will review after her stay has ended and treatment completed.
Visited Don't know on October 2022
Review titled Medway Maritime Hospital
Replied on 07 November 2022
Thank you for your lovely feedback Angela, we will share your comments with the Emergency Department team and Kingfisher ward. Kindest regards, The Patient Experience Team
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Review titled Disappointing
Rated 1 star out of 5
by Michele roberts - Posted on 14 October 2022
went to Pre op care unit arrived at 11am .Given no up dates from nurses then told at 2:45 my operation has been cancelled .Now i have to go through it all again
Visited Gynaecology on October 2022
Review titled Medway Maritime Hospital
Replied on 07 November 2022
Dear Michele, We are really sorry to hear that things didn't go to plan and that communication was poor. We will share your feedback with the surgical team and wish you well with your future surgery. if you do encounter problems, please do not hesitate to contact our PALS team on 01634 825004 or medwayft.pals@nhs.net kindest regards, The Patient Experience Team
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Review titled Fantastic Staff
Rated 5 stars out of 5
by Rebecca Farrugia - Posted on 19 October 2022
I had a procedure today in which I was initially very nervous about, however the clinician and nurses were extremely kind and friendly which put me at ease throughout and made my experience much better than it otherwise would have been. I am very grateful and would highly recommend.
Visited Gynaecology on October 2022
Review titled Medway Maritime Hospital
Replied on 07 November 2022
Dear Rebecca, It is great to hear that things went well with your procedure and we hope you are recovering well. kindest regards, The Patient Experience Team
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2023
Poor care within Kent ward maternity ward Rude staff No advice, lack of support No compassion and discussions of patients on ward near office areas and corridors which breaches confidentiality
Visited Maternity services on October 2022
Medway Maritime Hospital has not yet replied.
Information supplied by Medway NHS Foundation Trust